I went to 84 Lumber so they could design the deck for my entrance-way. It was a challenging design…read morethat took several drafts in order to get the design correct. The real problem was when it came to the Bill of Materials. We had selected a "special order" composite plank from Timbertech. It only comes in 16 ft. lengths. Based on this restriction, the store needed to recalculate how much was required for the design that I selected. I was never informed that I could not return excess material and I foolishly assumed that sine they designed the deck, they also knew how much material I would need. That's why I chose to work with 84 Lumber. However, I ended up with 7 x 16' planks when everything was finished. When I asked to return the excess material since they had mis-calculated my needs, I was informed that since the planks were special order, I could not return them. As a result, at the price of $85 per plank, I now have $650 worth of scrap. If you decide to have 84 Lumber design your deck, make sure you check every detail.

From the owner: The company operates 320 facilities which includes stores, component manufacturing plants, custom…read moredoor shops and engineered wood product centers in 34 states. 84 Lumber also offers turnkey installation services for a variety of products, including framing, insulation, siding, windows, roofing, decking and drywall.

Have been absolutely terrible to work with. They have had so many errors on their end that have…read moreresulted in my project falling incredibly behind. Between them not knowing how to properly measure their products for customers, to their suppliers supplying incorrect items. They were fully aware of this issue and chose not to disclose it to their customer. When calling to say the wrong item was received they responded with "oh yes we have been having an issue with that part with the supplier." Why would this not be checked prior to giving it to a customer!! They have been AWFUL.

They happened to have a replacement window that I could not seem to find in Rochester. I know some…read moreof the reviews here are low due to customer service - but I did not seem to have a similar issue with the front desk staff. They didn't perform over the top service - but they did exactly what I needed them to do so I am happy.