I personally had a negative experience with Sergio and Reyes Custom Floors.
Sergio agreed to stain the floors in my rental property and gave me the SurfKoat brand color chart to choose from. Sergio was told that the color looked nothing like the sample and he said he would do a test spot. Segio instead stained the floors an ugly yellow color and later admits he did not use the agreed upon SurfKoat products.
When I spoke to him about the matter, Sergio got extremely angry and aggressive. His communication skills were terrible. Sergio started demanding final payment before the polyaspartic coat went on. Again, Mr. Reyes temper comes through when I tell him final payment will not be released until I check the work myself, the polyaspartic is put on and the job is finished.
When we went to inspect the floors, we notice how poorly the job was done. Squeegee marks are evident in the concrete, the stain was painted on, not sprayed on as per the instructions of the product, there are large black marks throughout, and the color is not what we agreed on. Mr. Reyes did not cover my newly painted walls/baseboards and got stain splatter all over the property.
At this point, Mr. Reyes admits he has made mistakes and verbally tells BJ Jones he will refund my money. Mr. Reyes also verbally tells my property manager he will refund my money. I provided all the documentation and photos that Mr. Reyes requested.
When they went to collect the funds which Mr. Reyes agreed to return, Mr. Reyes was not home. At this point, Mr. Reyes father gets involved. He admits his son's behavior is not acceptable agrees confirms the money will be returned. The father later calls to admit his son is in a bad place financially and does not have the money for the refund. The father agrees to pay the refund the next day. The father does not show up and no money was ever returned to us.
Mr. Reyes then proceeds to contact an an attorney who offers us $500 if I agreed to not leave a review. read more