Getting into the hotel was a bit of a rocky start, coffee was spilled on me but... life goes on and…read moreit was at least lukewarm warm. I don't think I could leave a bad review when they all try so hard to make sure your stay is great. It seems genuine too. Also it's so gorgeous everywhere you turn. They have a house car that can take you to a few locations around the city. Pool is beautiful and they have just the right amount of restaurants inside. Only thing missing is a small gift shop. I unfortunately forgot a few things. Thank you, it's a lovely place to stay. Matthew with the concierge is phenomenal, we loved his recommendations. He provided us with a list of Broadway which was so helpful. I am pretty exhausted of being on my phone and using the list was convenient. Brian at the bar is really fun to talk to and very experienced. Excited to get 1 drink tonight.. Afterall I am an Utah native. "E" at the front desk was awesome as well. He helped me manage a few things that spontaneously came up and he handled them all with grace. He also gave me a recommendation to get some artwork done. Everything did work out with that too and it couldn't have been more perfect! Thank you for listening closely and taking care of all the fine details. You're such an asset to the Conrad. I'm sure we will be back.

The service at the Conrad Nashville Hotel is like staying at your family's house. They treat you…read morelike you are coming home. The food at the Blue Astor was delicious. They had many gluten free options. The morning before they made gluten free French toast (sorry I didn't take pictures that morning, it was beautifully delicious too!) They were fast, efficient and friendly! Gary and Derrick, the bellman, are the sweetest people ever! They remembered our names, treated us so nice and never made us feel like a bother, no matter what we needed. So attentive and such a pleasure. They make us want to come visit again soon!! Wish I had more pictures of the lobby and rooms because they are gorgeous!

If you are looking for where to stay in Nashville, Tennessee near the Germantown neighborhood area…read morethen research might lead you to the Germantown Inn which is a luxury boutique hotel. I was in town to have some fun in Nashville and the historic Germantown neighborhood where the Germantown Inn is located has a lot of great old houses and buildings. There are a lot of great restaurants and bars located near the Germantown Inn and they really treat you great here with a complimentary happy hour with drinks and snacks along with a nice breakfast. Overall this is a fantastic place in an amazing spot that should make any trip to Nashville a fun time. My video review of Germantown Inn is here: https://youtu.be/oy3yrnO2-Jc

Nice property. Great location. Nice peeps. Parking. Breakfast is adequate…read more Small rooms. Overpriced. The renovations they have undertaken are nice--and I love me the orange scented bathroom products--but hard to reconcile the value proposition unless small and cute is what you crave and price is no object. The television in the sitting area is a torture; kills the solitude and the old-timey vibe and says MAYBE THIS IS A SHOPPING MALL SPORTS BAR DENTIST'S WAITING ROOM.

The hotel itself stood clean and open, the kind of place where air and light had been given room to…read moremove. The rooms were set in a way that gave a man space to stretch, to feel unpenned, and the streets around were good for walking. You could reach Public's on foot and sit down to a fine meal at places like The Detroit Cowboy, ML Rose and other eatery's without much trouble. Most of the staff were kind and worked with a willing spirit, though there were one or two whose hearts weren't in it and whose jobs belonged better to others. But here is where the story turns in my my opinion: Hilton, or some unscrupulous bean counter, has turned its face from the law of the land and the dignity of its people. The ADA standards of 2010, written to give access and fairness, seem to have been twisted thin. The standard ADA rooms were all sold out. This left only the large, costly suites to meet the needs of the mobility challenged, as though access were a luxury item to be sold instead of a right to be honored. They bind together the blind, the deaf, and the non-ambulatory in the same spaces, as though one person's need could be the same as another's. It is not so. And then breakfast--laid out high and proud on counters and chafing dishes, built for standing men, not for those in chairs. My son, bound to his wheels, could not see what was offered, could not take part in the same way as the rest. And that is the small insult that cuts deepest--not the food itself, but the reminder that he was not thought of. Hilton, you can do better. And the truth is, you must.

It has taken me many years of travel and hotels to learn which hotels do it right. Nothing has beat…read morethe Hilton group. This hotel has solidified that they think of every little detail. Near an exit door? Whisper-close so you won't hear it. Breakfast options? Never better. Need extra blankets or a fan for white noise? Absolutely. Somehow quiet in a busy city? You got it! Clean? Of course. Stay here if you want quick access to the fun but still get a good nights sleep.

The Russell was a heavenly lodging experience that far exceeded our expectations! Set in a quiet,…read moresafe, lovely residential neighborhood within easy walking distance to unique shops and variety of eateries and a short drive (15 minute drive) to all the iconic Nashville sights made it an ideal location. Free parking, a rarity for Nashville hotels, directly across the street in a monitored lot was greatly appreciated. Our entry into the facility and our room went smoothly thanks to great e mail communication with clear instructions and helpful cleaning staff. We LOVED the beautiful historic church building with both modern furnishings, artistic decor and ultimate comfort renovations as well as preserved church remnants (stain glass windows, pews converted to bed headboard/side tables and original ceiling wooden beams). The facility was immaculate with so many special amenities (free lobby coffee/tea bar, luggage lockers for early arrival, fun photo booth, a sound recording room with equipment, ample reading material, free snacks and water in room, plush robes and a spacious bathroom with HUGE shower and abundant hot water). In addition to the wonderful accommodations, knowing 100% of the room rental proceeds goes to organizations helping the homeless in Nashville makes this our top pick of Nashville hotels. #RussellNashville #buzzybooth

My daughter and I loved the Russell!Beautifully appointed, clean spacious room and bath. Quiet…read moreneighborhood walkable to a number of dining and drink options set in a beautiful old church and very nicely decorated.I would certainly return and highly recommend! #RussellNashville #buzzybooth

The hotel was conveniently located next to so many things we wanted to do so it was easy to keep…read morethe car parked and just walk. They had free breakfast and happy hour each day. The breakfast had cinnamon toast and real oatmeal with toppings which are two of my favs. There was also sausage, eggs, potatoes, cereal, yogurt, waffles, etc. Quite a nice spread. The happy hour allowed you 3 free drinks (seems excessive but wow) and they had nachos, and a dinner like option. I had a glass of wine but didn't eat any food. It looked popular. Our room was spacious and near the top floor so lots of nice views. We didn't use the pool or hot tub but it looked nice. Parking was super easy ($45/day) and nice to be able to get in and out of multiple times a day. Bed was comfortable. Shower was nice and hot. Would have preferred a little less fluff in my pillow and some lotion in the bathroom. Everything was clean. Staff was friendly. We really had a great experience. Would definitely stay here again.

Beautiful hotel. Extremely rude and condescending front desk night personnel (2am) . We walked for…read moretwo hours last night trying to find our correct parking deck (concert paid parking) after attending the MCR concert. We are in town from Birmingham and while I understand you must have your key for re-entry a little compassion goes a long way. Our family got our room and to be treated like scum is entirely unacceptable. The Caucasian gentleman you have working night shift (2 am) has the worst attitude and the African-American lady is no better, throwing her hands up saying I don't know what to tell you. He told us to go back out to the 6th and 7th level out of the lobby door and to find our truck and hotel keys and come back. He obviously has a lack of comprehension skills as we told him we couldn't not find our truck off of Broadway . Our cousin had two rooms in this hotel and got ours for us as a gift and he acted like we were asking for a kidney when we asked him to call their room. He stated they have multiple rooms (only two I might add) and he didn't know which one to call. I said ours is on the 9th floor. Please call the 16th floor number. Our phones had died and we were all suffering from heat exhaustion. We had blisters on our feet and his snobby and cranky attitude was anything but what I consider the customer service your hotel should be providing. I said what's with the attitude? To which he stormed off afterwards and told the lady to handle it. We had your wonderful breakfast in the morning and had nothing but sweet interactions with housekeeping, the ladies working on the 8th floor and day staff. I was thankful for that, and changed my reviews for that reason. Would have loved to give your hotel 5 stars but unfortunately two bad apples ruined that.

We had our daughter's wedding here at the hotel earlier this month and it was absolutely amazing…read more There were about 100 guests and it is a perfect venue for that size group. We had a bunch of meals in the hotel restaurant, Drusie & Darr, and the hotel kitchen catered the wedding. We were thrilled with the great food and the warm hospitality provided by their amazing staff and particularly the executive chef, Richard Hutton. I cannot say enough good things about this beautiful hotel!

Reservations need to improve greatly. We called numerous…read moretimes trying to get through to make a reservation. Extremely Over priced for no conveniences you may need or want and can receive from a newer facility accommodation and for a much better value. Has fee after fee stacked on top of the already high cost of a room. If you want to pay for the historical experience it is pretty inside, but no one seemed to really care that you're there! The Bell Hop was A+ very nice.

The Gallatin was not quite what I expected, and I was surprised to discover that it wasn't a…read moretraditional hotel. I didn't realize a code was required to enter the building, and there was no front desk or staff on-site. At first, that was a little different for me, but overall, I had a very nice stay. The room was much smaller than what I'm accustomed to, but it was comfortable and surprisingly had everything I needed. I especially appreciated the thoughtful extras--a complimentaryr bottle of wine, snacks, and bottled water waiting for me when I arrived. There was also a refrigerator in the room and a microwave available in the hallway. The shower was a nice size, with hot water and great water pressure. The body wash and hand soap smelled really pleasant, which was another nice touch. One thing that really impressed me was the customer service, especially considering there was no traditional front desk. If I had a question or experienced an issue, there was always a number I could call, and someone was readily available to help. Surprisingly, every question or issue I had was addressed and resolved immediately. That gave me a lot of confidence and made the stay much more convenient than I initially expected. Parking was convenient, easy, and hassle-free. As a solo female traveler, I also felt safe, which was very important to me. There were cameras throughout the property, and I appreciated having that extra sense of security. Most importantly, the stay was quiet, peaceful, and relaxing. The location was also convenient and not too far from downtown Nashville. While The Gallatin was definitely a different experience from a traditional hotel, I genuinely enjoyed my stay. The complimentary wine and snacks, comfortable room, attentive customer service, convenient parking, and peaceful atmosphere made the experience better than I expected. I would definitely keep The Gallatin in mind if I visit Nashville again.

An amazing concept and stay at the gallatin. Check in was online + a great space to hold luggage…read moreuntil the room was ready. A percent of the stay goes to proceeds for the houseless and essential supplies/meals. I highly recommend this to anyone traveling in the area.

Great hotel to stay and gets the job done. Great customer service here and they have a shuttle…read moreservice downtown which is a plus to me that runs on the hour and after 5pm every half hour. Breakfast is provided at a cost if you dont have status, and they have a bar lounge and a pool in the same area that closes late. Pretty good property overall and I would stay there again.

The hotel staff were excellent, the bartender is fun, the cleaning crew were kind, efficient and…read morefriendly. One of the drivers, Reza was incredible, the other one, Carlos, he didn't even drive down the street. He had an agenda to go somewhere but it wasn't to pick us up. A complete stranger and I, who were standing in two different areas both saw him continue down 4th street. He didn't get back to the hotel until 4:35. He was supposed to pick us up at 4:05. He said he didn't see either of us. I'm 6'2 with my heels on. The hotel is less than 5 minute drive away (30 min walk due to the bridge). We, a complete stranger and I) ended up taking an Uber after waiting over 25 minutes and we almost beat him back. Where he was, I'm unsure, he definitely wasn't doing his job. If it wasn't for him, I'd give this hotel 5 stars.

Park $35/night Room clean, walk in show and comfy relaxing…read morecouch Food is great price and larger portions than downtown restaurants Barstools could use reupholstered

We are long time loyal Hilton customers and this location does not meet the standards of what we…read moreexpect from the Hilton brand. I would hesitate to book this hotel in the upcoming months. Elevators continuously down to the point where we opted for the stairs but use caution as stairwell is filled with debris, trash bags, dry wall, etc. which would be a major issue in an emergency situation- which is why I rated 2 stars. We were able to navigate thru the debris but an older person would have had major issues. This location has a bar area and also offers casual bar food as well. Inconsistent service, and definitely better to sit at a table and order vs. the bar. We sat at the bar ( which only seats about 10 people ) for more than 10 mins and the bartender never acknowledged us as he was busy socializing with 2 women at the other end of the bar. Even the bar assistants acknowledged that we were waiting but said they couldn't serve us.. it was pretty bad and even if he had indicated he would help us shortly we would've waited. We ended up just leaving. On a positive note, the valet team was awesome and very welcoming and helpful, front desk staff also okay. I will definitely be putting a review on Hilton's website regarding this location. It definitely needs some improvement overall.

Great accommodations and customer service. Delicious cinnamon rolls for continental breakfastread more

Great room, lovely workout area and amazing breakfast! We were well taken care of during our visit.read more