Got the product delivered after over a month. Came in a ruined and all beat up bag, and come to find out, the item was damaged and ripped on the side. uhm yeah, NO. I just want to return everything and end the day. Will probably never think of purchasing anything from here ever again. I can't wait for 2-3 months to get my furniture if ever! read more

I cannot believe that we just bought our entire dining room set here. I always thought the prices here were WAY out of our budget. That being said we came here because we were having a hard time finding the "restoration hardware style" table that I desired and we were thinking we'd come here and buy the table, as they were marked down substantially, and I'd buy the chairs elsewhere. I had been shopping around for tables and chairs for about a month and knew which chairs at other stores would go with this table. As we arrived we were promptly greeted and we went to check out the table I had seen online. Loved it, wanted it. I picked up the price tag on one of the side chairs and was shocked the price was in our price range! I had been looking at some chairs at World Market and the chairs here were only $40 more. Ummm, sold! As for the end chairs, they were less than the ones I was looking at online as well! This is THE time of year to head here and get what you need/want. I cannot wait for my new dining room to arrive!! read more

My husband and I purchased a dining room set after losing our furniture during hurricane Harvey. A large chunk of wood fell off the base of the table less than a year after having the piece in our home. The customer service department made no effort to repair our table. I am incredibly disappointed in the low quality of this furniture especially considering the price. read more

ABOUT THE WESTHEIMER STORE: My step-mom and dad bought all of my son's baby furniture from here (which was incredibly kind of them / it's their first grandbaby). I went into the store with her a few times. The sales associates are always nice but this place can get crowded on the weekends. The show room floor is semi small and mostly girl or neutral rooms (I'm having a boy so maybe i'm bitter that there aren't more boy rooms LOL but I do love neutral). The store is broken into about 13 bedroom set ups & one room with magazines and linens. The rooms range from baby/infant to toddler/big kid & even a few playroom items (mini tables & chairs, tea sets etc). WHAT WE ORDERED: We ordered the Classic Camelback Slipcovered Swivel Glider and matching ottoman in natural linen, the Marcelle Crib and toddler conversion kit in vintage grey, and Antique Steamer Trunk Wide Dresser & Topper set in flax. I will post pictures when my sons room is finished. DELIVERY EXPERIENCE: (with Westheimer store) The glider, toddler conversion kit, and trunk all came quickly and without any problems. The ottoman was back-ordered for about 2 months but came sooner than we expected (we ordered very early so we had time for delays). The crib had a few issues - we originally ordered another crib on a Sunday and called a day or two later during the week to change the crib. RH Baby associates at this store helped handle the exchange easily. Unfortunately, they charged us for the correct crib and accidentally delivered the wrong crib (our original order). I sent it back with the drivers disappointed but realizing it was partially my fault. I called the store and they immensely apologized and in a few weeks we got the correct crib. FURNITURE REVIEW: Obviously my son isn't here yet so I haven't got to use all the furniture but here is my current review: the glider and ottoman are SO comfortable! I sit in it often and I'm really glad we decided on this one because I think it will make nursing & long nights easier. However, this thing is HUGE and we have a very small room (10' x 12'). Either way, I wouldn't trade out this chair because of how incredibly comfortable it is. Also the chair has a stain protector on it that "you could spill red wine on and it would roll off" according to the sales associates. The trunk and topper are beautiful and a great height for my husband and I (I'm 5' 7" and he is 5' 11") so we won't be leaning over too much which is something we faced with a lot of other furniture when looking. The great thing about this trunk is that the top comes off so we plan to keep it for a long time whether in our son's room as a dresser or somewhere else in our home in the future. The crib is super beautiful too, but since this is my first baby I'm not completely versed on functionality of a crib other than sleeping purposes. The bars don't seem to let down when bending over, and the spring doesn't seem to rise or sink to suit the child's age. Overall I'm completely happy with these purchases and can't wait to finish his room. I'm even looking into linens (because if you've never had them from here, they're SO soft). read more

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First of all, let me say the majority of my visits here were horrible. Any time I go in to buy something, which is fairly frequent these past couple of years, the customer service is nonexistent. I'm lucky if a sales rep will even acknowledge me before I hunt one down so I can order something. Keep in mind the store/show room is normally empty of customers. Even then their attitude is condescending, and they are some of the rudest retail workers I have ever met. The ONLY reason I am even considering giving them a 3 star is because my most recent visit this week was a stark contrast to what it normally was. Lisa was amazing and very attentive to me. She didn't write me off and try to pass me to another associate. I didn't have to flag her down and ask for help. Yes, their wifi is horrible so it took longer than expected to order everything, but Lisa did apologize for that, and for once I actually felt like a customer in the store and not a burden. This was also on a busy day during their friends and family event. read more

While I've always appreciated the "design eye" of Restoration Hardware the function and quality is not there. I recently redid a bathroom in unfortunately all RH. Finishes peel on mirror and plumbing fixtures. Two plumbers said, "Oh no, RH is the worst to install and poorly constructed". Deliveries were not accurate and returns impossible. Moreover I had a RH account and did not receive a bill so was 20 days late before payment but they had levied fees that were ridiculous by then. What ensued was years of harassment for interest fees on less than $50. I recently paid $400 to just be rid of them. Caution the materials are poor, the function worse, and service the lowest. I have other RH products which I'm replacing because of not wearing well. Very disappointed - don't be duped. read more

I just left the showroom and was NOT impressed with the service. I was excited to visit a supposedly "fashion forward" classic furniture store. But I was clearly wrong. The woman I spoke with was constantly imposing her likes on me, was not listening, and totally missed my needs.......If you are looking for fresh, new, classic, this is not the place. It felt more like old and boring. read more

The furniture and decorations in RH are beautiful. Exactly my style. It's rustic, worn, nostalgic, and different - all rolled into one. The one knock, the prices are HIGH! (you've been warned). But since I like their style so much, I didn't decrease the stars. read more

I purchased patio furniture and lamps and we love all of the pieces. Customer service from Kim was excellent as well:) Would recommend !

I would just treat this place as a museum and tour/view all their gorgeousness they have in there until you reach the very top and then enjoy their rooftop lounging area!.. read more

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Good stuff,but the sale person is not welcome people!when u walk into the door no person is say anything ! Need improvement read more

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I come here religiously to get inspired by the gallery. I finally made my full bedroom purchase at their year-end big sale. The staff was very helpful and delivery took about a week. At first I was griping about $199 delivery charge; however, when you order enough and bundle together, it isn't bad as they also do assembling and rearrangement for you on site. read more

RH Houston | The Gallery at Highland Village - Furniture Stores Near Me - Houston, Texas

After placing a $10K order with them in March, they still have not sent all the items ordered and now refuse to return my phone calls. One would think that spending so much money they would pay better attention to customer service. Avoid these folks at all cost. read more

Terrible! I ordered a table and the quality has gone downhill quickly. The table top keeps flaking off. I called customer service and was asked to provide photos then was told the item was final sale. My receipt says nothing about it being a final sale item. All they could do was send me a furniture marker that ALMOST matches the table color. The furniture quality does not match the price. read more

The few restoration items that I have are of poor quality. My large leaning mirror arrived broken three times. My dining room chairs are so so. Beautiful goods but won't be shopping there in the near future. read more

I had been wanting a faux fur tree skirt for quite sometime being Christmas season and all so I decided to brave it out to highland village. Went in today on a rainy a Wednesday and was politely greeted at the door. They were sold out online and in stores but that didn't stop the design associate from offering to sell me the one of the ones on display (even though it would take away from their in store display). The associate was really helpful, took it from under a tree and quickly checked me out. Really happy with the speedy purchase and great customer service! Will return again! read more

In the process of decorating my new home so decided to visit. That was the first mistake. In my conquest to find a new chandelier I snapped a few photos but then was approached by a so call employee. She rudely told me photos were not allowed. I thought it was a joke so I proceeded, but she then blocked my iPhone with her hand. I stopped them browsed for a bit. Then decided to leave and never frequent the store again. I understand policies but she could have handled my situation differently by asking if she could assist with my decorating. Guess my modest looks didn't fit. I went on to Z Gallerie and Chic Warehouse the next day to complete my conquest. Baffled! What about customer service. read more

This place is absolute garbage. We have spent thousands of dollars with these morons and continue to be treated disrespectfully by both their in store employees and their call center. I have spent hours on the phone with these scrubs and get no relief from their shoddy delivery services or crooked return policies. This place is the worst retailer I have ever done business with. Dollar General beats the pants off of these nincompoops when it comes to customer service. Utter garbage. I am on an official boycott of RH and I urge others to do the same. read more

It's hard to shop RH (Restoration Hardware). You can't buy from the store, nothing is in stock and there are no cash registers. When you order, the item is either "out of stock", or is shipped giving you a shipping date that NEVER is on time, so forget "dates", like Birthdays, Baby Births, Christmas... etc. Most times, the items are not even shipped until after what was supposed to be the delivery date. Some items arrive and are the wrong size (comforters) or the wrong color. This beautiful company, with wonderful catalogs, doesn't encourage purchases... wonder if their design business is the only thing keeping the lights on? Good Luck trying to get what you want. read more

The worse company to ever buy any product from customer service and delivery aspect. It took them 8 delivery tries to get the correct product to our house. The first time they did not show up. Second they send the wrong color couch. The third they delivered fabric not the couch. Fourth, they arrived 4 hours before delivery time.....at the 8 the delivery attempt we got our couch delivered. If you have nothing else Todo other than chasing them down go a head and order from them. On a good side, great product and very high quality read more

This review is for RH Baby, next door to RH. To all parents, don't be mesmerized by the pretty cribs and gliders. In the end, they are terrible quality and not practical/functional. We have already returned their most popular selling glider--you have to squat to get in and out of the chair because it's so low. Guess what this causes? Your baby to wake up! Yes, so you'll spend hours rocking your baby only to have difficulty getting out of the chair. We also hate the Jameson crib we bought. The crib clearance is much higher than your standard crib. At 5,5" I can't lift my baby over without struggling. To lift our 3 month old that's only 13/14 lbs over the crib panels into the crib has required us to buy an extra mattress to put below the real mattress, an aerobic stepper and a crib skirt to cover the extra mattress. Not sure why they make unpractical furniture. If you go anywhere else, you'll see the dimensions/heights/clearances for non RH Baby cribs are realistic. read more

last year I spent upwards of $ 30,000 on furniture for my townhouse . The turnover of employees is astonishing . I was in the process of buying curtains , waiting for a response , when the employee tells me after I waited 2 weeks that she doesn't work for the company . I feel like a lost puppy going into that store . Carlos was amazing but he is gone now too . I hope they can start becoming a little more personable with their customers esp ones who frequently spend . read more

Bought a $5,000 Lancaster sofa exactly one year ago, squeaks and makes all kinds of racket when anyone sits on it. Sounds like I picked it up on the side of the road. Do not buy furniture from this place. read more

I stopped by there this week. Beautiful store; had good stuff but really pricey! It looks like a museum inside. No one greeted us either. If I can afford the furniture; I would probably buy them. read more

The store has good furniture but man the customer service is arrogant at best. The agents/designers are snooty and talk to customers like the customers are wasting their time. These agents are folks that probably can't even afford to buy furniture from RH. A lady with two kids walks in and wanted to know about some blankets. Obviously not a big order. No smile from the store agent. Said something on her headphone and just plain ignored the poor lady. She eventually had to walk away without any assistance. The saddest part is these employees don't even make eye contact with you. It's not just one or two of them. Many of the store employees have that attitude. Unfortunately, my wife like their design and wants to buy furniture from this store. Hence, I have to get insulted everytime by these store employees, who think they own the world. Buying from them is even worse. Custom orders are by far the worst. I had a big order placed in June. It was supposed to be delived by end of August. I have only received 3 pieces by the middle of September. (3 months after the order was placed). I receive a phone call in September stating 5 of my dining chairs will come in December.(7months after order was placed!!!). I call the 1800 number and all they say is 'I understand' and ' I'm sorry'. I don't think either of those is true. If they truly understand or are sorry, cant they pick up the phone and call the supplier!!! 7 months to make dining chairs, would take less time to grow a tree and make chairs. Restoration hardware has good designs and has good potential; but they can't deliver. Neither customer experience or the actual delivery of product as stated. It's a nice place to window shop but when you actually buy stuff all I can say is 'welcome to the experience of a lifetime'. I hope somebody in management actually reads this and make some changes. I wonder if management is any different from the employees. read more

I shoulda known by the address that this place wouldn't be my cup o' tea.i went looking for a faucet and sconce for my 1920s style bathroom. Redonkulous prices and limited selection. I browsed the (nearly empty) store for 5 minutes and was never greeted by a clerk, which is fine - my feelings aren't too bruised ;) - but contrary to what I'd expect. Better luck and better for the environment to hit up Historic Houston. read more

I just purchased my entire nursery from restoration hardware (crib, furniture, bedding, drapes, rug, glider, paint ect). I had the best customer service ever from Tracy. I hate salespeople and usually do not make eye contact and want them to leave me alone to shop. Tracy was not pushy, annoying, or too "in your face." In fact, she sat with me for a few hours over two days helping me pick every tiny minute detail (white or chalk or cream or petal or whatever confusing color, texture, shade, size, shape, ect ect). She gave just enough help with her professional opinion but did not assume my preferences or force certain styles on me. I learned they don't work on commission which shocked me because Tracy put 110% into customer service just because she is awesome, not to boost her check. RH baby should give her a raise! Our three year old was with us and they not only tolerated his tramping through the store, acting crazy as toddler boys do, but they played with him, gave him paper to color with, let him hide behind things and play. Not one time did I get the "stuck up" fancy place impression you sometimes expect at places like this. I say fancy because the merchandise is levels above baby's r us, pottery barn, land of nod (all of which I painstakingly reviewed and considered). Prices are 50-100% higher than baby's r us but not outrageous or beyond what the quality delivers. This is a much prayed for and hoped for baby after infertility so I wanted the PERFECT nursery and I think RH baby/child made that possible in the most painless way for an indecisive shopper like me. Thank you, Tracy! read more

RH Houston | The Gallery at Highland Village - Crib - Furniture Stores Near Me - Houston, Texas

I will never purchase anything from Restoration Hardware again. Customer service is terrible and the delivery times are absolutely ridiculous. I purchased the Beaumont Mirrored Wide Dresser and 2-Drawer Nightstand (~ $3,000) online for my daughter more than 6 weeks ago and it still hasn't been delivered. Today when I called customer service to inquire as to why the furniture wasn't delivered this past Saturday (as promised), I was informed the piece was now on backorder until June --- six months from the original purchase date! What a nightmare. Do not waste your time or money on this faux furniture company. read more

Nice looking stuff doesn't excuse ridiculous incompetence. I was gonna let this go after speaking with a manager over the phone and giving her my feedback but our issues were just starting. DO NOT buy anything from these guys if you value your sanity or have come to expect a certain level of customer care. Not only did they send us multiple incorrect items, but they THREATENED to double charge us. They sent us BROKEN $300 lamps that they had WELDED! Very crudely at that. They had no problem attempting to pawn off something that blatantly defective as NEW to customers who had spent over $5,000. After 2 months finally our furniture arrived. After many conversations over the phone, repeated demands by RH that we foot the bill for their lack of accountability, we thankfully have nothing more to do with them. A company that tried to sell its customers damaged, crudely WELDED items as new products, blames the customer then threatens and intimidates them is a company that DOES NOT CARE about people. I will never shop for even a candle at RH, and will do my best to discourage anyone crazy enough to consider them. Go to Crate and Barrel. Their customer service agenda is real, inspiring and leaves you feeling valued. RH will make you feel like you were conned by well dressed snake oil salesmen. Shameful read more

This new store is unbelievable. I hadn't been back to RH for years but this new store caught my eye and now I know why it's so packed on the weekends. Three floors full of fantastic furniture and accessories...the top floor features outdoor furniture and could be mistaken for a hotel rooftop lounge. The sales associates are all very helpful. RH has gone high tech with their associates all carrying iPads for all the latest info and ability to check out easily. Definitely worth checking out, I was really impressed. read more

I like restoration hardware but with the new store I am completely overwhelmed and don't know where to begin. Its beautiful but almost just too big for me. read more

I don't understand these negative reviews, like from Larkin and Gretchen. Went in and were approached by one of MANY employees almost immediately, Her name is Kelly Krumrey.. She gave us bottles of water and let us browse until we were ready for her help. Then she was very helpful; told us the different options in each piece of furniture. Explained that all the stuff on the floor was the largest size in depth and length but that there were plenty of other options. Explained that in stock items are shipped within 2 weeks but special fabric orders would be several months. Explained about shipping costs (same price for a sofa as for an entire house of furniture). I saw plenty of employees helping others without being pushy. Oh, and we were encouraged to take photographs as much as we wanted. read more

Went to the westheimer store to clarify some questions about a product I had viewed online. Salesperson "clarified" and I made the purchase. Evidentially, the advice was wrong and I needed to return it after delivery. Restoration Hardware claimed it was an honest mistake -- but really they were just more interested in getting my credit card details rather than providing the right advice. Go across the road to crate & barrel, pottery barn or Ethan Allen. read more

The store, or as they like to call it "gallery" is wonderful - great staff, friendly, lots of things to browse at and like. The sales associates can help you complete an order and have it shipped to you as the store barely sells anything. The cheapest shipping on anything is $20, even for the smallest items and if you order say furniture and lighting, they come from separate locations so expect to pay about $200 for the furniture and on top of that second shipping for the other items, another $20. The letdown is once you make the order and it is HUUUUUGE. Our renovation project was delayed by over a month due to them not delivering items that they showed were in stock at the time. Items came in damaged TWICE after lengthy discussion with customer support and several escalations to managers as the regular customer support just reads off a script and doesn't seem to care much. Expect your items to come scratched, dented...and even just plain broken. All with a high price tag and low quality Made in China merchandise. From what I read RH are "curators", what that means is that they visit Chinese factories and pick items that they'd like to have in their collection. Then supposedly they pick the highest quality but seems that quality control is very lax to almost non-existent. Some of the items came in much worse condition than your typical Ikea order, for a price tag that is 4 times higher! Overall experience was a disaster. After I don't know how many returns and back and forth with customer service, we basically gave up at the end and took some discount on the items as we had to complete our bathroom project and get this behind us. Definitely not the upscale experience that RH tries to sell via its galleries. I've had much better success with Macy's. They managed to deliver a whole bedroom shipment without a scratch, on time, and without a single hiccup. Maybe RH should take some tips from them. read more

If I could give zero star I would! Horrible experience. I am having my second baby and this time around I discovered R&H store. I was inspired by the nursery items but everything is really over priced. In the end I decided to finish my nursery with two lamps from this store. I ordered online and although shipment was fast 4-5 days, I was so disappointed with what I got. First, I was surprised the lamps came in pieces, it was a chandelier style so I had to put several little pieces together. I ordered other similar and cheaper items from pottery barn, amazon and home depot and they came completely assembled. So being this a very expensive store with very expensive shipmen,t I thought at least the lamp should be assembled. But the story doesn't end there, when I was almost done putting the lamp together, I realized it had two little pieces missing, the socket where the bulb goes and the socket ring. I called customer service and they told me they didn't have the pieces because it was a manufacturer problem and they would contact them but it was going to take 3 days for them to have an answer for me, after 3 days they sent me an e- mail and it said it would take another 10 days to receive the missing parts. My baby's due date was a couple of days away, so I went to the gallery on highland village with hopes that I could get the lamp there. They didn't have it, but could order it for me. I explained I had ordered online and what had happened. The manager seemed surprised with what had happened and told me she was going to send a UPS agent the very next day to pick up my items and she would place my order again and would expedite the shipment. She told me this was a isolated situation. Well, the lamps did arrived 2 days later, but guess what? Both with the same pieces missing!!! When I called, I was told what I initially had been told: now, I need to wait basically two more weeks for the missing parts to arrive! Again, this is a so expensive store that you would hope for a great service and products! Well, not the case. The lamps I got were the soho crystal lamps. The mini version for $75 each! And $15 shipment! Will never buy from them again!!!!!!! read more

We moved into our home 6 years ago and chose Restoration Hardware to provide most of the furnishing for several of our rooms totaling 23 pieces total: 10 Dining Room, 6 Living Room, 4 Bedroom, 3 Study. Recently, we started to observe 1) significant warping, including separation of metal from the wood, in several of our pieces from the La Salle Metal Collection 2) seating cushions lack quality, and 3) substantial wear with our wood pieces. In reaching out to their support team to provide details and pictures, their response was "The issues you are experiencing are normal wearing of the items over time. At this time we would not be able to process a return or an exchange." Keep in mind, we acquired these pieces over time, so several of the furnishings are not even a full 6 years old. There's only the two of us in this household, and we both traveled extensively for work (pre-COVID). Additionally, we did not specifically ask for a return/exchange but rather informed them of the situation. Their merchandise and handling of our concerns are not at the quality I expected from Restoration Hardware. The buying and delivery experience went well, but everything since then has been a complete disappointment. I would not recommend Restoration Hardware if you're looking for an establishment that takes pride in their work, material, and customer satisfaction. read more

My husband and I love this place. The customer service is excellent & the products are definitely of a high quality. We have been remodeling our home and travel here to fill it with beautiful furniture and comfy linens. We are always impressed with the decor and new products available. Shipping is very quick so that's another plus. This place is a little on the expensive side but I look at it like this...you get what you pay for!!!! read more

Expensive, good location. But the staff was very MIA, unless you looked like you had money or was truly going to buy something, they barley even said hi to you. read more

Staff is so damn snobby and rude. Was promptly greeted when we entered the store, but walked around for almost an hour and was never assisted by any of the staff. I watched them all talking amongst themselves and they basically rolled their eyes as I passed them. Honey, you sell rugs and towels for a living. You have no reason to be acting like that :p Besides all of that nonsense, the store is nice and they have a lot of great home decor. However, I wouldn't be so sure of the durability of some of the items. read more

While I don't really like writing sub-par reviews, I do have to say that the service at this store is somewhat lacking. The store is set up to be much more of a showroom than a place where you can actually purchase things. My wife and I were on a search for a crib and dresser for our pending new addition and had received a RH Baby & Child catalog in the mail, so thought we would check it out. While the product is beautiful, the stuff is pretty spendy and I am not so sure about the quality. For the price I want " Made in America" and can't verify that is the case. We walked through the store and no one even acknowledged our presence. I actually made eye contact with a sales associate and she looked the other way. That was quite promising. Plus most of the items have to be order online anyway and the company really gets you both coming and going. The prices are high as is the shipping. We ordered a $50.00 quilt from the website and was charged $11.00 for shipping and handling. Of course the items was an online exclusive, so we didn't really have a choice about where to purchase and sometimes they offer free shipping, which make online purchases better, but still that is quite spendy. I also ask the company to stop sending catalogs with orders. We have received 5 orders over the past month for various purchases off the website and each time they come with another copy of the catalog. Lets save some paper people and stop sending out catalogs unless they are requested. Too bad their service is so bad. We really like the style and would consider outfitting our whole house in RH, but not based on store level service. read more