My mother is having her third stay in 2 years. Other than some some issues with the care transition…read moreoffice (and that team is no longer here) after her stay last year, Ignite has been dependable and comfortable, administering IV antibiotics twice a day, offering onsite dialysis (not many options for that in DFW), and physical & occupational therapy. The nurses and other staff are responsive and caring, and have always been happy to take my calls to check in on her. The facility is also clean and pleasant. I do not understand some of these reviews, but with three stays now (current one in progress) for completely different rehab issues, I feel our experience has been consistent and satisfactory. I'm grateful to have Ignite as an option after my mother's hospital stays when she needs more expert attention than can be provided at home.

My father-in-law was admitted directly from the hospital late on a Friday. He was placed in a room…read morethat wasn't prepared and was far from the nurses' station. He couldn't walk on his own and needed the restroom; after pressing the call button, no one responded for over 10 minutes. I had to go find help, and a nursing assistant eventually came. When I spoke with Barbara, the Patient Experience Manager, she said 10 minutes was standard and that by law they have up to two hours to respond to a call button. That was unbelievable to hear. He was later moved to a room that was actually ready, but he sat there all day with almost no staff interaction--aside from food trays being dropped off and picked up. He is 82 with multiple medical issues, yet his PT didn't start for several days and no one checked on him. Thankfully, my niece visited; he had an accident, and she helped clean him and change his clothes. Otherwise, he was left wearing the same clothes for days because he couldn't change them himself. This facility is advertised as skilled nursing and rehabilitation, but I saw neither. Leaving an 82-year-old alone all day without routine checks is unacceptable. For the most part, staff were rude and acted like he was a burden. If you want rehabilitation, skilled nursing, and a caring, attentive team, look elsewhere.

Really nice and clean facility with a welcoming atmosphere. Everyone was very friendly and greeted…read moreus with smiles. The place smelled nice and felt positive and well cared for. I had a great experience touring here.

I wrote my previous reviews in good faith because I genuinely hoped that the issues would be…read morecorrected and that my father would receive the consistent care and attention he deserves. Unfortunately, I have been disappointed because the center has not consistently followed through on what needs to be done for my father. As a family member, I should not have to repeatedly bring the same concerns to the facility's attention or feel pressured to provide positive feedback in exchange for issues being addressed. My father deserves reliable, attentive, and consistent care not temporary corrections when a family member speaks up. I regret giving the positive review because I now feel that it did not accurately reflect our experience. I sincerely hope CityView takes these concerns seriously and makes the necessary improvements in my father's care.

Great care, wonderful staff. Very caring. Good quality care. Very clean nursing homesread more

I love a good location with amazing gate keepers. Who ever that awesome lady is up front with the…read morebeautiful inviting smile and super helpful, she deserves a raise. The facility is beautiful and all I saw was happiness from all the co workers. My name is Elle, and CHINITA i missed you but left something on your door wall. Ill be back. 5 stars

Husband in for rehab, stayed a month. A few things ok but food is not very good. Food service…read morerarely got things right. Nurses are ok but attention to detail lacking. Hard to know who does what if you need to report something or need something. Communication with Drs, PAs not well organized. Might be better placed.

To Whom it may concern, I was a patient at City View Nursing…read moreand Rehabilitation Center for several weeks. And to be totally honest with you I hated it there, but I soon came to realize that it was not the staff it was just me being an ass and not familiar with City view surroundings. City View has a great rehabilitation service and very professional staff. I was very good taking care of. The nurses and doctors were there every time I needed them. All the staff were great, I would like to Thank a few People who were there for me 24/7 and treated me like I mattered. Thank You so much! Tess Sayon for being there by myside even when you had other things to do. You became my friend and someone i will never forget, Latonya Carr Breyuna Robbinson, Chazz Cross, these people were great and very personal, and they know how to treat you as a human I would also like to thank Jade in the physical therapy department for causing me so much pain, LOL But I believe it worked! So, what can say about Ben Carrillo? This man works harder then anyone I know, he is always looking out for you and your wellbeing and asking if you're ok. all the time. Ben goes above and beyond his normal duty as a nurse. This man will do most anything for one of his City View patients. Thanks to everyone for being so nice, and professional. A big Shout out to Admissions Director Christie Shockey and Taryn Springfield Receptionist For all there help you both keep the wheels turning! Now let's talk about the food they serve. This is a hated subject among the residents, 50 percent of the time, if not 75 percent of the time no one likes or eats the food that is served. I have watched as the residents return their trays and without eating anything but maybe the dessert. Come try it for yourself!!! I was fortunate enough to order out most of the time or I would have lost so much weight and became sick!!! Because I refused along with others not to eat what is being served. I'm not sure who decides what the residence have for their three meals, But I would bet whoever it wouldn't eat the food served here. Whoever you come watch a meal being served and a elderly man or women look at the food and with tears in their eyes try and stomach the food on the tray because there hungry and that's all there is. But as far as the nurses and everyone here there doing a great job with what they have to work with. Thank You for being there for me and the others. How could i forget this amazing woman Tracy AKA HOT SAUCE LADY One morning i ordered Breakfast Burritos and no hot sauce with the order, but Tracy in Physical Therapy came through She had some!!! Ok City View work on the food Quality for the elderly and i will recommend this facility. Word of mouth goes a long way. Now let's talk about this so-called drinking water. The water here for the patience taste bad, well it should because I find out the water for the patience's here is coming from the faucet in a room that is for other things not water for the sick. it was confirmed by a staff member I didn't get their name. The faucet has NO water Filter whatsoever, but I have seen several Water coolers throughout this facility, but I was told that they were for the staff members/employees. You would think at least one cooler per floor would be nice! Don't you think? once again this is not the nurses or the staff members on the floor this go's higher up people!! Let's get this problem fixed Let's do it for the elderly I believed they deserve at least that. The nurses and all the staff members are doing great, it was my pleasure getting to know each and every one of them staff I will honestly miss their company.

The nurses in Memory Care are very caring, compassionate, and knowledgeable. They take great care…read moreof my mother-in-law. The facility is nice and is kept clean and smelling fresh. Meals are good. It would be nice if they had a little more activities for their Memory Care patients, but they do a great job overall.

Do NOT send your loved ones here or they will be neglected. The lack of compassion, empathy, and…read morecompetency is heartbreaking. In particular, many concerns about delays in recognizing medical emergencies and difficulty getting residents transferred to the hospital when needed, along with response times, patient monitoring, and communication. Honestly, the Therapy department is the only thing they have going for them.

My friend has a really nice home with me. Her own room and bathroom. I love here like family and…read morethey won't approve her being here and said she had to go to this place. Bedbugs, drugs, fighting, theft, overall being in a place she could never have the dignity, safety, a love afforded her here in her home. So she's decided to run before living at this horror show of a place. So sad.

I am speechless as 2 how this place has all these 4 and 5 star reviews on Google. I'm just as…read morespeechless as 2 how others complain about how disgusting this place is and how inept the staff is yet this facility is allowed 2 function at all. Wedgewood should b condemned. There's a nurse there that can barely walk and looks like she should b a resident. Other residents look young and fit enough. Y choose 2 live at this gross place?!

This building is filled with exceptional staff and more providers than you can shake a stick at…read more The building is old but the team is making improvements and upgrades daily. They have in-house dialysis and practitioners visiting almost daily. Dentists, optometrist, wound care doctor and cosmetologists come to visit in-house too!

My loved one started in skilled nursing and moved to long-term care. Although most of the staff…read morewas nice, there were several issues that I had to address. In the skilled side the evening staff was not answering the call buzzer and my family member did not get changed or needs not meet. The staff member would say it wasnt there job, I have to call and raise heck for someone to make it their job. Then on long-term side, wound treatment was lacking after a hospital stay, I was informed how wounds should be properly bandaged and Ridgmar was not doing that. Again addressed issue. they always put it off on someone else. My family member catheter bag was fifthly on two occasions went to hospital and they were even disgusted by it. Watch your family member closely, make complaints in writing so you have proof.

I and my family have been very impressed with the level of receptivity and professionalism at…read moreRidgmar Medical Lodge , from the administrative staff to the caregivers, the dietary team to the maintenance team. Everyone is approachable and easy to work with , Whether it's ensuring the cleanliness of the building, meeting with families or just saying 'hi' to residents. best interest of each resident is a top priority here!!

Most well managed retirement community I have experienced. Food quality and choices are excellent…read more New chef doing a great job. Buildings well maintained

Friendly staff, happy residents, many activities and services. The new tower just built is gorgeous…read moreand even features an indoor pool for water aerobics. Always clean, upbeat, and upscale. A pleasure for any resident.

First and foremost the nursing management here at Benbrook Nursing and Rehabilitation Center are…read moreabsolutely amazing. Emily ,Misti and Krystian specifically go above and beyond for their staff and residents. If you need help , they will jump in without any question to help you. & most of you who work in healthcare know how rare that is! Truly a blessing to get to work alongside both of them!

its a rat hole just waiting on residents to die to bring on more victims the smell and the…read morecondition of the residents sickens me the staff does not practice clean heath care, no gloves A/C feels not serviced