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    Rex's Cycle Shop

    2.0 (4 reviews)
    Closed 8:00 am - 5:00 pm

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    Adventure Powersports Kawasaki - Showroom

    Adventure Powersports Kawasaki

    (10 reviews)

    I had a great experience dealing with Philip at Adventure Powersports. Bought a Kawasaki KRX 1000…read more Philip took the time to answer all my questions and got me in, financed and out very quickly.

    I just picked up my 2021 KRX1000 from them yesterday. There is a problem with the transmission on…read moresome of these units however Kawasaki knows about the issue with them and has issued a fix for them. Also asked them to do the 1000 mile service on it Before I loaded it up to take the 250mi trip down there they said they had been in contact with Kawasaki tech support and the parts were being shipped when we got it down there the story had changed a bit now it was they had to open the transmission and check the tolerance on 2 gears and a spring then order the parts. Ok fine. They assured me several times my machine would not be left out in the elements though. Ok so let's get it fixed. 2 weeks had gone by and I hadn't heard anything so I called at that time i was told the Kawasaki rep had been there all weekend and they were not able to duplicate the problem due to a lack of testing grounds so I sent them a video of it popping out of gear. Their response to it was ok I can clearly hear it popping out of gear and the gears grinding we will definitely be rebuilding your transmission and upgrading those gears. The next time I contacted them they said they had to purchase a new lift for safety purposes The next time it was they wanted me to buy a new tire for them to test it because it had a slow leak like slow enough to keep 12psi for plenty of time to test the machine and longer i told them no I have 4 tires at home and I could ship them one they said no need do do that they had a way around it the next time was back to we don't have a place to test it I got suspicious about what was going on at this point. The next time I spoke with them they claimed to have tested it and it didn't do it after the linkage adjustment but unfortunately the parts to do the gears were on back order from Kawasaki this prompted me to call Kawasaki to check on how long parts would be to get in stock Kawasaki customer care said that was not true they had the parts in stock for this fix and ready to ship at anytime. The funny thing was my unit never even had a log number on it until I called Kawasaki which to me means they had never even talked to tech support on it. Fast forward over 2 months till yesterday when I picked it up because I had lost my patients at this point also worrying wether they were actually storing it inside. When I got there they charged me $201 for a tire I told them I was not going to buy then $306 dollars for a glorified oil change when I got it home I started going over it. I was in tears at my findings is had not seen shelter from the elements in well over 2 months many parts are now faded from the sun the black plastics are now oxidizing from the sun and many rusted parts from the rain my heart had been broken I have taken extreamly great care of this machine it has never sat outside for more than 3 days and that was on a riding trip even then it stayed parked in the shade when we were not out riding. So basically I took them a machine that you could look at and tell it was vary well taken care of just on the edge of brand new but what I picked up looks it's never seen a garage. As far as the $306 glorified oil change it was never actually done the oil is black and the filter is months old from 11/17/2021 I know the date because I wrote it on the side of the filter with a sharpie when I did it along with my initials and the machine run time smfh the dishonesty of the whole thing is completely unbelievable with all that being said here are some pictures for your enjoyment it's unfortunate you cannot rate negative stars I also have all the communications with them in text messages showing all of the excuses and run around when they should have just had me come get it if they weren't working on it. What a great way to treat a customers $25000 machine

    Rex's Cycle Shop - motorcycledealers - Updated May 2026

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