I was very disappointed. It took 3 weeks to get into their shop with no call back after several…read moreattempts. Once the car was in the shop I was there for another 3 weeks and we were told less then a week. After several times of being told I would get a call by Friday I never did. The car wouldn't turn over as we pulled up. So they replaced the battery and then said it need a starter. We had them fix all that. Which they didn't even start after having it a week. At pick up they did clean the car and looks like they cleaned just the drivers side floor. After taking it home. The back hatch window didn't shut, and the hood wasn't latched. The car doesn't turn over and will not start. We took it in for two rust spots under the door on both sides, for a jeep.. never will I go there again. I had to send my husband for a surprise visit to make sure they were even doing the job. Should have went somewhere closer.

From the owner: Autobody Evolution has been a top choice for collision repair in the Baltimore area since 2000…read more With four Maryland locations in Essex, Catonsville, Parkville, and Towson, and a location in Littlestown, PA, we're dedicated to getting you back to GO. From minor dents and dings to major collision damage, our experienced techs are equipped to handle all your collision repair needs. As your trusted neighborhood collision repair experts, we're committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. Evolution is not just part of the company name, it's part of the everyday operating philosophy.

Son backed his car into my own van. Pretty extensive damage to the car a 2004 Nissan Altima…read more No damage to the Econline amazingly. This was a no insurance repair that while predictably costly as most body work can be was handled very well by the shop with constant feedback and updates Was also done rapidly and we had the car back within 5 days which was amazing. They also do car repairs too.

I would put 0 stars if I could. We took our car to get an estimate on getting the roof painted…read more The estimate we received was in the range that we were willing to pay. The day after we dropped the car off we got a phone call stating that some parts were broken during the removal and our new total would be an additional $800. The person that did the estimate said he would still honor the estimate since these parts were never discussed that they needed to be remove. I called the shop to make sure that we would not be charged the extra amount and spoke with Tracy who told me that we will have to pay for the parts or they will not do the work on our car. So now they are holding our car hostage until we agree to pay for the parts. Take my advise and NEVER use this company they are very unprofessional and do not stand by their estimate!

The insurance company made us take our car to another body shop in the area. Two days after we…read moredropped it off, they more than doubled their initial estimate. I left D&J a voicemail at 4:30 on a Friday night to get a second opinion. He called me back within 15 minutes and explained all of my options better than the other shop and the car insurance company combined. Then, on Monday, once I had seen the car and taken pictures, he gave me a $100 solution to what the other company wanted $3300 for (and should have seen in the first estimate) and said another piece they claimed needed to be fixed was structurally sound. He offered to work with me to get secondhand parts to fit within my budget if I chose to salvage the car or drop the insurance claim- and I never paid him a dime for his services! I wish I would have taken our car to D&J instead of going through insurance and the other company. They are honest, communicative and truly have the customer's best interests in mind!

I used New Bill's Autobody to perform a Maryland Safety Inspection on my vehicle. Sadly, I was not…read moreimpressed with their service, and this is not due to the fact that my car failed the first round of inspection. It is because I was told and then confirmed that I had EITHER 1,000 miles OR 30 days to fix my car and have it reinspected. However, upon my return to DJ's I was told the complete opposite by the same person. Instead of being within the 1,000 mile OR 30 day limit, one actually needed to be between within 1,000 miles AND within 30 days. As a result, I am now expected to take off more time from work to wait the obligatory two hours to have my car reinspected after I was assured that I did not have to follow both rules in order to be within the grace period after a failed inspection. But what really broke the straw was that the certified mechanic started working on another vehicle and I had to wait until he finished even though I had an appointment for that time. I cannot speak to their handiwork when it comes to repairs, but I can say, based off of my own experience, that New Bill's cannot effectively speak to their clients, and have poor customer service. And in the end they have caused a lot of wasted time and money in the long run.