My fiancé (now husband) had an appointment with Maureen for highlights and a cut for our WEDDING. He was told to come at 11:45 am so that he could have time for a consultation and the services which was a 2 hour appt (outside of the consultation). We got there @ 11:45 am and waited till 12:25-12:30 pm (so a whole 40+ min's) before Maureen was ready for his appointment. I was not there when she was working on his hair, but he told me later that his hair cut was only 8-10 min's long, and that she was rushing to get to her next client. When I saw his hair later that day I was beyond shocked. His hair in the back looked like it was cut by a 2-year-old, and in addition, there was a "blotch" of bleach on the right side at the back of the head (it looked like bleach just "fell" on his head there mistakenly--he had asked for a few subtle highlights).
We had to go to another salon to try to fix the problem, and the stylist had to take quite a bit hair off to fix the haircut and issues, as it wasn't done properly as the hair was not flowing right. This is what my husband had asked for during the haircut, as he wanted it styled very well. He wanted his hair longer, but he was clear that any hair that needed to be taken off to have the hair look very styled and shaped very well was very important, which is what he had experienced with other stylists in the past. After sharing pictures and providing comments on what he did and did not want, the actual hair cut itself was fairly short (8-10 min's) out of his 45 minute appt time (even though the appt was scheduled for 2 hours). So most of the time was spent on hair coloring and consultation, and not on the haircut itself. After leaving and coming back and being told he could not be seen the same day, because of our time table and concerns for the hair not being made right when we came back the next day, he did decide to find another salon, and the person who cut his hair spent almost 45 min's - 1 hour fixing and cutting the hair. She said even if she had not needed to fix the hair, that his hair should have been cut for at least 30 min's, which is a far cry from the 8-10 min's that he got from Maureen. She had commented during the hair cutting that it looked like an 8-10 min haircut, and also stated that even if someone says that they do not want their hair cut short, that that does not mean that a lot of time still needs to be put into styling the hair. This may include using a razor or point cutting, thinning hair, grabbing lose hair around the head, careful thought in shaping the hair on the head, and other techniques that are used in styling hair. This being said, we are not sure what technique she used to fix his hair, but she was successfully able to cut the hair. However, it was MUCH shorter than what my husband wanted for his wedding due to the higher pieces that were cut by Maureen on the back and the sides (gaps in the hair), which left my husband feeling very depressed and sad, as he hates his hair short and with all the time, effort, and money we were putting into the wedding, it is beyond belief that he had to be dealing with something like this. Truly, she may have done well on other styling, however, certainly a stylist cannot afford to not be at their best at all times, most especially with a new client and if it's his/her first time, and even more so, if it's his/her first time AND are getting ready for a MAJOR EVENT such as a WEDDING.
My husband and I had emailed the owner of the salon, Cody Smith, the above grievances twice, and it was disappointing to say the least that he did not have the decency to respond. A simple "sorry" would have gone a long way, but really, my husband should have received a full refund as he had paid $115 for the services. Overall, it was a very disappointing and disheartening experience at Salon Revival, and consequently, this salon cannot be recommended. read more