My hood latch on my 2002 G20 wasn't working. I took it to a local repair shop franchise and they…read moretold me I would need to buy a used latch kit part from a salvage yard and they would charge me an hourly rate to fix it. I didn't like that plan. So I decided to make the 45 minute drive to Infiniti of Bloomington and I am so glad I did. As it turns out, I didn't need a part. The latch just needed some adjustments and it took them less than 10 minutes to resolve the issue. If that wasn't all, Lance their service consultant told me he wasn't going to charge me anything for the work. The thing is that he could have assessed a one hour minimum fee. He could have charged me a fraction of an hour. But he didn't do that. Class act.

Unfortunately, I had terrible customer service In the service department. It is unbelievable how I…read morewas treated and the wait after they said my car would be ready. I would never take my car back there. Anything less than a 1?

Very inattentive. Spent 5+ hours to be told that my file was moved in line by another salesman…read more Credit wasn't run until LATE Monday though I was told it would be taken care of first thing Couldn't get me the rate I signed for. Bought and paid for full coverage insurance bc they required it. Out $250 for no reason and had to wait over 36 hours to find out they couldn't do the deal as promised. Waste of time and stress.

**MAKE SURE YOU ARE CHECKING REVIEWS FROM FB, GOOGLE, YELP**…read more Don't buy from here, they sold us a car with the engine light on. JT said it was because they changed the battery and to give it a couple weeks. If it didn't turn off to bring it in. We didn't feel comfortable driving it so I went to O'Reillys and I used the diagnostic computer.The issues it brought with JT, this man talked to my husband in a way that you should never talk to a customer. He was so disgusting, I couldn't believe it. This man knew what the issue was and made sure people didn't tell us. In the end we ended up paying $565 dollars on a car that already had it on and sold it like that. It makes me so angry that we still had to pay for it. No compres aquí, nos vendieron un coche con la luz del motor encendida. JT dijo que fue porque cambiaron la batería y le dieron un par de semanas. Si no se apagara para traerlo. No nos sentimos cómodos conduciéndolo, así que fui a O'Reillys y usé la computadora de diagnóstico. Los problemas que trajo con JT, este hombre le habló a mi marido de una manera que nunca deberías hablar con un cliente. Era tan horrible que no me lo podía creer. Este hombre sabía cuál era el problema y se aseguró de que los trabajadores no nos lo dijera. Al final terminamos pagando 565 dólares por un coche que ya lo tenía una luz ya encendida y que yo no cause y lo vendieron así. Me molesta tanto que todavía tuvimos que pagar por ello.

I dopped my car off at 9 am for diagnosis of a check engine light. I took the shuttle home. By 5 pm…read moreI had recieved no update on my car's status. I called the dealership and got nothing but voice mail. I got a ride to the dealership and asked in person about the status of my car. I could not leave it any longer. They had not even looked at my car all day long. Totally unacceptable. I was absolutely ignored.

The service team at Merit is professional, dependable, and trustworthy. I have taken my Chevy to…read moreMerit for over three years. Every time, the team has provided exceptional service and taken best care of my vehicle. I recommend Merit Chevrolet without hesitation. Thank you to the entire team!

This business is inactive and Tom is still operating it, this is illegal…read more he sold me a 2013 Highlander hybrid with faulty hybrid battery . and ton of other issues Stay away

We purchased an Acura MDX from this dealership in 2021. Less than two months after purchase the oil…read morelight went on. No visible oil leak but this car was clearly burning oil. Reached out to the dealership who was of zero help- it was our problem. We would never buy anything from this dealership again. Buyers beware.

Decemeber Nightmare…read more...... Tim Powers White Toyota Tundra..........Lexdan's staff covered up the paint problems....... The Facts are in! Red Flag & Run!! Not Recommended!!! True Story Here!!!! Lying Lexdan is the most deceitful Company I have ever bought from. From the salesman-James, to the Mng. Scott and all the way up to the Owner Dennis K........what a run around & Joke!!! No call backs and consistently pushed me off for weeks/months at a time! Even the Owner Dennis that replys to these complaints would not call or talk to me to fix this problem. Starts at the top folks, Crooked! Can't wait to see what Dennis says about this posting and it is my First time ever Buying a vehicle out of state and posting on Google......for the records!! Come Clean Dennis and make it Right!! I drove back home 5 hrs. and called Scott the next morning with my Tundra's paint problem after all the ice and snow melted off. When I showed up to buy it in the morning it was covered across the hood, windshield & cab with ice & light snow/frost late December....this is a White Truck, so it was solid white.....not a big deal, I test drove it, discussed any problems with Scott the Mng.......and he said it's clean and no problems and did not have a salvage title or nothing else. Now this truck is a 2016 with 12K miles; appears to be in mint condition, except for the ice cover up on the hood/cab area!! So, I took the truck to my local auto shop and they informed me that this has been repainted all around the truck to cover rust up and other things..........So the Mint Turck is showing problems right off the bat and No Call backs from Dennis and his Staff........remember it comes from the Top Down........Pathetic, wish I could have been one of the Happy Customers.........Dennis & Staff knew this trucks problems because I found out later the previous owner, a Car Dealership bought this truck at an Auction and returned it because of all the paint problems and put it up for Arbitration and then Lexdan-Dennis bought it and unloaded his problem on to me.......Dennis and your staff......the Big Guy Up Above will have the final say with you all........Amen to that!! Dennis, if you want to make this right you have my number, call me and pay for the job that you should have completed the right way in the git go.......Amen!! I've had months of calls with dealerships, auto-body shops, attorneys' and what should have been a Great Experience is one of thee Worst Experience Ever for me!! Thanks Lexdan Automotive, of Mapelwood, MN for 3-4 months of Hell.......

Disappointed and Angry - In May of this year (2025), I…read morepurchased a 2018 Honda Odyssey from Lexdan Automotive of Maplewood, MN. It only had 51,000 miles. The salesman was friendly and helpful. At the time, he was busy helping three different customers purchase a vehicle, but he still gave us the attention we needed to buy the Odyssey. When I asked the salesman if the vehicle had been in any accidents, he told me it had a clear title. His answer was accurate but that is not what I asked. The vehicle had been in an accident, and he did not reveal that to me. I asked him how many owners and he said it had a couple with one being in Montana and the other in Washington DC. The truth is that it had 4 owners before me. I asked the salesman for a Carfax and he said he would print one out. I failed to secure that prior to signing on the line for purchase. Had I seen the Carfax, I would not have ever purchased the vehicle. (Yes, my fault for not demanding the Carfax but, nonetheless, I was deceived.) Immediately after the purchase, I began to hear a noise in the engine. I thought it was A/C related. Since I had purchased an extended warranty from Lexdan, I took the vehicle to my local mechanic. Once he had the van on his hoist, he called me to come to the shop. He showed me where the vehicle had been in an accident. He showed me welded spots that had been spray painted (but were already rusting). He showed me new bolts for the motor mounts that had been replaced and a wiring harness to the alternator that had been cut and rewired without the harness. There had been some fabrication of metal and welding done by the radiator and repainted. The salesman told me the van had two new tires on the rear of the vehicle, but my mechanic showed me the "checking" on those tires which suggested they were definitely not new. I asked my mechanic to check the transmission fluid, and it was black and smelled burned. So far, I have paid for new tires, a front-end alignment, a transmission flush, an alternator harness, and repair to the protection shields under the vehicle. My mechanic is still trying to get to the bottom of the a/c noise. (He is thinking it is motor mount related.) Not sure what all that will cost me. Once he finally diagnoses the problem, I am hoping the extended warranty will help with the cost. I have already put a lot of money into the vehicle Lexdan sold me with clear lies involved. When my mechanic showed me the damage under the vehicle, I called Lexdan and asked for the Carfax. It took me 4 different calls or texts to get that information. The report told me about the accident and that I was the fifth owner. Lexdan gave me a 30 day - 1000-mile warranty with the vehicle. I had exceeded those limits by the time I took the vehicle to the mechanic. Lexdan's Sales Manager called me and offered to bring the vehicle to their shop for their mechanic to examine and perform service work. Since I have a very capable mechanic near my home (2-hour drive from Lexdan Automotive) I have no intention of allowing Lexdan to have another chance to deceive me or take more money. I paid over $32,500 for the vehicle including vehicle price, warranty, tax, and fees. Lexdan will NOT get another penny of my money, and I strongly advise that others consider the same. I have never been a vindictive person. I am a retired Pastor and love to treat people with respect. I have never written a negative review. I have written several good reviews for people who have treated me with respect and kindness. Due to all that Lexdan has done, I am writing this review to tell people how I have been treated.