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Revolution Music Shop

5.0 (1 review)
Closed • 10:00 am - 7:00 pm

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12 years ago

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Robert M Sides Family Music Center

Robert M Sides Family Music Center

(2 reviews)

Went on a trip to the mall to buy a used guitar they had on sale for several years now. Their…read moreclosing time on the mall's website was 8pm, and I showed up at 5:55pm. I entered and the employees and continued their conversation without saying anything to me. I tried the guitar out for a few minutes to makeup my mind and verify it was still in good playing condition before purchase and the manager came over and asked if I knew they were closing now at 6pm. I said I was unaware and wanted to purchase the instrument and went to the counter. I pulled out $400 in cash and the manager got bwhind the counter and asked for a phone number and I told her I didn't have an account with the store or want to be added to a mailing list or anything. She said the system needs a phone number bwcause the guitar has a serial number. This was an uninsured, out of warranty used guitar of a discontinued model, so I said "just put any number in or your own", she said she wouldn't do that and asked instead for a full name and last name, I said I don't need or want to do that either, I just want to buy the guitar and she said she can't sell it because "it has a serial number" without elaborating. I have never had this experience before purchasing from them, or any other guitar store in decades, nor heard of such a thing and left without purchasing anything because I wouldn't allow them to put me on a mailing list or data collection service over a small cash purchase of an out of warranty used item.

Robert M. Sides is an absolutely incredible company with some of the greatest customer service and…read morecommitment to excellence I've ever seen in my life. I'm a band director and I taught for a decade with before working with Sides. There are two phases of my career and they're clearly defined. Before Sides and After Sides. I can't believe how much their commitment has improved my program and the learning experience for my students.

Revolution Music Shop - electronicsrepair - Updated October 2026

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