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United Radio Service - undefined

United Radio Service

(75 reviews)

Admittedly, I have only one experience with United Radio. It's hard to rate anything 5-stars…read morewithout having used the service more than once, but then again, how can you knock them for giving you perfect service on the rare occasion that you do need audio repair work? Our less than 1-year old Yamaha amp failed to power up one day. And after several calls to Yamaha's customer service, we had to send "the beast" for repair. We live in South Florida and I spoke to two separate audio repair shops. Both had zero interest in helping. Zero. In fact, the reviews were so bad I did not even want to take it there for even warranty work fearing they might ruin it completely. My search began for a quality repair shop and that turned into something of a telephone excursion. I finally spoke to a technician in Gainesville, Florida who indicated that they only service what they sell. OK, I can understand that. However, he did tell me about United Radio in Syracuse being a quality repair center with very competent people. We took the 54-pound amp to UPS and $103.00 and 5-days later it arrived at United Radio in Syracuse. I received an email and a phone call indicating that a circuit board had failed and that another would be needed to make the repair. No time table was given so I expected that it might take at least 3-weeks or more. Nope, it was back exactly 14-days from being sent. Everything was packed securely along with a description of the work. Also included was a survey (to return) that covered the entire experience. I was impressed. Being that it was a warranty covered malfunction, Yamaha paid the bill and the return UPS back to South Florida. I do not know what they charged Yamaha, but the unit functions perfectly now. I cannot speak to the others that had a poor experience, so all I can do is share my own. No complaints from me on any aspect. Thanks guys!

excellent team Always great service. Trusted repair facility…read morefor warranty claims. with this company on different occasions for years thry are always professional and excellent

PC Masters Tech Repair

PC Masters Tech Repair

(4 reviews)

My experience started out positive. I had a cracked screen on my computer laptop and took it to…read morethem for repairs. They told me that I saved a lot by going to them and not the 'big box' store. They ordered me a new digitizer and I paid them $107.11 (Part plus tax). They said that it would be shipped to them in a week or so. I finally stopped in about 3 weeks later and left my laptop to get fixed. I stopped back a couple of hours later and they told me that the screen that was shipped was cracked. They would have to order a new one. I told them that I would pay the labor charge now, so that once the screen was fixed, I would just pick it up. The labor charge was $81.00. I then waited a few more weeks and stopped there again. They said the screen was in and to give them a few hours to put it in. I returned a few hours later and they said they had the wrong screen. I told them to go ahead and order a new one. Long story short, this went on for several months with no resolve. I then asked for my money back on the screen and Tim agreed and kept saying he would credit my credit card. It still did not happen 6 months later. By now I was living in NC and was traveling back and forth to see family. I kept telling him to credit me for the part and they could keep the labor charges and he agreed. He said he was having a problem crediting my card as it was beyond 6 months and then he said he was going to send me a check. It has now been almost 8 months and still no refund. He does not answer my phone calls, messages, etc. It seems he does not want to make this right. I would encourage anyone doing business to make sure you only pay AFTER the service is completed. Not the right way of doing business. Mike C

Extremely rude and unprofessional. They are use inappropriate language and are unkind. Its fact…read morethat they have scammed many people before with predatory business practices. They take advantage of folks with less than up to date tech knowledge. They are not a positive force in the community. I do believe it's the Bible that's says love thy neighbor. I really hope they rethink how the treat others.

TechMend - electronicsrepair - Updated November 2026

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