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    Restaurant Moosmatt

    4.7 (3 reviews)

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    8 years ago

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    ibis Luzern Kriens

    ibis Luzern Kriens

    2.3(3 reviews)
    1.8 km
    $$$$

    Had a great stay here for my one night in Lucerne. It's located a bit outside of the action but we…read morefound it easy to access via the #14 bus. It's clean, comfortable, and there's fast (free) wifi. I think the best part was the helpful and friendly staff. They were even kind enough to print my train tickets out for me!

    This hotel has a really really bad service and I recommend not to stay here even though they have…read morediscounts or anything similar. On the service front: The check in person (a young lady with long hair) was very very rude. I ordered a family room for 4 persons, and she insisted that I have a family room for 2 persons in the system and I cannot have an extra person in the family room even though the room has beds for 3 people. She insisted that I have to book a new family room with a higher price. I was being nice and I agreed to booking another family room since I was tired and I didn't want to argue further. I got the key and got into the room -- both of them were regular rooms! Not even family room! I went back down to complain but she told me fiercely that we only had 4 people and she thought that we don't need 2 family rooms. The rooms I paid for were for family rooms and even if she wanted to give us regular rooms she should have asked first and not charge me 2 family rooms. She didn't even say sorry at all and she kept giving me and my sister a hostile look throughout the whole process. Her service is super bad I will never ever come back to this hotel again!

    Restaurant Moosmatt - hotelstravel - Updated May 2026

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