Awesome service very reliable trustworthy down to earth and completed work on my vehicle in a…read moretimely manner and excellent job

This is the service station that you went to with your grandpa, your grandpa went there because the…read moreowner / mechanic is not only excellent but he is also HONEST and fair priced. Grandpa's are smart that way. I have only lived in Columbia for about a year and a half and I started bringing my vehicles there because I met someone that told me about them. About how honest the owner is. As a retired single woman on a budget that's very important to me. They have worked on my truck my car and my horse trailer ! And all to my satisfaction. So.... I cant say enough great things about Lynn Service Center, and ! They still PUMP YOUR GAS FOR YOU !!! How cool is that !

my wife and I have bought a 2025 Cadillac from this facility with 24,000 miles thinking this would…read morebe a flagship experience. The purchase did go well while purchasing but after purchase it has been nothing but a follow up run around my end. I know you're busy, so here are some bullet points. The sale associate had all the time in the world to sale but has not time to follow up with issues. Commented on numerous times that he is just so swamped. Working for my grandfather growing up, he taught me it's easy-to-get money up front with no problems, but when something goes wrong it's how you respond that matters. I would be more than willing to share text messages on the follow up that I've had to do on my end to support this email. The backseat needed parts ordered when we bought the car. We said we would just leave and would pick up when fixed, but they assured us that parts would be sent in quickly and we would be called. I have not gotten any follow up this has all come from me. Note inspection report showed nothing wrong with the car this has the window sticker that it went through a multiple point inspection. Brakes started to squeak and then stick at some points right after we brought home. My wife called and was told this was normal; it was the weather causing this. We have owned many cars and never have had this issue. I then proceeded to call and finally got an appointment scheduled was then emailed a totally different day and time so I called right back and they told me that it was taken that I could come in and sit for hours and wait for an appointment to maybe open. I am over 45 min away. Then proceeded to speak with Lance Wade and he called me right back and told me that I could set a time that was good for me. By the time I got home, the brakes were already squeaking again. Note : The inspection report showed nothing wrong with the car . This has the window sticker that it went through a multiple point inspection. I asked Lance what was wrong with it, He said he has no clue I would have to speak with them and then left with no further follow up. The repair gentleman stated the rotors had film on them and needed grinded down, and the brake pads needed to be adjusted. Note there is still an issue.

The purchasing process went smooth especially for being an out of state purchase. However,…read moreafterwards was not so great. I was issued temporary plates and told that my hard plate would be overnighted several different times. This was never done until 6 days prior to my temps being expired. Even then I had to find out by demanding to speak to someone as my salesman Dominique kept dodging me and not returning calls. My last call was 6 days prior to expiration, and I was told that a registration was sent to my local plate agency. I asked why I was not informed that this happened and was told that the agency would have called me. Come on folks, we know better than that. My point is this, I was promised plates several weeks ago. I was being ignored and dismissed after the sell. So, would I recommend purchasing from Don Franklin Ford of Columbia Kentucky? Heck no!

Never returned our phone call for service, still waiting. Their lot looked like a warzone of…read moreunkempt unrepaired fallen soldiers. Not sure if they're trying to be an auto shop, a diesel shop, a fire engine repairman or what. Total mess, bad location, hard to get in and out of, and on top of that we finally arrived during normal business hours, and no one was there. What a joke of a mechanical institution. We finally limped our Diesel onto Louisville and got the proper parts and repair we needed. We heard they were certified but later heard they weren't. I would caution university students to avoid this place at all costs. The tow to Louisville or in our case the limp mode drive was well worth it in savings and peace of mind. 2019 F-350 6.7 Powerstroke.

Man I can't say enough! These guys are great. Knowledgeable and super quick to respond. Nobody…read morelikes paying for car repairs but their prices are fair and they went out of their way to take care of me. I highly recommend them.