Well, I am reluctant to review this dealership but, I will try and give a fair and accurate one. I…read morehave a F150 that has some damage to the door. I called the dealership to see if they could help me getting it fixed. My call was directed to the Service Manager who answered the call, "Service." He tone was gruff and not professional. I asked, "Who I'm speaking with?" expecting the person to remember to be professional and come back with "Hi, I am "name", Service Manager, how may I help you? I have learned it is always good to get the employee's name. Nope, the "Service Manager" comes back even gruffer with, "SERVICE." Okay I admit, that when I had to ask the SECOND time for the person's name, perhaps a little tone of my own creeped into my voice as I explained, "I KNOW this is the Service Department but who are YOU? Please tell me who I'm speaking with. He hung up on me. Wow, times have changed. I am 70 years old and grew up when everyone was more courteous and respectful to one another. Especially employees of a business that rely on word of mouth advertisement. I was told I was being transferred to the Service MANAGER. This guy is more than just rude; he is ruining it for the Sales Department. How many customers have been treated rudely by the Manager of the Service Dept. and decided not to buy a car from THIS dealership? Oh, I understand that Don Franklin owns multiple dealerships and even if you go off in a huff and buy another brand of car; it will probably be a Don Franklin dealership that sells you that car too. After the Shining Star of the Service Dept. hung up on me, I drove on down there; not for a confrontation but to just get it straight - this is really how you do business? Well, Don Franklin himself happened to be there and came over to see what was the problem... I explained and Don Franklin said that, that should never have happened and he would speak with the Service Dept. Don went on to explain that their Service Dept. does not have a body shop. However, he did give me directions to a body shop where I could get my door problem resolved. So, Don acknowledged what I told him and said he would look into it and helped direct me to getting my door problem fixed. Rebecca W. of Campbellsville (7/25/16) had also complained of rudeness by this Service Dept. If there are no more complaints of rudeness by the Service Dept. at this dealership then Mr. Franklin resolved the issue. If there are other complaints; then you can decide if that is where you want to do business. Personally, I like Ford products and I'm confident Mr. Franklin will make corrections and continue to provide great service. I'm confident that I can go there soon to buy my son, returning home from the Marine Corps, a welcome home F150. As I hand him the keys, I'll just say, "Semper Fi son. Welcome back to America."

my wife and I have bought a 2025 Cadillac from this facility with 24,000 miles thinking this would…read morebe a flagship experience. The purchase did go well while purchasing but after purchase it has been nothing but a follow up run around my end. I know you're busy, so here are some bullet points. The sale associate had all the time in the world to sale but has not time to follow up with issues. Commented on numerous times that he is just so swamped. Working for my grandfather growing up, he taught me it's easy-to-get money up front with no problems, but when something goes wrong it's how you respond that matters. I would be more than willing to share text messages on the follow up that I've had to do on my end to support this email. The backseat needed parts ordered when we bought the car. We said we would just leave and would pick up when fixed, but they assured us that parts would be sent in quickly and we would be called. I have not gotten any follow up this has all come from me. Note inspection report showed nothing wrong with the car this has the window sticker that it went through a multiple point inspection. Brakes started to squeak and then stick at some points right after we brought home. My wife called and was told this was normal; it was the weather causing this. We have owned many cars and never have had this issue. I then proceeded to call and finally got an appointment scheduled was then emailed a totally different day and time so I called right back and they told me that it was taken that I could come in and sit for hours and wait for an appointment to maybe open. I am over 45 min away. Then proceeded to speak with Lance Wade and he called me right back and told me that I could set a time that was good for me. By the time I got home, the brakes were already squeaking again. Note : The inspection report showed nothing wrong with the car . This has the window sticker that it went through a multiple point inspection. I asked Lance what was wrong with it, He said he has no clue I would have to speak with them and then left with no further follow up. The repair gentleman stated the rotors had film on them and needed grinded down, and the brake pads needed to be adjusted. Note there is still an issue.

Would not recommend. I dropped off a Dixie chopper mower in September that only needed a pulley…read morereplaced and still have not got my mower back. It started with the pulley then a wiring harness, then it had a problem he could not diagnose. The only way I have been able to talk with Ed was by facebook messenger. At first I tried his phone but he never answers it. The last time that ed replayed was the end of January. He has went silent since then. Do not waste your time. I went by his shop multiple times trying to catch him there but His shop is never open. I understand things happen but I have not received any kind of correspondence with Ed. This is not the way to run a business.

From the owner: Ed's Small Engines - Specializes in repairs of lawn mowers, trimmers, pressure washers, other…read moreequipment and tools that are sold primarily, but not exclusively, through larger retail chains. Generator, Lawn Mower, Trimmer, Chains Saw, Pressure Washer Our mission is to provide outstanding service for consumer and commercial products throughout Kentucky. Our Vision is to be the leader in servicing customer-owned power equipment and to set the standard in on-time service and quality. * We ensure your equipment and tools run safely and reliably so your valuable recreation time is not spent repairing equipment, but enjoying your outdoor living spaces with friends and family. * We provide the repair and service expertise for your equipment mass retailers don't. To us, "customer service" is more than a big sign and a pretty face sitting at an exchange desk; customer service is where we actually repair equipment and perform periodic maintenance services on tools and equipment.