DO NOT USE THIS COMPANY! Whatever good reviews you see, were under old ownership. The new owner,…read moreLevi Borsca, is an insurance scammer and should be investigated and arrested as far as I'm concerned. My insurance adjuster is the one who sent them to my house as one of their "preferred providers," but even she made a comment that she "wasn't sure about the new ownership."
There was only one guy/kid who ever came out, Daniel. Daniel was the assessor, the measurer, the packer, mover, the cabinet remover... Yet, I had to explain to him what cork flooring was... he had no idea. He also believed he was qualified to set up containment and remove asbestos in my home, which is strictly to be done by a legitimate abatement company, which ServiceMaster (SM) is not. He was actually caught by the legit company, and Daniel and SM were fired on the spot. But because he had the A/C on while he did this, we have been out of our house going on 8 months now, and in a legal battle to get them to ensure my home is safe before we can move back in. It's been an absolute nightmare!
There have just been so many lies and broken promises made by this company and just straight up shady stuff. Like when I would pay for something, they told me to give them the receipt to submit to insurance, when obviously I could do that myself. They kept insisting that I allow them to do the pack out of my kitchen, even though I told them I preferred doing it myself as I needed to make sure I had access to certain things. Then they told me my things were to be stored in a POD in my driveway, but when they came, (and two days after they said they would), there was no POD. They said they were taking my stuff to a "local storage unit" and that I would be given a code or key to have access. When I questioned them for it, they said "I can't have access to it till everything is done." It's as if they were holding my stuff hostage, trying to get me to agree to let them finish the job... AS IF!! To this day, they cannot produce a storage receipt. It is my sincere belief, that my stuff was in someone's garage or just kept in the truck while they were billing the insurance for "storage unit" fees. Every job that should be done by someone more qualified, they did themselves, but were probably billing insurance as if the qualified people were actually doing it!
Then after the screw up with the asbestos, stupid me did not move the key I had hidden for them, and my neighbors actually witnessed them going into my home, AFTER BEING FIRED, removing drywall (evidence), not bagged or contained, and throwing it into the back of their truck.
When I told Levi that we were hiring a public adjuster to look into his wrongdoing, he produced a report a week later - suspiciously ordered by another company he owns - that could clear him of wrong-doing. No one, not even insurance had even heard of this company before, and insurance is supposed to approve everything first. And apparently, my insurance is standing behind this suspicious report, (which only tested for what could clear SM, not all the other standard elements that would normally be tested for), which I can't understand. So here's another bit of warning... don't use Farmer's insurance either!!