I would give her a 0 if I could. Unless you have an antique worth thousands, don't go talk to Ro. She will make you feel like your item is not worth fixing.
We have a plate that was passed down from my grandparents. It was purchased in their home town in Switzerland before they migrated to America. The plate has a painting of a church that my grandfather used to play at when he was a small child. Is the plate worth thousands? No, but it is very special to our family. Does it need a price tag to be special and worthy of repair? Apparently so for this lady to do it.
So yes, the plate got broken, we found her online, and since she was 2 miles for our house she was the first person we went to. The first visit was awkward. We should have walked out then. She made my wife feel as if this plate should just be thrown in the garbage because it was cheap and worthless. But.... she said she could fix it. I was hoping that we could get something better than just a superglue job in my garage.
After the week long evaluation, she explained she could fix it and repair some of the other flaws it had for $150.00!! We should have pulled out at this point.
2 weeks later she emailed that the plate was ready. My wife arranged an appointment and picked it up. The plate was in one piece but we were really disappointed. The flaws she said she could fix were painted with a complete different color than what was there. She told my wife that if we wanted it to match, it would have been MUCH more expensive! It looked like our 7 year old painted it.
Anyway...should have done it myself. Aside from the awful repair job, we couldn't believe how she made us feel that we actually wanted to fix this plate that was not worth anything in the antique world. It was obviously below her standards and she showed it with the quality of her work. read more