The overweight sales rep with short hair is the worst customer service rep I've ever experienced…read more Personality is absolute garbage. And I say this understanding that she is a cashier at video game store & would probably be doing something else were she capable. When you have zero personality & customer service skills, at least try & fake it. Line was forming, and she would not ring up anyone until another person working there was finished "buffering." She was extremely annoyed when I asked if she was able to ring anyone up while the other employee was buffering. She snapped "well if I do, I would help the person in front of you." Well I would hope so, thats how lines work, next in line. This employee obviously could care less if she worked there, was not interested in selling the store's merchandise and she has undoubtedly cost the business money in the past with her terrible attitude and customer service. Look elsewhere until this person gets fired.

Bought a controller for 60 bucks and it doesn't even charge. I had broken my old controller and…read morebought a new one and I connected it but it never stayed on i plugged it in doesn't work and I left it in for 4 days and still dident hold charge.

Playing five crowns with my friends or other board games this is my go to place!! Check out all…read moretheir game nights every night of the week!

The hubby is a table top games enthusiast. We were visiting downtown Boise and we checked out this…read moreshop which by the way smells so nice as it is next to an ice cream shop. Was tempted to go check out the ice cream but opted to yelp nearby souvenir shops instead. I've visited many game shops in 3 different states and this is a typical one. Customer service on a Saturday late afternoon was pleasant. The hubby purchased 3 games and a sticker book of 1,000 food stickers for me. I make greeting cards. The food stickers are perfect for the ones I will will make for the Yelp friends that I correspond w/regularly. Overall, this is a very nice table top games store in downtown Boise. 4 stars!

Have given us good prices for our games, has a very large selection and always very personable!read more

I bought a used PlayStation 5 controller from this GameStop about two months ago and paid for the…read moreprotection plan. The controller completely stopped turning on. When I returned to use the plan, the manager claimed there was no record of the controller purchase, even though they had records of everything else I bought that same day. They also forgot to give me the game disc, which I had to pick up later. Instead of honoring the protection plan, they offered me $10 for a $60 controller. In the end, the controller was so unusable I gave it back, and they gave me nothing in return. All I wanted was for them to honor the protection plan and exchange it for a working controller.

Came into GameStop with my 9 year old son to trade in some Wii games and his grandpa's old iPad and…read moreApple Watches. The man working there was rude right off the bat. We wouldn't accept the Apple Watches because they didn't have bands and I simply said 'well that seems stupid." he then refused to accept any trade and cursed me out saying he doesn't have time to argue. Truly one of the worst experiences I've had anywhere let alone in front of my 9 year old. Man should be fired, his name was Eric. Don't bother going there. I had to drive the one at the mall and luckily they were very nice and professional.

The people running the shop are cool to talk to and offer great games. Know what games they are…read moretalking about. Completely recommend.

This store and these people in it are a perfect example of why it's just a matter of time till…read moreGameStop is no more. I went in to buy an Xbox console just because it was convenient. I NEVER come here. The gal there talks me into some membership after she insists it's free and will not auto renew and charge me. I walk out and it wasn't 10 minutes later I get an email she signed me up for auto renew and I will be charged in 3 months... I call and she tells me she can take care of that in store. I take a couple weeks but finally make it back in there to cancel and of course they tell me they can't cancel it in store and I have to call their customer support number. Get frustrating that I had to call some number and deal with people who could barely speak English because this girl lied to me and did exactly what she said she wouldn't do. Will NEVER return. Exactly why I'll just go to Amazon from now on....

BEWARE: ALL SALES ARE FINAL! IF you buy anything here for your kids for Christmas or any other…read morereason, note that you will NOT be able to return OR exchange OR get store credit. My son purchased a $45 headset with his own cash. Took it home, opened the box, tried them on, and decided that he wanted something more expensive. Brought them back the next day (Brand new in the box) to exchange for the $100 set and the answer was "NOPE". ALL SALES ARE FINAL! No credit, no exchange, no nothing! They stated that if the tape wasn't peeled from the box, maybe they could take back but highly unlikely. Mind you we just spent $600 on a PS5 here 2 weeks ago (Which I now regret) Sad to say, I try to support local brick and mortar stores, but when I can buy online for the same price and it comes to my door the next day and there is no question on returns....the decision is easy. WONT BE SHOPPING HERE AGAIN!

ordered a Nintendo switch weeks before Christmas with supposed 1 to 3 day shipping. Ended up…read morecanceling the order when it didn't arrive even after Christmas. It finally arrived after over a month and customer service would not allow for a free return.. Very frustrating.

Got a preowned PS4 controller bought 1 yr warranty and it didn't work. so took it back with gift…read morereceipt leas than 30 days of purchase. They could see a acct with oh number the original receipt but they would not let us exchange or get our $ back. Also took them 45 mins to figure out his hands were tied. $50 Purchase with the warranty that we are out of. Never again will be back. Told the people in store on our way out not to purchase the warranty because it didn't work.