Absolutely amazing service. Kind, patient, definitely helpful. NO one else was willing to even…read morespend time on me. They responded less that 4 hours after my call. Stopped further water damage & recommended plumber, who was more qualified, than anyone I met before, in this field. I would recommend these people 100%.

I came home from vacation to find my fish tank had leaked all120 gals of salt water on my hardwood…read morefloors , my fish and Coral where all dead and the house smelled bad . Called Property restoration and Cody sent his team over with in an hour with dehumidifiers and air scrubbers and these mats that suck the water out of the hard woods , and then continued to work with my insurance company .

We had an issue with our kitchen sink not draining properly due to a blockage and roto rooter was…read moreable to take care of the issue at an affordable price. The staff who came out to assist were very professional and did a good job explaining.

Said they could do a job and then two weeks later after scheduled said they could no longer do it…read more I called two days ago to confirm and the appointment was confirmed. Waste of my time.

Marty and team provide detailed cleaning services for our office and superior carpet cleaning…read more Their staff can be trusted and are highly efficient. Their services allow me to focus on my clients and save me time! Thanks!

The CleanTec crew did a great job cleaning up after water and mold damage in our home. They took…read moretheir time making sure the job was done right, and we are very satisfied with the services performed by this local company.

Bill and his team were great! Appreciated all their hard work on my clean out project. I can't…read morethank them enough. Would highly recommend them.

From the owner: SERVPRO is the top choice for cleanup and restoration in SW Onondaga County and surrounding areas…read more We offer comprehensive residential and commercial services, specializing in storm, fire and water damage restoration services, mold remediation, pathogen and biohazard cleaning, and more. Available 24/7, our team manages everything from damage assessment to full reconstruction. With over 2,260 franchises nationwide, SERVPRO handles both small residential jobs and large commercial projects. Our trained professionals work to minimize disruptions, assisting with insurance claims and disaster recovery to help you quickly return to normal.

I called them in a panic with a flooding situation after normal business hours. They got back to…read moreme very promptly and helped with my clean up right away. They went out of their way to help me out. Going above and beyond their normal customer service. I would recommend them to all.

From the owner: We offer a wide range of disaster restoration services including water damage, fire damage, mold…read moreremediation and biohazard cleanup

Long story short,…read more Last year in October (2022), we had water damage in our bathroom from a corroded pipe. The leak not only damaged our bathroom but caused our ceiling on the first floor to collapse which destroyed our family room. We called our insurance (Madison Mutual) and Falso Plumbing immediately. Falso, couldn't figure out where the leak was coming from so we called up Mr. Rooter of North Syracuse. Once Mr. Rooter fixed the issue, they recommended calling Servpro. Servpro worked with our insurance to resolve the situation in two phases. Phase one was Mitigation and Phase two was Reconstruction. After mitigation was over, Matthew Woiler from ServPro stepped in to guide us through the reconstruction process. He kept us updated, informed and kept our best interest in mind when searching for materials. Matt made numerous trips to Home Depot, Lowe's for us and even made changes to products we didn't like. Once the materials, supplies were finalized we were introduced to Draper's Roofing and Remodeling. These guys had a positive attitude everyday and were professional in their workmanship. They'll take a lot of time, but will work with care, precision and accuracy. They're honest in their pricing if there's any work done out of pocket. This is the best company in town for all your household repairs! My family and I have never been more impressed and happy with our service. Thank you Rodney, Phil, Robert and the entire team at Draper's Roofing and Remodeling for a job well done. Thank you Matthew at Servpro for helping and guiding us step by step through the entire process! It was a long and time consuming journey but it was well worth the wait! -Thank you again, from the Hasan Zakariyya Family

Lacey and her crew from ServPro were absolutely amazing in helping us through a challenging…read moresituation. Our rather large home was subject to extreme mold infestation two years ago, requiring total gutting and rebuilding of the interior. All of our possessions were improperly stored by a previous (and incompetent) mitigation company. When it came time to deal with our possessions ServPro quickly jumped into action, dealt directly with our home insurance without any hiccups, and in LESS THAN A WEEK had all possessions back in our home. Every item was inspected, cleaned, and photo documented. Many items were unsalvageable and the team's assistance in providing documentation of damage was invaluable in our being able to file the appropriate claims with our insurance company. But that's only half of the story. The lengthy home rebuild process was extremely stressful and EVERYONE on the ServPro team was a godsend in helping us maintain our sanity through their kind, personable and empathic support and assurance. We will be forever grateful to them for making a trying time a lot easier to deal with. Thank you again guys.

I have had a large puddle on my basement floor whenever it rained hard or when the snow melted. For…read moreyears I was placing multiple towels down to soak up the water. There were also some mold spots on the walls. I called WBS and a man came out in a couple days and defined what needed to be done to fix the problem. He sent an estimate the next morning clearly stating what needed to be done and I thought the price was reasonable for the amount of work needed. From there everything went like clockwork . Elana in the office was super and got everything scheduled . The workmen showed up on time ,as scheduled. Covered all the walkway areas they used to go back and forth. They were knowledgeable and completed the job as outlined in the estimate. Very courteous and polite. Wet Basement Solutions was a delight to work with and I would highly recommend them for anyone's wet basement or mold issues.

Our basement looks so much better. The guys did an awesome job. I will recommend this company to…read moreanyone who needs black mold taken care of! Thanks again!

Fire restoration is a joke and the tag line like it never happened also a joke ! My house has been…read morethrough a fire on 2/22/22 and they came in to restore the house they wiped down the walls and charged $22,000 dollars they did not fix anything or paint anything to restore the house !BEWARE they SCAM your insurance company

From the owner: SERVPRO of East Onondaga County is the top choice for cleanup and restoration. We offer…read morecomprehensive residential and commercial services, specializing in storm, fire, and water damage restoration services, mold remediation, pathogen and biohazard cleaning, and more. Available 24/7, our team manages everything from damage assessment to full reconstruction. With over 2,260 franchises nationwide, SERVPRO handles both small residential jobs and large commercial projects. Our trained professionals work to minimize disruptions, assisting with insurance claims and disaster recovery to help you quickly return to normal.

Their work is par and that's being kind. Do not pay them until the job is complete, otherwise they…read morewill take THEIR time and work around THEIR schedules as they feel fit. They make up excuses, don't hold themselves accountable. There are far more people around the area that can do just as good of a job at the right price. If you're looking for attentive customer service and a job to be completed on actual schedule, look elsewhere.

They came to do clean up after a small bedroom fire they destroyed my house they were caught going…read moreinto parts of the house on another floor dragging the fire dirt through the whole house .everything is on camera. Jon lies saying the workers were supervised but they never were they sat in the truck for hours smoking and charged for those hours working all on camera. They were told by the insurance adjuster to wipe all hard surfaces they smashed the furniture then refused to pay. They are very unprofessional. They had me sign a direct payment form from insurance now they are charging me. They are claiming they cleaned they did no cleaning at all the place is worse than when they started . Beware