Everything about our experience with Rex's, from conversations with the office to restored hot water, was stellar. Terra was kind, informative and upfront with us. She epitomizes the best of how a business should be run and and how to interact with customers. Wait a minute... yes, I think I can hear our water heater saying something: " Way to go, Terra! Good job! You got me working again for these folks ! And I can tell they really appreciate it! You showed what Rex's is all about, and Rex appreciates it, too!" You didn't know water heaters could talk, did you? Well, ours can! read more

We have been having problems with our furnace for years and we just kept trying to keep it going. Recently I talked to Kevin from Rex's Plumbing about our issues. He came out and diagnosed what was wrong and gave me a quote for repair and also options and costs if I wanted to replace it. I decided to go with a new hydro furnace. Kevin was great and did a very nice job. The furnace is night and day from what we had and our air conditioner feels so much better! Kevin was honest, personable and worked hard to get this up and running. Thank you Kevin and thank you Rex's plumbing! read more

I had these guys come out to my cabin in Red Feather Lakes because water was backing up into my shower. They sent a very well trained person the next day, and he really knew his stuff. I highly recommend this business. read more

I'm a property manager. I needed to replace a water heater in a building with business usage and residential usage 2 days before Christmas...UGH! I called my goto plumber; they would be there mid afternoon. I called Rex's; they sent Kevin immediately at 8:30 AM. I figured I am going to pay through the nose for REX's or have to wait til afternoon. I was so wrong! Kevin assessed the situation; he told me exactly what needed to be done, how he could IMPROVE upon the set up to make it more efficient; told me exactly what top quality water heater he recommended for the multiple uses in my building AND GAVE ME A COMPETITIVE QUOTE THAT WAS RIGHT INLINE WITH MY USUAL PEOPLE's ESTIMATE! All I had to do was say YES. By 11 AM he had the building up and running with a new system and several upgraded features for added safety and longevity. Need I say more? read more

Kevin and Rex were a huge help when the business I work for had a water heater meltdown. They were able to get in the day-of to diagnose the issue, and after finding that there was a short in the motor, they called around and found a replacement piece - in Denver no less. Rex drove down and picked it up, and they were able to install the piece and fix the issue on that exact same day. The price tag wasn't super cheap, but the fact that they were willing to go all the way to Denver and back, and able to get everything back up and working on the same day was huge for my business so we didn't have to shut down for more than a few hours. Thank you, Kevin and Rex! read more

Brian from Rex's Plumbing came by around 8:30 am about ten days ago to check out the seal on the downstairs toilet. He was going to be here between 8-10. As it is these days I expected to be waiting till after ten before anyone came. NOPE! He was on time, very professional and friendly. I've been meaning to post a review as I was very impressed - but I have a kitty who has been sick... I would absolutely recommend Rex's! Thanks again Brian! read more

We were looking to replace our hot water heater with a Rinnai tankless. It so happened that the owner, Rex, bought something from us off Facebook Marketplace. He said they do Rinnai and I showed him where it would go, etc. He took down our contact information and said his team would be in touch. This was June. After not hearing from them, I contacted them online asking them to call. Never heard back. Never. He touts them as "King of Service", but the failure to contact us is unacceptable. We used someone else. If you don't want our job or are too busy to get to it, just tell us. read more

I'm not sure why the rating is so low on here, maybe they're old reviews, but ask for Luke if you want a great plumber. I felt like the cost was $100 below what I averaged out, based on research. I didn't have to wait a week to have someone fix my leaking shower. The receptionists was amazing and accommodating as was the plumber. Everything was explained to me, as well as cost by the plumber prior to doing any work. Luke was right in time at 8am and everything was fixed without any issues. I've used three other companies in FOCO and I'll use Rex's in the future. read more

Charge over $700 for an hours work. The last time we used them they had a reasonable rate for work done. Now they charge a large job fee even it only takes 15 minutes to complete. Will never use again. read more

In 25+ years of general contracting home repairs, home remodels, etc. I've never had the displeasure of working for such an unprofessional, unethical, dishonest, argumentative, overcharging, rude, stubborn, and frankly immature individual as Rex and his company. Long-story short'ish... Rex was hired to install a short gas line from our gas meter to our new heater for our pool. Rex was very aggressive in both insisting that it would be a 1" pipe and had to be buried underground. He tried to overcharge us for digging the short trench ($2K!), so we insisted on digging our self. After it was dug, our pool contractor, the city inspectors, and two other plumbers all said that we needed at least a 1 1/2" pipe, and it should NOT be buried (it creates a dangerous hazard if it is ever cut underground.) Rex rudely insisted on burring the pipe (I assume because he was upset that he wasn't overcharging us for that work) because running it against the side of the house would be "ugly" (never asked us our opinion or gave us an option). Any insisted his "calculations" correctly showed a 1" pipe would "probably work", which is what he installed. After arguing with him for days, I sent him a letter from the pool company which included the manufactures specifications detailing a minimum of 1 1/2" pipe. Why this is a big deal? If the heater shuts down because of inadequate gas flow (which will eventually happen), the entire pump, filter, pipers and pool could freeze and cause $50,000-$80,0000 in damage! Note, a 1 1/2" pipe would only have cost Rex at extra $100. Rex was motivated to pad his pocket with an extra $100 at the risk of costing me upwards of $80K. I politely informed Rex of this situation and asked him to please correct it. If he didn't want to correct it, I offered to pay him to whatever could be salvaged from his work, but someone else would fix his mistake. Note, I did this after he lied and insulted both my wife and I, refused to communicate to my wife because he only like talking with "men", yelled at our pool construction company, made my daughter cry because she overheard Rex's men calling my wife "incompetent" and laughing at how they were overcharging us, and instructed his office staff not to answer the phone if my wife called. When my wife expressed her concerns over the 1" pipe issue to Rex's onsite foreman, his answer was "Why are you concerned? Soon you'll be floating in your new pool enjoying a cocktail while people are starving in Haiti!" Rex never responded to my email. Instead, Rex yelled and threatened our pool contractor with legal action. He also said he was going to call the heater manufacture and tell them they also were wrong in their engineering specifications and didn't know what they were talking about. I assume Rex was not successful in convincing the manufacturer their specifications were wrong and "plumber Rex" from Fort Collins was smarter than their entire engineering team. The next thing that happened was Rex trespassed on our property, ripped out the work he had done, damaged our air conditioner in the process, and quietly slipped away like a thief without any of us knowing. See picture of Rex's vandalism attached. There are lot of reputable, honest, fair, and mature plumbers in the area. I recommend you keep looking and stay as far away from Rex as you can. The good news is it would be very hard to find a worse plumber than Rex, but finding someone better, is easy. read more

Rex's is amazing! Kevin Mallett your the best. I had a new AC , furnace and hot water heater installed June 2021. Rex's was $4000 under all the other bids for the same equipment! Fantastic one day installation. Well yesterday hot water heater stopped working ( man I hate cold water showers!!) Called Rex's at 1:40 pm, Kevin came out and replaced the gas control valve, under warranty, and was done and gone by 3:45pm !! You guys ARE the best! read more

Rex was hired to install a short gas line from our gas meter to our new heater for our pool. Rex was very aggressive in both insisting that it would be a 1" pipe and had to be buried underground. He tried to overcharge us for digging the short trench ($2K!), so we insisted on digging our self. After it was dug, our pool contractor, the city inspectors, and two other plumbers all said that we needed at least a 1 1/2" pipe, and it should NOT be buried (it creates a dangerous hazard if it is ever cut underground.) Rex rudely insisted on burring the pipe (we assume because he was upset that he wasn't overcharging us for that work) because running it against the side of the house would be "ugly" (never asked us our opinion or gave us an option). Any insisted his "calculations" correctly showed a 1" pipe would "probably work", which is what he installed. After arguing with him for days, we sent him a letter from the pool company which included the manufactures specifications detailing a minimum of 1 1/2" pipe. Why this is a big deal? If the heater shuts down because of inadequate gas flow (which will eventually happen), the entire pump, filter, pipers, and pool could freeze and cause $50,000-$80,0000 in damage! Note, a 1 1/2" pipe would only have cost Rex an extra $100. Rex was motivated to pad his pocket with an extra $100 at the risk of costing me upwards of $80K. We politely informed Rex of this situation and asked him to please correct it. If he didn't want to correct it, I offered to pay him to whatever could be salvaged from his work, but someone else would fix his mistake. Note, I did this after he lied and insulted me, refused to communicate to me because he only wanted to talk to a "Man" (my husband), yelled at our pool construction company, made my daughter cry because she overheard Rex's men calling my me "incompetent" and laughing at how they were overcharging us, and instructed his office staff not to answer the phone if my wife called. When I called to expressed her concerns over the 1" pipe issue to Rex's onsite foreman, his answer was "Why are you concerned? Soon you'll be floating in your new pool enjoying a cocktail while people are starving in Haiti!" Rex never responded to our email. Instead, Rex yelled and threatened our pool contractor with legal action. He also said he was going to call the heater manufacture and tell them they also were wrong in their engineering specifications and didn't know what they were talking about. I assume Rex was not successful in convincing the manufacturer their specifications were wrong and "plumber Rex" from Fort Collins was smarter than their entire engineering team. The next thing that happened was Rex trespassed on our property, ripped out the work he had done, damaged our air conditioner in the process, and quietly slipped away like a thief without any of us knowing. See the picture of Rex's vandalism attached. There are a lot of reputable, honest, fair, and mature plumbers in the area. I recommend you keep looking and stay as far away from Rex as you can. The good news is it would be very hard to find a worse plumber than Rex, but finding someone better, is easy. read more

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Thank you Rex's for fantastic service! I called to ask if they can install a new Tankless Water Heater. They actually were able to give an estimate on the phone, and then go to the address and do the job the same day! Thank you Rex's for fantastic service! Kevin kept me informed the entire time of his progress, and answered all of our questions. Great Job Kevin! Thank You very much! read more

UPDATE: the leak was not the toilet at all. There was water on the floor again within 2 hours of Rex's plumber leaving my house. I discovered that it was the bidet that was leaking, not the "bad wax ring" on the toilet as "Tony" told me it was!!! WHAT A DECEITFUL, DISHONEST COMPANY THIS IS!! SHAME ON TONY AND THE ENTIRE COMPANY! They owe me a refund for the lies and bogus work they did! First message: I am elderly and feel I have been taken advantage of by this plumber! They charged me $249.00 to replace the wax ring under my toilet! I was so aghast at the high fee just for replacing the wax that I called other plumbers to check their fees. One would have charged me $75! So Rex's grossly overcharged me because they could get away with it! "Tony" the plumber who came to my house, also told me the ring would last only 2/3 years because of our terrible Fort Collins water eroding the wax! And told me I needed a water filtration system - for $2,800!!!! What could be more clear than this company taking huge advantage of an old lady by herself! DO NOT USE THIS COMPANY-THEY ARE DISHONEST,!!? read more

I had Rex himself come out to my home to give me an estimate on a workshop I am building that has existing plumbing and he was supposed to get back to me with an Estimate, a couple weeks passed and nothing. So I called the office to inquire about it and the receptionist said she would look into it. It's been more than 8 weeks now and still nothing. This is very poor customer service and I would NOT recommend and company that cannot follow through for a simple request. read more

We just moved to Colorado from South Florida. After receiving several obscene estimates to replace several toilets in our house, we contacted Rex. Office staff super friendly and professional. We selected this company not just because of price but because of their efficiency. Rex did the job, and wowwww were we impressed! So friendly and knowledgeable...a true professional. (I should add that I'm a kitchen and bath designer so I know what I'm talking about!) We've already contacted Rex's to come out and give us an estimate for replacing our kitchen sink and doing all the corresponding plumbing, and have a third job in mind for them!! VERY HAPPY CUSTOMERS!!!! UPDATE..... I'm a kitchen and bath designer, so trust me I know what I'm talking about! The office staff is equally friendly and professional! Rex is here now replacing our kitchen sink, faucet and disposal, and once again we are THRILLED! We highly recommend this wonderful team for all your plumbing needs! read more

I researched my problem got the part then as soon as guy came out he started by telling me it was other more expensive stuff. Then told us we needed a $3200 new hot water heater. If my elderly father had been here alone I am afraid he would have been taken. Talked to 3 other honest plumbers who confirmed it was most likely the thermocoupler which is a $10 and 20min. To install. But their guy started off immediately saying it was more stuff and we should just get new water heater. It's people like this that make me not trust anyone at all guy wanted $250 to install my $10 part. Do your research knowledge is power against this crap! read more

We had a leaky toilet and Rex's was able to schedule us the next day, great. The worker was on time and solved the problem. Great. However, the bill for an hour and fifteen minute service call was $400. There were two parts, maybe $50, but still, a very steep charge. read more

This Company is absolutely amazing. This is the third plumbing company I have had business with for our house, and was by far the best. We actually had Rex himself at our house, Who was a third of the price of the other two and did better work! I actually demanded he charge more than he was going to lol. He has done everything from fixing a gas leak to minor plumbing repairs. I can't say enough positive things about Rex. You would be absolutely crazy to choose anyone else. He is the best. read more

Honesty, great prices and outstanding communication. They even kept us informed of his later arrival (still within the two hour window). I will definitely use them again. read more

Didn't even show up the first time with no warning. Waited all day at home. Even when calling. It look over 10 calls to get another appt.

Hired them to perform standard furnace maintenance. Kevin hardly did any work except he replaced a part that was working and did not need replacement. Charged me a hundreds of dollars for the part and replacement. I hired another company, Poudre Valley Air, afterwards and they did a 45 point check and confirmed the part did not need to be replaced. I am pursuing small claims court. read more

Our water heater went out in our home and Rex's Plumbing & Heating came out and was fast, high quality and very affordable. We priced many companies, the ones that advertise everywhere and they we so expensive. Rex's Plumbing & Heating in Fort Collins was great and we did not have to sell a kidney :-) I highly recommend Rex's Plumbing & Heating to anyone! read more

We had a terrible experience with Rex's Plumbing & Heating in Fort Collins. We suffered a house fire in October 2015, lost our home and our possessions, and we were under-insured on both. While rebuilding, we had Rex and Levi come to the house and install a floor drain and ejector pit in the basement slab. We asked Rex for an invoice and they gave it to us on May 20, and we quickly paid them on June 3. During framing, we talked to Rex about bidding the plumbing on the entire house. He walked the job with my husband, and everything was going okay until we said that my parents bought our plumbing fixtures for us. Rex got angry that we weren't buying our fixtures from his supplier so that he could mark them up for profit. After that, we called and emailed multiple times giving Rex plenty of opportunities to provide a bid to do our plumbing. (He could have raised his rates a little to cover for his supposed profit loss on fixtures but guess he didn't think of that). Almost a year later, we are trying to get a bank loan to finish construction. From March 5 to April 17, we have emailed and called Rex multiple times to get a lien waiver for the bank. It might seem like a silly exercise for $382.00, well beyond the statute limits on filing a lien, but the bank wants it. Rex won't provide it. That's a dilemma. When my husband showed up at Rex's office this afternoon, Rex told my husband he would not sign the document and to get off his property (several times). He said it was because we were nit-picking his purchase of fixtures and that we took his free time to walk the property. (I thought that was what contractors do all the time - walk job sites, bid, and win/lose the jobs). We might scratch our heads and wonder about the definition of passive-aggressive. If you call Rex's and get to voice mail, it says "have a blessed day" maybe because he claims to be a Christian. We might scratch our heads and wonder about what it really means to be a Christian. At the end of today, my husband and I feel "blessed" that we did not hire Rex to do the plumbing on our home. read more

Our plumber from Rex's knew his stuff, was personable, did not dawdle, and charged us for one hour less than his original estimate. We needed a kitchen drain pipe moved because it kept freezing anytime the temperature got below 5 degrees, and he also gave me good advice on our dishwasher and a Sharkbite fitting. Rex's is now our recommendation to friends needing a plumber. read more

pipe burst due to weather damage. They came in, gave me cost upfront, fixed in minutes, and was friendly. Highly recommended.

I used Rex's Plumbing this morning to replace a hot water heater that went out late last night. First and foremost, I appreciate Rex being able to squeeze me in on such short notice. We just had our first baby - not great timing to lose hot water! Rex was professional and thorough. Best of all, I am an engineer and he put up with all my questions and taught me some stuff. I really appreciate that. We also just got new carpet and he was careful when dragging the old one out not to get it dirty, which was awesome. Finally, the work was quick and the price was fair. Great work, Rex! read more

We used Rex's Plumbing to replace a toilet in our 1/2 bath on August 1, 2014. We choose the Kohler toilet we wanted ahead of him coming out. We were asked over the phone if we wanted a toilet seat with the toilet. We said "yes". Rex came and did the replacement. However, 1. The new toilet seat he installed was a VERY cheap plastic seat. We contacted Rex to replace it with something better but decided to purchase one on our own so we could get what we wanted. Apparently just because we purchased a Kohler toilet we don't automatically get a Kohler seat. 2. Fort Collins Utilities has a rebate program for recycling older, higher flow toilets. We didn't know that the plumber has to get a voucher form when he re-cycles the old toilet. Rex DID NOT TELL US this. After repeated calls to his office, we have given up any hope of receiving a voucher so we can get our $50 rebate from the Fort Collins Utility Dept. 3. Since August of 2014, I have not directly spoken to Rex on the phone despite leaving numerous messages with his office staff. We WILL NOT RECOMMEND Rex's Plumbing for any projects! Returning phone calls should be a priority for any business. Informing customers of possible rebates is something THEY should know all about. Not following through with the voucher means we're basically out $50.00. read more

I feel extremely fortunate to have been a customer of Rex's. I bought and had installed a Navien Tankless water heater NCB-210E, and after consulting with Rex himself, we scheduled for the next week. The install was complete in two days, finishing up with Rex checking the system, and explaining details, and answering all my questions. His team was professional, punctual, friendly, helpful and knowledgeable. All of my phone calls/messages/emails to Rex's office were promptly returned in a friendly and helpful manner. The reminder phone call the day before Rex's team's arrival was a really nice touch. With customer service and a price that both were second to none, you can't go wrong when you call Rex's Plumbing and Heating. read more

REX's Plumbing and heating came in and fixed out boiler right after LIghtenUp overcharged us and didn't fix the problem in the first place. REX is knowledgeable, polite and I will have him fix any future plumbing and heating needs I may have. read more

Rex is great! We have had him out several times for a kitchen remodel and bathroom remodel. The kitchen remodel included running a gas line because of the new gas range replacing the electric one as well as re-routing the kitchen sink drain line and supply lines. For the kitchen remodel work we had three bids. One bid was extremely high; one too low and the guy seemed a little to eager to help out with other items with the remodel unrelated to the plumbing work. Rex's bid was in the middle and we couldn't be happier with the outcome. The bathroom remodel included installing a new tub, new shower control valve and moving the water supply line for the toilet. Rex is great to work with and very friendly; plus our dog really likes him as well! read more

I have had a terrible experience with Rex's Plumbing and Heating. After several failed attempts to fix a water heater they installed, they charged me $1,200. I had to eventually call another company who fixed it right away. Even more disappointing they have been unwilling to negotiate on their bill (although they claim they have, this is not true). They have proved to be a dishonest and unethical company and I would caution anyone from using them. read more

I called to get an estimate for redoing two bathrooms. An estimate for what I am sure is going to be over a thousand dollars worth of work costs $50. Really? No. Not going to do it read more

They cancelled my Friday afternoon appointment after 5, which meant of course no one else was open for the weekend unless I wanted to pay the emergency fee. Terrible customer service. There are plenty of plumbers in Fort Collins to choose from, so I advise giving your business to someone else. read more