A few years ago we had several estimates for window replacement. We finally decided that the offer from RetroTeck Windows would be perfect for us. And it was. The installation went seamlessly and we are very happy with the results. The company continues to be helpful and a minor window latch was graciously replaced. I highly recommend this company for anyone seeking to replace their aging windows. read more

They did the windows for our apartment building. My suite was supposed to be a one day job. It would have been had they arrived with flashing, caulking and a window that wasn't broken. They've had to cancel completing the job because they had a Covid outbreak. read more

RetroTeck Window - They not only didn't check the windows before bringing them up, they left it with huge chunks of glass. - Windows Installation Near Me - Burnaby, British Columbia

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Terrible communication both on the phone and over email, wouldn't even meet their own deadlines, and staff that is rude to the point of aggression. The Story: I called Retroteck to get a quote for replacing most of the windows in a medium sized house to match two windows that were previously installed, and after waiting quite a while they finally got back to me with a few questions. They asked for photos which promptly emailed to them. After waiting a week I contacted them again to asked the status and they said I never sent it, blaming me for not doing what I said I would (as an email 'tech' I have the ability to look up server logs and was later able to verify that the messages did make it to their servers with no reported errors). After re-sending all the photos of the windows that need replacing and the windows I want them to match, I got a message back saying only "send close up pics please". Which I sent what I could imagine they might be specifically looking for and confirmed that 'Paul' received the images. He promised he'd have a quote for me that afternoon. Two days later I get a phone call asking me why I said the windows were wood, but they were actually vinyl. The entire area around the windows we need to match is hardwood and I was asking for a quote on the whole area. I told him I answered his questions about the area, and referred to all the wood in the many images I sent, and didn't know the nuances of window materials, then asked how that affects the pricing moving. He said "No, I first want to know why you said they were wood even though they're not". He then accused me of lying about the windows when asking for a quote even though I sent multiple detailed photos where all materials are clearly visible. The conversation devolved from there as I'm not interested in dealing with someone who was more interested in chastising me for not knowing much about windows than he was taking my money. read more

We recently had all 34 windows and 3 skylights in our home replaced by RetroTeck Windows. RetroTeck windows exceeded our expectations. The cost was very reasonable compared to quotes we received from other suppliers. Stan, the salesman was very polite, knowledgeable and provided the estimate in a timely manner. He believes in their product and we weren't pressured in any way to make a decision. The installation was completed in four days, which was within the timeframe estimated. The installer Jason and his assistant arrived on time each day. They were courteous, polite and were skilled in their trade. The new windows fit perfectly and no additional work or touch-ups were required by us. They removed all the old windows and unused material for disposal and left the site clean and tidy each day. In this day and age it was a pleasant surprise to work with a company that lived up to their promise to install quality windows within the timeframe quoted. The cost was as per the original estimate. read more

I had a horrible experience with Retroteck on multiple levels. When the windows showed up to be installed, they were not as specified when the order was put in. Upon further inquiry, Retroteck told us that our windows were too small for wicket boxes (the missing feature). Yet, they had come to measure our windows three separate times, and we had never been told that the product we ordered (on their advice) and paid for in advance in full was not compatible with our window dimensions. We never got a partial refund, despite getting a product lesser than that ordered. Furthermore, without the wicket boxes we had specified, opening and closing the windows involves removing the screen. On all the windows. Every single time. Which isn't even easy. Their "customer responsibility sheet" indemnifies them from pretty much any damage they cause during the installation process. The salesman told us that it would be merely "some inevitable scratches on the wall around the windows," which we thought was fine. In actuality, our literally brand new tiles below the windows were broken in multiple areas, and the paint on the walls around the windows were left cracked and peeling, along with some of the grout. When they left, there was garbage (nails, screws, broken glass, sealant, etc) left strewn all over our yard and garden. When I initially tried to contact Retroteck about these concerns, Peter at the office finally picked up (after multiple days and messages left) and was rude and shrugged me off, hanging up on me. Communication with George (the original salesman who recommended the incompatible window design that we ordered instead of a simpler design that would have worked) yielded similar results. Evidently, they've been paid, and since windows last a pretty long time, they don't care about past customers because they don't need repeat customers. Retroteck's windows themselves are actually pretty good, but we did not get the product we paid for, and the installation and customer service were all abysmal in my experience. I would not recommend them to anyone. read more

I got a fast, accurate quote. The installers showed up right on time and went to work right away, and they did the whole house in one day. No complaints with workmanship--all the windows fit nicely. read more