Great company. Has done wood flooring, vinyl flooring, and tile work for us. Timely and affordable!read more

We're in Austin and All Floors worked with our contractor to replace our floors. Our old floors…read morewere crap. All Floors gave us such better quality flooring for the price our insurance company gave us. The installation was impeccable. My husband is an engineer and our house was built thirty years ago but the lines are perfectly straight. And the crews were courteous. --good value --impeccable workmanship --courteous crews 10/10 recommend.

Buyer beware -- loyalty clearly does not guarantee accountability. We are beyond disappointed with…read morethis company. As three-time repeat customers, we trusted them based on our previous experiences and never expected this level of poor workmanship, excuses, and complete lack of customer service. From the beginning, this project was filled with delays and mismanagement. We dealt with weeks of pushed-back timelines and excuse after excuse -- flooring that was "forgotten" and never ordered, workers being unavailable, and even our scheduled installation date apparently being forgotten. The lack of organization and communication was shocking. But the delays were nothing compared to the quality of the work. The stair tread replacement was absolutely unacceptable. The treads were uneven, the corners were poorly finished and not properly mitered, and the overall craftsmanship was nowhere near what anyone should expect from a professional flooring company. They also were extremely rough with the removal of the exisiting floor and damaged numerous baseboards, door frames, and walls. Our biggest mistake was trusting their word and paying in full after being promised they would make things right. Once they had our money, the urgency disappeared. Instead of ordering the correct wood to match the flooring, they attempted to piece together mismatched boards and pass that off as an acceptable solution. When we refused to accept a patchwork repair, we were told the owner would personally look into other options. That was the last we heard from them. No follow-up. No solution. No accountability. We finally hired another company to tear out their work and start over. What they found was unbelievable -- pieces of CARDBOARD had been shoved and glued underneath the stairs as part of the installation. Cardboard. Under professionally installed stair treads. Our new contractor was able to install level, properly finished treads on the exact same existing structure, but only after spending hours scraping away the excessive adhesive, rubber, and cardboard left behind. After being loyal customers and trusting this company with multiple projects, this experience was incredibly frustrating. The most disappointing part was not just the poor workmanship -- mistakes happen. It was the unwillingness to take responsibility, communicate, or stand behind their own work. Please learn from our mistake: do not pay in full until every detail is completed and inspected. A company's true character is not shown when everything goes right -- it is shown by how they respond when something goes wrong.

Great folks to work with! Moe was very attentive and flexible. I've used them before and will…read morecontinue to use them. Great experience.

My compliant involves the tile installed in my home on 06Jun20. I have a cracked tile (1), when a…read morelaser art picture in a cheap frame with a glass cover, fell off the wall, about 5 feet (see pictures.) The tile is Ambiance 12x24 and appears to be a defective tile. It does not have the durability of porcelain tile. It is fragile and could break if someone dropped a mug or glass while standing up. I emailed Lone Star Flooring on 12Jul20 to replace the broken tile (1). Lone Star Flooring requires $125.00 for the labor alone.

This company is the same as Pacific Edge flooring. Jon Rau is the owner. Incredibly…read moredissappointed. Did our floors in Austin Texas in October/November 2023 for $4300. He never sealed it and the scratches were so visible. I wrote to him many times. He wanted to come and charge me more to do a different process (sand down). I asked him to at least to partially give a refund so I can get someone else to come and reseal. He never responded. I ended up resealing it myself but there were areas that he had put some chemicals on and the seal interacted with and looked cloudy. I texted him and he said he will come today. He wrote to me yesterday and wanted to charge me $400. I asked him if we could talk on the phone. Never responded. Never showed up today. DO NOT HIRE HIM. Not much honesty there.

Incredibly disappointed. We were referred to Pacific Edge from a contractor we've worked with in…read morethe past (and respect a lot). I texted Jon and he responded right away, and set up a time to come see the house soon after. So first impressions were great and it seemed they would live up to the expectations set by our contractor. Then we didn't hear anything - which was understandable, because it was right before the 4th of July holiday and we figured maybe Jon was out of town. So we contacted him again and found out he was out of town but he said he would have our estimate to us the Tuesday after the 4th of July. That Tuesday came and went with no word. So we contacted him again the following week. Crickets. Finally we made one last try and still no response. I understand that things happen (personal life stuff, business gets too busy, etc.) but I don't think it's too much to ask of a business to contact you and let you know that something's come up, and discuss options (letting you know they can't accommodate your request for services at that time, and seeing if you're willing to wait or whatnot.) But silence is not an acceptable business practice - we delayed our flooring because we wanted to work with someone our contractor highly recommended, so the non-responsiveness has set our project back. We finally went to another local flooring company and they came out to measure and provided a written estimate within a week. We just signed the contract with them and are looking forward to our new floors in the next week. Oh, and we let our contractor who referred us to this place about the communication issue. I'm not sure that he will be referring others now, since it reflects badly on him when a recommendation he makes doesn't pan out. Ours isn't a large job, but it's about 6K. Moral of the story: poor communication costs businesses money and reputation with referral sources.

Have known Nick for years and I will tell you that we've done remodels for many years and have used…read moremany other contractors, from most professional to handyman. Nick's work is among the most top notch. We recently hired Nick to replace our front door and let me tell you I couldn't be happier. We replaced a wood door with a beautiful iron and glass door. The iron door was much heavier, requiring 3 men to lift it, and the project required trim, stucco and paint work. Nick's team completed the work within my timeline and we couldn't be happier with the way the new door looks. The door looks like it's always been there. Very pleased!!

No callback. Why respond to a Yelp inquiry asking for me to contact you and then not respond?read more

KDA Pros: VERY…read morecommunicating VERY prompt VERY accommodating VERY accurate with description VERY reasonable pricing CONS None KDA was great when it came to doing our floors, they were very helpful and accommodating in meeting my schedule. If you decide to get them to do your floors, great, take into account that they can not speed up the process of the stain, meaning they can't help drying times OR how the concrete will take the stain. Trust in their words I was going to be very disappointed if the color I saw that morning was the color my floors were going to stay but I trusted in them and BETTER than I imagined. Even when there was a blemish they did not post blame only solutions and are getting it fixed. Will use them again when I do the rest of the house. I could go on and on but honestly that is the steak and i left out the sizzle. I will say again understand all concrete will react different to the stain even if the same room. THATS THE POINT. If you want stain ask for a sample and if possible get a test spot done in at least 3 places to get an idea. I only edit this because since getting the floors done others have told me horror stories about how the color did not match or the slab did this or that. In others words they considered it like a paint and not a chemical reaction. Only thing i can compare it to are the tattoo shows when they take into account the skin color, scaring etc. The artist will do what is asked but cant help how the skin will react. Ariba con los Tigres!

We had the team rip out our kitchen and replace the cabinets and countertops, plus redo the tile…read morefloors and add a tile backsplash. They did a great job and were very professional. The owner, Mark, is a good guy who enjoys his job and has lots of good ideas. He worked closely with us, checked in frequently, and was always willing to help. We did have some issues along the way, but Mark always made it right. His team was friendly and helpful too, they were all guys that worked well together. We had an excellent Project Manager and Carpenter. I think the best thing I can say is that they wanted to help me after they had my money, not just before! I will work with them again.

Jorge painted 2 of our bathroom counter tops and they look fantastic! Far less expensive than…read moreentirely replacing the counter tops, and they look beautiful. He was very careful protecting the faucets and mirrors. I couldn't have asked for a nicer looking update.

Requested for an estimate on bathroom remodel. The owner, Al Heatchcock showed up and took…read moremeasurements. He fell while doing this and is requesting claims for his injury. Asked him why he doesn't go through his insurance. He replied that HE DOES NOT HAVE INSURANCE. Lesson 1. DO NOT LET A CONTRACTOR THROUGH YOUR FRONT DOOR IF THEY ARENT INSURED. Spent way too much of my time trying to get this straightened out. Hours.

Al Heathcock has been an absolute pleasure to work with. We employed Century Builders for an…read moreextensive whole-house interior remodel, which involved removing some walls and reconfiguring the layout of the bathrooms and kitchen, in addition to the usual new cabinets, countertops, and fixtures. In fact, both bathrooms and the kitchen were stripped down to the studs. We even had him repair some extensive plumbing issues that required digging up concrete in both bathrooms. They also added a skylight, canned lights throughout the house, resurfaced our fireplace, replaced all the flooring with hardwood and tile, added a linen closet, crown molding, replaced doors, blew in insulation, repaired texture on walls, and other items too lengthy to list here. Because of the scope of the project and the fact that we had to move our family and animals out during the remodel, we were pretty nervous about hiring an unknown contractor just based on reviews. We interviewed several other contractors and even though they also had good reviews, we didn't feel completely at ease with them. Ultimately, after meeting with Al a second time, we really felt that he exhibited professionalism, honesty, and a sincere desire to listen to us, so we decided to turn the full project over to him. We are certainly glad we followed this impression. The house is beautiful, and we were continually impressed with Al's workmanship and willingness to point out to us items he had caught that needed attention. Overall, we stuck fairly closely to the allowances in our bid, but we did end up adding a few additional items, which raised the cost somewhat. There were times when digging up the concrete or removing a wall would reveal more problems to be fixed. We felt that we were charged fairly for these additional costs, and Al was very good at anticipating extra cost that might appear and warning us beforehand if possible. Remodeling is by nature a stressful process, but our contractor, thankfully, was a solution to our stress and not the cause. Even though we tried to visit the house daily, it was good to be able to trust that the work would be done well, and that if any problems were noticed, that Al would make sure they were taken care of quickly. My husband works in the construction industry and has considerable experience with many aspects of construction, and he came to trust and respect Al and his workers. We both highly recommend Century Builders and we will continue to do so when friends or family need a contractor.