My wife and I are extremely pleased with the quality and value of our new cameras. VS Pros…read morecompleted our service request in a timely and professional manner. We would highly recommend!!

From the owner: At VS Pros, we bring over a decade of hands-on experience in residential and commercial security…read moreinstallations, led by certified professionals who ensure every system is expertly designed and installed. We use the latest HD and 4K cameras with night vision, motion detection, AI functionality, and remote access, all tailored to your specific needs. From camera placement to seamless integration with your existing setup, we deliver reliable coverage and peace of mind. Our team manages every step—from consultation to post-installation support—with precision and care. We hide cables, secure every connection, and provide ongoing maintenance and troubleshooting. Whether it’s a small home or a large commercial property, VS Pros offers scalable solutions backed by a 5-year warranty on all of our Dahua equipment installed, exceptional customer service and a commitment to your safety.

So I was in need of a security system for my new home. After a fall out with ADT (a-holes refused…read moreto give me the lock out code for the alarm that was present in the home from the prior owner - how can that be legal, i gave up arguing after about the 10th phone call). Enter Vialarm. I found them via google. Just so happens that they were also installing the security system in my work. Small world. I have no significant complaints. They are affordable first and foremost. Don't let ADT and the big guys trick you into funky multi year, heavy cancellation penalty contracts. My total security system was 400 bucks and my quarterly monitoring is $50. Now granted I was able to use the existing door and window contacts - this may be where the prices get high, I dunno. The $400 covered a new security panel and labor for the install. My install wasn't without hiccups. I think primarily b/c they don't typically do home security. I think they are trying to branch out from commercial to residential. I had issues with the wireless system and the zone configuration. Basically b/c of a jacked set up I ended up using one of my freebie calls with the police. I think you get two, after that they start charging you. A zone that was no longer active kept pinging - and when the monitoring service couldn't reach me they called the cops. I guess that's good. Well Vialarm and company figured it out and I've been great ever since. Minor annoyance, that at the time was fairly major b/c my alarm was going off at random times. But again, Vialarm as a whole (from owner, to Joyce in the office, to my tech) were awesome trouble shooting and being accessible when I was freaking out on a weekend b/c my alarm would not shut off. Yeah these things only happen to yours truly. LOL

Bought my new alarm before Christmas. It was part of a family gift plan. I wanted the technology…read moreoffered by the national firms, but I wanted to do business with a local firm. The people at Vialarm exceeded my expectations. They don't offer "no cost" alarms. We chose the wireless system from DMP, but got the apps and a video camera along with it (extra) but I travel a lot and can look-in on my daughter when I am out of town. They were prompt, curtious, no up-selling and no pressure. The apps work just as promised. They provided a lot of information prior to the sale (almost too much really) on how to work our alarm, what to expect etc, how to use the system and the apps. They even have some cool videos on their YouTube channel to show you how. If I have learned nothing else, I have learned that you get what you pay for in this world. I have used other vendors in the past, but I would choose them in a minute over the other guys.

Beware of this place. When you get a quote get it in writting…read more I went to have a lock rekeyed and the 1st time is was not done incorrectly. That cost $21.65. Then went I went there he said she should of charge $25.00. He would not honor their work and I did not get a refund. For some reason only one lock was rekey. He said no one was there to do it so leave the locks and they will key them. He said it would be $50.00. He called me back and again on the phone he said $50.00 for both. When I got there to pick up the locks he says I am going to give you a discount and it will cost you $70.00. What happen to the $50.00 charge? I am already out $21.00. I said what happen to the $50.00 charge. I did not argue with him and paid it. We installed the new lock and it would not even work. It would not turn all the way and hard to get the key out. I return the lock to th place I bought it and said this was an espenive lesson $91.65 for something that does not work. I do not even know how they stay in busness when they are not even there half the time. I will not be going back. I would not even have them make a copy of your key. I am sure they would do that wrong as well and they will proably over charge you.

Showed up during operating hours and you were closed. Tried to call and no answer. Was contacted…read more30 minutes later and told the person was at the bank. I suggested a not be put on the door saying when they would return. Bad experience!

Been with VIVINT for a year now and I love it! Alex was my Installer and he explained the system…read moreand how to operate it great! He left no mess after installation and was patient with my questions. Great price for my coverage and I have recommended the service to neighbors! Alex showed up on time for the installation and finished in the timeframe he quoted. Amazing SERVICE !!!

The door to door salesman was a liar. My garage doesn't work with this system. I should have stayed…read morewhere I was. Then after 5 days you're locked in with this system. It's more like scamming people instead of helping people. Do not recommend but do what you want consumers. Don't get shitted on like I did. You have been warned.

He arrived in good time he came from rural hall I was locked out of car millet street Winston Salem…read moregot job done in no time great work and very nice Man

Very professional and great service. Great to work with all your locks needs and will drive to your…read morelocation very quickly.

Juan is hands down the most respectful worker I've ever had in my home. From the moment he arrives,…read morehe takes his shoes off without being asked, treats my space with care, and always leaves everything spotless when he's done. He's consistently punctual, communicates clearly, and his workmanship is truly impeccable. It's rare to find someone who combines professionalism, skill, and genuine respect the way Juan does. I would highly recommend him to anyone looking for top-quality work and a trustworthy professional.

We had three large screen TVs mounted. The job was perfect! Every detail was considered and all 3…read morelook amazing! This is a professional company that does things right. Great people, great work! I'll be using Queen City Security again soon. Trustworthy and perfection.

After agreeing to having this alarm system installed in my home, it turns out my credit was ran…read morewithout my knowledge or consent and I've had nothing but problems with getting through to this company, not to mention that when I do, no one there knows what they are doing and I get the run around! These are some of the rudest people and I never receive a phone call back. I've even been hung up on! I've read other reviews about this company and it seems that once you sign the contract, you can't cancel without paying a hefty fee or being threatened with a lien on your home. Appointments are missed and they are obviously just out for the money, not to provide a quality service or customer service to its customers. This company obviously operates on fraud and deception. Beware.

I am totally a fan. I can SLEEP at night now! I live alone and don't have to constantly worry that…read moresomeone is going to break in while I'm home or even gone at work. It is nice to know have this sense of security. Thank you ISI!