The overweight sales rep with short hair is the worst customer service rep I've ever experienced…read more Personality is absolute garbage. And I say this understanding that she is a cashier at video game store & would probably be doing something else were she capable. When you have zero personality & customer service skills, at least try & fake it. Line was forming, and she would not ring up anyone until another person working there was finished "buffering." She was extremely annoyed when I asked if she was able to ring anyone up while the other employee was buffering. She snapped "well if I do, I would help the person in front of you." Well I would hope so, thats how lines work, next in line. This employee obviously could care less if she worked there, was not interested in selling the store's merchandise and she has undoubtedly cost the business money in the past with her terrible attitude and customer service. Look elsewhere until this person gets fired.

Bought a controller for 60 bucks and it doesn't even charge. I had broken my old controller and…read morebought a new one and I connected it but it never stayed on i plugged it in doesn't work and I left it in for 4 days and still dident hold charge.

Cool retro game store! Store has a good selection of games and consoles at fair prices. Owner is…read morenice and helpful as well. Definitely recommended.

My son is satisfied with his recent purchase after saving & trading in another portable consoleread more

Playing five crowns with my friends or other board games this is my go to place!! Check out all…read moretheir game nights every night of the week!

The hubby is a table top games enthusiast. We were visiting downtown Boise and we checked out this…read moreshop which by the way smells so nice as it is next to an ice cream shop. Was tempted to go check out the ice cream but opted to yelp nearby souvenir shops instead. I've visited many game shops in 3 different states and this is a typical one. Customer service on a Saturday late afternoon was pleasant. The hubby purchased 3 games and a sticker book of 1,000 food stickers for me. I make greeting cards. The food stickers are perfect for the ones I will will make for the Yelp friends that I correspond w/regularly. Overall, this is a very nice table top games store in downtown Boise. 4 stars!

I bought a used PlayStation 5 controller from this GameStop about two months ago and paid for the…read moreprotection plan. The controller completely stopped turning on. When I returned to use the plan, the manager claimed there was no record of the controller purchase, even though they had records of everything else I bought that same day. They also forgot to give me the game disc, which I had to pick up later. Instead of honoring the protection plan, they offered me $10 for a $60 controller. In the end, the controller was so unusable I gave it back, and they gave me nothing in return. All I wanted was for them to honor the protection plan and exchange it for a working controller.

Came into GameStop with my 9 year old son to trade in some Wii games and his grandpa's old iPad and…read moreApple Watches. The man working there was rude right off the bat. We wouldn't accept the Apple Watches because they didn't have bands and I simply said 'well that seems stupid." he then refused to accept any trade and cursed me out saying he doesn't have time to argue. Truly one of the worst experiences I've had anywhere let alone in front of my 9 year old. Man should be fired, his name was Eric. Don't bother going there. I had to drive the one at the mall and luckily they were very nice and professional.

Have given us good prices for our games, has a very large selection and always very personable!read more

ordered a Nintendo switch weeks before Christmas with supposed 1 to 3 day shipping. Ended up…read morecanceling the order when it didn't arrive even after Christmas. It finally arrived after over a month and customer service would not allow for a free return.. Very frustrating.

Got a preowned PS4 controller bought 1 yr warranty and it didn't work. so took it back with gift…read morereceipt leas than 30 days of purchase. They could see a acct with oh number the original receipt but they would not let us exchange or get our $ back. Also took them 45 mins to figure out his hands were tied. $50 Purchase with the warranty that we are out of. Never again will be back. Told the people in store on our way out not to purchase the warranty because it didn't work.

After having a HORRIBLE experience with Jay at the Meridian store, finally got information from…read moreGame Stop Corporate to take our game to a different store. Walked in the this Game Stop with game and receipt in hand. Was greeted by Joe, the Assistant Manager, who asked what he could help with. I explained our whole saga with the other store in addition to Corporate (see my review of the Meridian store). Joe said not a problem at all. He didn't understand why the original store wouldn't replace the defective game that we purchased. Joe proceeded to replace the bad game with a new one and apologized for our experience at the other store. It was a complete 180 from the previous experience we had. So THANK YOU JOE! I've already called the Manager and advised him of your help in addition to the issue we had at your sister store. Oh, and the game works perfectly! My husband and son played for 3 hours upon receipt! A Win all around!

Poor customer service. Would rather I stood and waited while he helped an online customer then…read moretaking the extra 5 minutes to ring me up. But if I signed up for pro, he suddenly had time to ring me up. How does thst make sense? Horrible customer service, reminds me why I hardly go in there. Will never be back now