Normally estimates for flooring replacement are given to solicit business and compare costs. While I've read great comments about Tom's work, when I called for a quote for damaged flooring, his policy is to charge a $300 "retainer" fee. He was very adamant about his retainer fee. Sounds like this guy is tired of doing quotes and not getting the business. His retort following my question for a free quote as I was trying to gather estimates from other local flooring companies was "I don't work for free!". My response is "sure, I'll give YOU $300 for free when your quote comes in over and above everyone else and don't choose your services" [I didn't get a chance to tell him that as he hung up on me. I guess I deserved it].
Folks, beware of the $300 retainer fee!
Seems like Tom was having a bad day. Watching you Tom... read more