STAY WAY! IN FACT, RUN! HORRIBLE. My worst experience in over 2,000 different restaurants in 96 different countries. Despite the pleasant appearance at first glance, the consistently overcooked, over salted, poor service and unprofessional, confrontational, customer is never correct attitude makes Nazareth the winner of my 2014 worse or the worst restaurants in Puerto Rico.
The 4oz dry Salmon, 5oz over-well crispy Churrasco steak and salty hard Curry chicken (although the curry based sauce had a nice spice mixture, less half the salt) are consistently inedible unless you like super overcooked fish and meat. The only dish not overcook is the lamb which they most likely buy pre-cooked and seasoned as you would buy in Costco.
What makes Nazareth and our experience the worst in reviewing thousands of restaurants world-wide is the complete extreme lack of customer satisfaction, customer service and the combative, in denial unprofessional communication from this family run business from the manager (son), owner (mother) and co-owner "cook" (father). Our food was ordered from an under trained, overly lost waiter unable to manage one table let alone the entire restaurant. The food arrived, as consistent, way over cooked. The steak was, beyond well done crispy dark. The curry chicken was dry and super salty as was the salmon in a previous occasion. We at first politely requested the waiter to return the food to the kitchen for an edible version as requested. He refused and escalated our request to the owners while dishonestly claiming the meat temperature was never requested.
The management and owners came to our table, to include even the co-owner "cook" to claim that we never specified how we wanted our meat cooked and literally said, and I quote "if you don't like how the food is cooked, then pay now, get out and do not come back....we do not need any more customers" As we attempted to explore solution options, the owners went on to unprofessionally and loudly proclaim that any change would require us paying for additional meals. In other words, the Customer must pay for the errors of the waiter and cook because ("no puedo recuperar nuestro costo") they could not recuperate their cost.
What do we learn day one in any business school, MBA program or corporate job: Our customers are priority number 1. Any successful, enduring business must have a clear strategy, defined, measurable and attainable goals with a clear priority towards a quality product and excellent customer oriented service. Those businesses, especially restaurants, who consistently do not value and fail their customers are eventually doomed to a fate of failure.
In summary, Nazareth's fate is eventual failure for their lack of understanding of these basic principals and consistently poor execution. read more
