Great service and excellent results. Had them Install a new…read morecustom exhaust and it sounded awesome

This has to be the best place to get your car work done in PA…read more They are a solid shop and stay within the estimate when working on your car. They called me and said that it would be a little over a grand in work. I thought it would end up being more after the work, but it ended up being exactly on the dollar. They know exactly what they are doing and take the best car of your car. I have an older truck and parts are hard to find, and they got them all at the best prices I've seen!! Pilgrims is my new shop for everything!!

Pritz Auto Body did a great job repairing my wife's Jeep, and we're happy with how the repair…read moreturned out. I was disappointed, though, with the condition of the replaced parts when we got them back. They asked if we wanted the parts, and we also checked the box on their form saying we did. The parts weren't in the Jeep when we picked it up. When I called, Gary explained that he doesn't put them in vehicles because they could damage a seat or the interior, which I understand. I stopped back to get them, but they had scratches well beyond the minor damage they had when they came off the Jeep. I don't know how they were stored or handled, but it was frustrating to see them in that condition. I had hoped to keep them as spares or maybe use them as garage wall art in the meantime. We might never need the parts again, but given how expensive Jeep parts are, I liked having the option. Before the additional scratches, they appeared usable without refinishing. Now, while I'm no expert, I believe they would need to be completely refinished. The repair itself was excellent. I just wish the parts they asked us if we wanted, and that we specifically requested, had been handled with more care.

Repair front of Ram Truck. Finished on time and excellent work.............and yes it was fine and…read moreneed 85 characters

Went here for bumper repair. Price was better than another shop. It was ready in 4 days. Paint…read morematch is perfect.

WORST CUSTOMER SERVICE EVER- you know how when you go to management classes, you always are asked…read moreto tell a time you received poor customer service? Well, this will probably be my go to story forever. When I stopped by to sign the paperwork to authorize west york collision to do the work on my vehicle after it was involved in the accident, I was told it should be ready to pick up in three weeks. Over two months later when I arrived to pick up my car, the manager- Brad Pritz came out to the entryway and asked me if I had brought my license plate with me. (also. when they called to tell me my car was ready to be picked up, they did not tell me my license plate was missing and I took off work early to pick up my car) I asked him why he was under the impression that I had the license plate and he told me when my car arrived, it did not have a license plate. I pointed out my car had been towed directly there from the place it broke down so it did, indeed, have a license plate on when it arrived. He told me I was wrong (btw, I was not wrong- the car was towed directly to their shop from the streets) and he didn't like my attitude and he was trying to help. I was walking out of the building to call my insurance company and tell them my license plate was lost . As I was walking out, he asked me if I wanted him to write my license plate number on a piece of paper. I stopped in the doorway to answer him and he told me to close the door. Now, it might be childish but I do like when people use their manners. Close the door, please. I continued to walk out at that point because he was horrible and I'll admit, after two months of going back and forth and back and forth with the insurance company and the rental car company (who I adored btw- I highly recommend Enterprise on S. Queen St) and the "service partner" (aka Toyota of York), I was frustrated and exhausted and needed to walk away to calm myself down. He followed me out and asked if I wanted his help or not (by writing my license plate number on a piece of paper NOT trying to help me find my missing license plate)... I called my insurance company trying to find out what I could do at that point. I went back in and he once again told me I had an attitude from the time I walked in and then proceeded to tell me if I was in customer service I must be terrible at my job because I had a bad attitude. He blamed me, toyota of york, the salvage yard. Everyone but them- he refused to take any responsibility for anything- not the delay in getting my car back (after all, he had to get the parts), not the missing license plate (he told me in 30 years he's never lost a plate), none of it was his fault. At this point he said "just pay your deductible and shoo"... also. I tried to pay my deductible and the computer Christa was at wasn't set up to accept tap... Now, once he told me to "Shoo" I told him to F off. My bad for losing my cool but this man is a legend at gaslighting and had pushed all of my buttons. Apparently "Mr. I believe in Truth, Justice and the American way" (per his profile on their website) doesn't approve of ladies using "bad" words and said "nice mouth." At that point, he had me so upset I was shaking and could barely sign my name. Mr. Pritz should stick to searching for big foot and should get out of customer service because he was an absolute horror. Oh and if you are wondering, he said all of this to me after my insurance company paid them $25,000 to fix my van. One small other annoyance from my awful experience there. They call with "updates" about once a week. Updates would be great. But when you call and say "the car is with our service partner" three weeks in a row and can't provide any additional information, that's not really an update. It's 2024. I know where my car is (I have an app for that). If you're calling with updates, please have some information for me.

Farley, my forester, went in looking like Sasquatch and came out looking like James Bond. Great…read morejob. Kept me well informed of progress and finished ahead of schedule.

We took our car here in July to have an enhanced inspection after our car was hit outside our…read morehouse. They were terrific! Great customer service and even fixed an issue mixed by the original body shop. We took are car there again for a separate incident. I definitely recommend.

Quick and fast repair. Easy communication. Had my car back in 3 days. They were able to take the…read morestress out of the situation by working directly with the person that hit mes. Insurance.

I cant say enough good this about this crew. I dealt with Karen who is amazing, Gavin who was so…read morehelpful in getting and staying on top of my repair and Stacy who is the rock star manager. If I ever need a body shop again I know I will be in good hands.

I'll tell you what I've never been treated so good by a mechanic before brought my car in for a…read moremuffler install and was going to wait and they told me it may take awhile so they gave me a loaner car unexpectedly. Such a friendly shop that does quality work. Thanks guy's. And josh at the front desk is top notch. A++ shop. Car in pick was the loaner they gave me.

What a rip off. Took car in for inspection and told them I do all my own repairs. They did…read moreinspection and noted things to replace. I was going to just have them do it but no way labor rate was outrageous. So I picked up vehicle did repairs and took back 2 weeks later to just check repairs and put sticker on? So they call I try to say now it needs other parts? They were only supposed to be checking the parts I replaced other inspection was done. Was trying to get more money and got very rude on the phone with me. Picked up vehicle took to other garage and its inspected now no issues. I would second guess these people on repairs very dishonest!

Tom was extremely polite, professional and knowledgeable. While my brother was in the hospital his…read morecar had to be inspected and there were car repairs that had to be completed. The repairs were done in a timely fashion and he was honest about what had to be done and what could wait. He was very compassionate after knowing the situation. He gave my brother a military discount that really helped. This was our first experience with this shop and he gained a repeat customer. Thank you Tom Doreatha Jacobs

Years of trusted work. Today I had to make a decision on whether to sink another 1k into a 28 year…read moreold car that I and with some help here maintained. Tom understands my decision to move on and replace the Malibu. Thanks for being there.

Mugsy's takes great care of our cars and prices are very reasonable. Highly recommended!!read more

A problem I've had with other shops is whenever something is suggested, it feels scammy (and…read moreusually is). The actual Honda dealership wanted to charge me $100 for a fuel system cleaning. I looked into it and all it was they were going to pour a $15 bottle of fuel system cleaner into the gas tank. So basically an extra $85 for something a toddler can do. Mugsy's isn't like this. Whatever they suggest and any work they've done, they're very thorough in explaining what needs done and what has been done. Staff is friendly. Overall a great shop if you need anything done