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Autoporter Leasing Services

3.7 (3 reviews)
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Budget Rent A Car - Foundation of black American

Budget Rent A Car

1.7(9 reviews)
0.2 mi

I recently reserved car at the Hopkins branch, and encountered the worst customer service I have…read moreever encountered. I have been a loyal Budget customer for 20 year, but that has changed. The horrible service came from a rental agent named MARISSA, who could not have been less helpful. I had pre-ordered a car with Sirius XM radio and navigation. When I arrived to pick up the car, I reminded Marissa that I had to have navigation as I was unfamiliar with the area and had quite a bit of driving to do. She assured me all cars had navigation. I told her I'm 72 years old and not very tech savvy, and sometimes need help figuring different navigation systems. She told me to google instructions. When I got to the car I discovered the Sirius radio and Navigation had not been activated. When I went back inside I informed Marissa of the problem. She could not be bothered and told me to call Customer Service. I asked for the Customer Service number and she told me it was on the paper work she gave me (which I had left in the car). She slammed the paper with customer service number on the counter. clearly irritated. Thinking I might be able to find my way to my first destination I asked for directios to Hwy 169, which I knew was near. She said she wasn't from the area and didn't know where anything was. I said, given her job, she might want to familiarize herself with the area. She snapped back, "I don't have to know that!" She then said she wasn't going to deal with me anymore and went into the back room. I was on the phone for an hour with a very pleasant woman who ultimately could not get the navigation actived, hard as she tried. I then decided I needed to try to find a car elsewhere, and needed to cancel the Budget reservation. I was assured I would not be charged a cancellation fee. After returning the key to Marissa she immediately billed me $120. Fortunately there was an ENTERPRISE branch 5 blocks away. The agent there, DAN, could not have been more helpful and I was able to rent a car which met my needs. To be fair, when I got home I called Budget Customer Service and spoke to a very helpful guy named NELSON who promptly arranged for a refund.

If I could give them a 0 I would. The manager is a horrid person. They flat out lied and said that…read moreI would only be charged for the days that I used the vehicle. I returned the vehicle 36 hours early and they his story changed. The vehicle was dirty inside with a dirty film on the glass and the there was only a 1/4 tank of gas. Avoid using this location at all costs

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Auto Source

Auto Source

4.5(4 reviews)
3.9 mi

If you live in Minnesota and are looking for a great pre-owned car, walking around INSIDE and…read morelooking at inventory is a huge plus during the colder/snowy months! High end import cars & SUVs. These guys are great! You can test drive without a dealer too! Quality selection and soft sell. Offshoot of Poquet Auto. Eden Prairie, MN.

This is first review I've written on Yelp, but I felt compelled to do so based on the overall very…read morepositive experience I had with the Auto Source team. I purchased a Porsche Cayman R from them recently and this was one of the easiest transactions I've ever had with a car dealer before. Buying a car can be a stressful thing even under the best of circumstances, but buying one sight unseen from an out of state dealer can be a potentially perilous proposition if things don't go well. However, overall Auto Source made the experience almost pain-free from start to finish. My salesman was Brandon M. and he exhibited a high degree of professionalism and courtesy throughout the process. The car arrived exactly as it was described and with no surprises, which is exactly what you want in this type of transaction. We did a quick and relatively painless deal without any unnecessary negotiation and gamesmanship. The price was agreed fairly quickly and the deal was done. I would have liked to have made this a 5-star rating, but one small issue prevented me from doing that. I had agreed to pay a $300 "split the difference" shipping premium to get the car here as quickly as possible, but they were not able to deliver on their original commitment of "2-3 days". (The car arrived roughly 7 days after I had made payment to them.) Not a huge thing, but I had agreed to that extra amount to get the car earlier and then it didn't happen. Their solution? They offered to refund the $300 immediately when I called them expressing my disappointment. The check arrived with title and a nice handwritten thank you note a few days later. I don't understand why more dealers don't get that a little professionalism, courtesy, and honesty is all it takes to be successful in this business? It seems the folks at Auto Source, however, do. So, I'll give Brandon 5-stars and the overall experience 4-stars, for an average of 4.5.

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Autoporter Leasing Services - carrental - Updated May 2026

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