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Vanity Lash Lounge

Vanity Lash Lounge

4.5(13 reviews)
1.5 km

I booked a lash appointment at the Edmonds location after seeing a 40% off promotion. I was excited…read morefor the opportunity and scheduled with Lindsey, who was very kind throughout the appointment. However, there was a miscommunication regarding the style I wanted. I had requested a cat eye set with the longest length (12 mm) at the outer corners and shorter lengths toward the middle and inner corners. Despite showing a reference photo, the final result was a uniform 11-12 mm length with a D curl throughout, creating a much more dramatic look than I had intended. I didn't feel comfortable expressing my concerns at the time, so I went to the Lynnwood location to see if anything could be done. I was warmly welcomed by Erica, who was understanding and willing to help. Since it was near closing time, I was told a manager would follow up with me regarding possible solutions--whether that be a partial refund or a no-cost correction (such as a partial removal and reapplication to adjust the lengths). Unfortunately, I never received a follow-up call, so I contacted the manager myself. When he returned my call, he informed me that both Lindsey and Erica felt the set matched the reference photo--something I respectfully disagreed with. He stated that refunds were not offered, but agreed to provide a complimentary partial removal and length adjustment. However, the conversation felt dismissive and unprofessional. The next day, I arrived for the appointment as scheduled, only to find that it had been booked for just 30 minutes--far too short for any meaningful correction. Erica was helpful again and suggested I do a full removal now and return for a full set (which I would pay for) or wait until my next fill to make the desired changes. At that point, I decided to leaving the lashes as is and move forward with a fill at a different salon where I had already booked an appointment for a few weeks later. Overall, while I appreciated the kindness of the lash technicians, the experience with management was disappointing and did not reflect the level of service I had hoped for. Clear communication and better customer care would have made all the difference.

This is the best place for excellent skincare with the latest innovations used. Meghan is so…read moreknowledqeable and has insiaht on what is the best treatments for skin and anti-aging treatments. Everyone is so friendly ano welcoming. Try them out anytime or on a promotion they often offer. You will not be disappointed! I have been a Vanity Client for over 10 years and would not go anywhere else. They want the best for their clients,

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Vanity Lash Lounge - What I asked for.

What I asked for.

Vanity Lash Lounge - What I received.

What I received.

Vanity Lash Lounge

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Reveal - skincare - Updated May 2026

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