Repair front of Ram Truck. Finished on time and excellent work.............and yes it was fine and…read moreneed 85 characters

10/10 I cannot recommend this place enough! They staff here is so efficient and friendly. When I…read moregot hit by a deer they had my truck drivable right away and then got me in for repair even sooner than expected and turn around was faster than initially quoted! And most importantly- the work was flawless. When I had a headlight burn out a few weeks later they got me in same day and took care of it right away. If you need an auto body shop- look no further. This is hands down the place to go. Pritz- thank you and your staff so much for making these chaotic holidays a little less stressful!

I'll tell you what I've never been treated so good by a mechanic before brought my car in for a…read moremuffler install and was going to wait and they told me it may take awhile so they gave me a loaner car unexpectedly. Such a friendly shop that does quality work. Thanks guy's. And josh at the front desk is top notch. A++ shop. Car in pick was the loaner they gave me.

What a rip off. Took car in for inspection and told them I do all my own repairs. They did…read moreinspection and noted things to replace. I was going to just have them do it but no way labor rate was outrageous. So I picked up vehicle did repairs and took back 2 weeks later to just check repairs and put sticker on? So they call I try to say now it needs other parts? They were only supposed to be checking the parts I replaced other inspection was done. Was trying to get more money and got very rude on the phone with me. Picked up vehicle took to other garage and its inspected now no issues. I would second guess these people on repairs very dishonest!

Great service and excellent results. Had them Install a new…read morecustom exhaust and it sounded awesome

This has to be the best place to get your car work done in PA…read more They are a solid shop and stay within the estimate when working on your car. They called me and said that it would be a little over a grand in work. I thought it would end up being more after the work, but it ended up being exactly on the dollar. They know exactly what they are doing and take the best car of your car. I have an older truck and parts are hard to find, and they got them all at the best prices I've seen!! Pilgrims is my new shop for everything!!

A problem I've had with other shops is whenever something is suggested, it feels scammy (and…read moreusually is). The actual Honda dealership wanted to charge me $100 for a fuel system cleaning. I looked into it and all it was they were going to pour a $15 bottle of fuel system cleaner into the gas tank. So basically an extra $85 for something a toddler can do. Mugsy's isn't like this. Whatever they suggest and any work they've done, they're very thorough in explaining what needs done and what has been done. Staff is friendly. Overall a great shop if you need anything done

Great local repair shop. I chose it initially in 2020 when i bought my 2017 RDX since they…read morespecialize in Honda/Acura. They also work on other brands. Honest and trustworthy with their work. Always busy which is a good sign.

Went here for bumper repair. Price was better than another shop. It was ready in 4 days. Paint…read morematch is perfect.

WORST CUSTOMER SERVICE EVER- you know how when you go to management classes, you always are asked…read moreto tell a time you received poor customer service? Well, this will probably be my go to story forever. When I stopped by to sign the paperwork to authorize west york collision to do the work on my vehicle after it was involved in the accident, I was told it should be ready to pick up in three weeks. Over two months later when I arrived to pick up my car, the manager- Brad Pritz came out to the entryway and asked me if I had brought my license plate with me. (also. when they called to tell me my car was ready to be picked up, they did not tell me my license plate was missing and I took off work early to pick up my car) I asked him why he was under the impression that I had the license plate and he told me when my car arrived, it did not have a license plate. I pointed out my car had been towed directly there from the place it broke down so it did, indeed, have a license plate on when it arrived. He told me I was wrong (btw, I was not wrong- the car was towed directly to their shop from the streets) and he didn't like my attitude and he was trying to help. I was walking out of the building to call my insurance company and tell them my license plate was lost . As I was walking out, he asked me if I wanted him to write my license plate number on a piece of paper. I stopped in the doorway to answer him and he told me to close the door. Now, it might be childish but I do like when people use their manners. Close the door, please. I continued to walk out at that point because he was horrible and I'll admit, after two months of going back and forth and back and forth with the insurance company and the rental car company (who I adored btw- I highly recommend Enterprise on S. Queen St) and the "service partner" (aka Toyota of York), I was frustrated and exhausted and needed to walk away to calm myself down. He followed me out and asked if I wanted his help or not (by writing my license plate number on a piece of paper NOT trying to help me find my missing license plate)... I called my insurance company trying to find out what I could do at that point. I went back in and he once again told me I had an attitude from the time I walked in and then proceeded to tell me if I was in customer service I must be terrible at my job because I had a bad attitude. He blamed me, toyota of york, the salvage yard. Everyone but them- he refused to take any responsibility for anything- not the delay in getting my car back (after all, he had to get the parts), not the missing license plate (he told me in 30 years he's never lost a plate), none of it was his fault. At this point he said "just pay your deductible and shoo"... also. I tried to pay my deductible and the computer Christa was at wasn't set up to accept tap... Now, once he told me to "Shoo" I told him to F off. My bad for losing my cool but this man is a legend at gaslighting and had pushed all of my buttons. Apparently "Mr. I believe in Truth, Justice and the American way" (per his profile on their website) doesn't approve of ladies using "bad" words and said "nice mouth." At that point, he had me so upset I was shaking and could barely sign my name. Mr. Pritz should stick to searching for big foot and should get out of customer service because he was an absolute horror. Oh and if you are wondering, he said all of this to me after my insurance company paid them $25,000 to fix my van. One small other annoyance from my awful experience there. They call with "updates" about once a week. Updates would be great. But when you call and say "the car is with our service partner" three weeks in a row and can't provide any additional information, that's not really an update. It's 2024. I know where my car is (I have an app for that). If you're calling with updates, please have some information for me.

I've taken my car to Chris's shop several times since we moved to Hanover in early 2021. My wife…read moreand I both have fairly new cars so our business has pretty much been PA state inspections but I've been impressed with his honesty and his workmanship. Even though he recently moved from just outside our back yard to a shop near downtown I'll continue to seek him out when we need work done on our cars.

I tried C&A Auto Workz LLC for the first time with my 2006 Ford F-150. I had the vehicle elsewhere…read moreand the previous place never found the cause of check engine light and the annoying miss. C&A had an opening that day and within an hour had the problem figured out. Their experience led them straight to the problem! Had vehicle back same day and has been running smooth as new! So pleased with this first experience, I will be using C&A for all vehicles from now on! So awesome to find a good honest mechanic shop that you can trust these days! Thanks Guys!

We were on vacation this past week in Gettysburg, when my 2018 Outback started to develop…read moretransmission troubles. To be safe, I drove to Bergey's without an appointment. They diagnosed the problem and assured me we'd be able to make it home to NJ without breaking down. Everybody in the service department was courteous, and I felt they were honest with me. Highly recommended.

Wonderful service, great people and a very nice waiting area...all in all a solid experienceread more

I shopped around a bit looking for a bodyshop that didn't mind making a minor repair. I had a deep…read morescratch on my rear bumper and my experience here was great from start to finish. The staff is friendly and the guys making the repairs really know what they're doing. You can tell that they care about their work and also that the customer is pleased with the finished product. It is rare that you get quality service for a good price and I highly recommend for anyone looking for body repairs, large or small.

Really impressed with these guys. Bob gave me a very fair price. Although my issue was minor, I was…read morea walk-in, and Bob still got one of his employees to help me immediately. I was in and out of there in just under an hour. Everyone was super friendly, and I was blown away by the result. It's on a busy one-way street and their lot is packed with cars, so one of the employees offered to help me back my car back onto the road. If I ever need their services again or if any one of my friends/co-workers ever need work on their car, I will absolutely refer them to Bob and his team.