Excellent in every way! It is always clean and festive, we love Christmas and that's what this…read moreplace is all about.

Day 2- breakfast staff was much more friendly. They seemed to be much more inviting and helpful…read morein their service. This we appreciated. I'm not sure where we've gone wrong. This place was the place to stay. Staff was once super friendly and seemed to care.. not any more. Day one breakfast, the hostess was so friendly and greeted everyone. The lady cleaning the dining area too was very friendly. But the serving staff in the breakfast area treated us as if we annoyed them for being there. The hotel is clean and beautiful. Our housekeeping staff member was so very friendly as well. Now the gentleman at the front desk with the short beard.. he needs hospitality lessons. We come back because it is clean and our children enjoy it here, but it's become harder to return.

The people who work there are so nice I made a mess up and there help me with a smile worker: Jasonread more

Electronic let card would not work at all during stay…read more Breakfast is average. Pools are good. Stayed Sunday - Saturday, housekeepers only came one time. Had to ask for towels every other day which was challenging bc the staff acted as if they didn't speak English. Took the trash to lobby as the can in room was small and no housekeepers and for it. The beds are 4/10. Room was cleaned about 0/10. Stains on items. Dust. Hair. Won't stay here again when there are so many options.

Wonderful upscale resort nestled in the Great Smokey Mountains. The amenities are superb and the…read morefood at their restaurant is delicious! The hotel is GORGEOUS and styled so well. Upon our arrival we were greeted by friendly staff that helped us check in and arranged to have our baggage taken up to our room. They do offer valet parking and complementary self parking. They have an indoor pool, outdoor pool, fire pits, arcade, gym, spa, and even complementary s'mores in the evening. The service and staff were all wonderful! You get free preferred parking at Dollywood and timesavers for everyone in your party. 5/5 Star experience - we will 100% stay here next time we are in the area.

Earlier this year, my friend and I stayed at Dollywood's DreamMore Resort in Pigeon Forge and I'll…read moresum up my experience - short and sweet: genuine southern hospitality. The resort is in the mountains, a few minutes from Dollywood. It's clean and rustic but elegant - think Dolly Parton's style and touch. It's family oriented so it's cozy, not really flashy. I bet during the holidays (now) placed is decked out. Kudos to the staff. From checking in, to dining all the way the family activities (smores), everyone was friendly, helpful and genuinely warm making people feel welcome. Service wasn't feigned or scripted - it was real and even when it was busy, the staff took care of business. Room was comfortable and clean. Not extravagant - think Southern charm. Bathroom wasn't cramped, water pressure good and temperature nice and hot. Quiet (we had a corner room) and we couldn't hear anything. Not even when neighbors opening or closing their door. Even had a workspace if you were working while you were supposed to be on vacation. Amenities included shuttle to and from the park. Pool and Spa (didn't partake). Went to the bar/restaurant - see other review and an on site convenience store. Free parking. I'm sure there are more but that's just all that comes to mind because we were for the park. That's also in another review. Anyway - to sum it up, it's not quite a luxury resort - but a place that offers heartfelt comfort wrapped in Southern Hospitality. If you know Dolly's story, it kinda captures her spirit - warm, sincere and touches of joy. It's a definite "yes" if I needed to pick a place to stay when back in that area, even if I weren't going to the park.

Head to Gatlinburg and stay at the Margaritaville Resort…read more This hotel has seen better days. We had a basic room with two queens overlooking the creek. The bathroom had a vent with tons of rust, the paint was chipped all over the walls. Beat up and scuffed furniture. The patios were sad and depressing. The patio door was broken and did not lock. The view is "sad creek with creepy parking lot." The hotel also gives a complimentary margarita coupon to guests. We do not drink alcohol. When I went to the bar I asked the manager if we could trade it in for a non-alcoholic margarita or NA beer and they said no, only alcoholic margaritas. How ridiculous! Not even a freaking mocktail margarita! After staying at the Gatlinburg resort property this was a huge let down. We have since learned they are two different franchise owners. Suffice to say, we were going to stay two nights. We paid for two and after one night we left and booked a room at the Gatlinburg location instead. That's how bad it was.

Great location on the island surrounded by shops, restaurants, and other activities. It's also a…read more12-20 minute drive to Dollywood and 20 minutes or so to activities in Gatlinburg. Staff was super friendly and helpful. Every interaction was genuinely friendly, fun, and welcoming. The rooms are a good size with an indoor fireplace that adds a nice touch and large bathrooms. They have outdoor balconies overlooking the shopping area or river - which was great for seeing nature (geese, beavers, herons). Facilities are nice with a good sized gym and large rooftop pool and hot tub overlooking the Ferris wheel. The roof has plenty of lounge chairs and the chill bar with great staff that will bring your orders (food included) to your chair. The hotel is pet-friendly and has an indoor fireplace-house restaurant and bar (Fins) with an outdoor patio. It also has an onsite Starbucks. While pricey, the amenities, room size, great staff, and location made it worth it! We've already started talking about our next visit!

Viloyat in the Fox Den Restaurant was an amazing server! Very knowledgeable! I am not sure why they…read moredo not promote their restaurant, because their pizza and burgers are the best ever!

First off, my husbands mistake but this was a time share weekend so the hotel was basically free…read morebut it makes me wonder if time share rooms are typically awful or this was just our luck. Got there around 10:00 and the room was ready. Great! Got to room and it was pretty small and filthy (table had crumbs/sticky, not vacuumed etc). Went back to the front desk and she offered to switch to same room for no charge or upgrade to a slightly bigger room for $20/night. We opted for that option since as a family of four, more space is worth the cost for us. We got to that room and again, not the cleanest and there was pubic hairs on the bathroom floor which basically sealed the deal mentally nothing good would happen. Because this was a timeshare offer we called them and finally after we left and had lunch they just put us in another room. They did refund the $60 and gave us three breakfast vouchers for each day but even this room was not clean to what "Hilton" standards should be even though the manager walked through the room personally. In the end, this made it very easy to say no to the timeshare presentation as their excuse was Hilton bought the property just a year ago so they aren't all up to standard yet. The lobby was beautiful, the pool area looked nice but my kids said the water was freezing. I would never pay for the $17 dollar breakfast as it's basically the same free stuff you get at every other hot continental breakfast. Basically, you couldn't pay me to stay here again.

We booked The Inn on the River because the website showed a charming, cozy inn right along the…read moreriver. It definitely delivers on the cozy atmosphere and river views -- and yes, there are plenty of geese to remind you you're by the water! Check-in was seamless, and the front desk staff were friendly and welcoming. They have a nice 24/7 drink bar with instant coffee and tea, plus another bar with juice and tea options during breakfast and again in the evenings (7-10). Small touches like that were a nice surprise. As for the room, it was a good size and overall comfortable. The beds were great, though I did notice housekeeping service declined a bit as the week went on. Towels varied in softness, and the complimentary toiletries were below average -- I'd recommend bringing your own. For a listed 3-star hotel, I'd rate it closer to 2.5 stars. The property is clean and cozy, but for the price point, it could use a few tune-ups. That said, I'd stay here again, especially if you're traveling with family or kids. The pool and hot tub area are nice, and the continental breakfast was fairly decent. Tip: If you're staying on the first floor near rooms 110-120, you might want to request a different area unless you're an early riser -- hallway noise can be noticeable from people coming and going in the morning.

The Inn is on the river, but we had a view of the parking lot. Overall I have stayed in better…read moreand in worse so that is the Okay score. Checking in and anytime I taked to the staff they weren't friendly but responded to the questions. The room was okay again and the same with bed. They have a "hot" breakfast but the food is meh, but you can eat on a patio next to river and watch the geese and ducks.

Wowowowow, where do I start?!…read more Pigeon Forge is a mountainous Vegas-like touristy town. There are tons of hotels, some are great and others...not so much. Those great hotels are often going to cost a pretty penny while those more affordable ones are going to be a bit rough around the edges. So where can you stay in Pigeon Forge that isn't going to hurt the bank account while giving you a relaxing stay? Well look no further...Twin Mountain Inn & Suites is excellent AND affordable! I'm a Hotels member and when I saw Twin Mountain Inn and Suites' 5 star reviews, I was curious, especially because at the time, the rates were about $97/night AND pets are only $20/night. Not only that, the room had a river view with a balcony, fireplace, and free parking. Now, I've kept this hotel on the backburner on my account. Last time we visited Pigeon Forge, we stayed at Drury and spent so much more on a "Mountain View" that overlooked the parking structure. So, this time, I decided to go with my instinct and book with Twin Mountain. Boy, am I glad we did!! We stayed on the third floor. Don't let the cover of a book fool you. The parking is easy but can get full pretty quickly, true. However, the room was probably on of the cleanest hotel rooms we've ever stayed in. The beds were comfortable. The shower was hot and had good water pressure (albeit, no conditioner or body wash-just a small packaged bar of soap. There were two small bottles of shampoo). There's a microwave and mini fridge in the room. I also liked that there were two sinks, one in the bathroom and one just outside of it (vanity). This was convenient for two people. The AC/heater was powerful, too. The fireplace is timed and creates a cozy atmosphere. The balcony overlooking the river was peaceful and there were two plastic chairs and a little table out there to sit and enjoy the view of ducks and geese. Twin Mountain Inn and Suites is close to the strip but away from the flashing lights and noise. It's a great location! Breakfast is included and had biscuits and gravy, eggs, yogurt, sausage, fruit, cereal, and one waffle maker. There's fresh coffee and a juice machine, too. It was a tight squeeze as it was very busy for 7:30am so I decided to get one biscuit and gravy, two sausages, and a yogurt to take back to the room, which were all very good. There's a drink vending machine outside of the lobby and one near the parking lot. The elevator was convenient and they also had luggage trolleys, too. This was an outstanding stay for one night and I wish it had been longer. I highly highly HIGHLY recommend staying with Twin Mountain Inn & Suites for your next stay in Pigeon Forge.

Me and my husband had an amazing anniversary trip here, everything is as pictured and the balcony's…read morewas amazing to have after a long night out exploring.

We used to stay here before switching to another hotel closer to the attractions we come for, but…read morethis trip we were coming in late and booked on the way. It was super reasonable for one night to bed down before moving on to our other destinations. This hotel is clean, has enough room, and is all you could want in a place to stay. It's located up above the island area and is near the baseball thing. I don't know what it's called but you'll hear your fair share of walk up songs bright and early if you stay on the backside of the hotel. The beds were very comfortable in my opinion. I have an achy hip and leg most days and even my own bed kills me. This bed had me sleeping like a baby, even with my four year old beside me. We arrived at almost 11pm and the staff was nice and welcoming and there was tea and coffee available in the lobby. They do provide a breakfast in the lobby in the morning and have games and seating areas for families. Would definitely recommend staying here!

I am not sure why there are so many negative reviews for this hotel…read more The hotel is pristine. Staff were very accommodating, They checked in with us daily. I am a gold member, so I got all the usual perks, including drinks, snacks, and regular check-in to see if anything was needed. They brought me extra blankets, extra hangers, extra toilet paper... fast and friendly wouth each request The housekeepers were fantastic. The check-in and checkout were easy. They have a beautifully kept inside pool and a shared pool outside. The kids were loving this place. They have a beautiful observation deck upstairs. True by Hilton is known for being a no-frills less expensive Hilton experience, but our room had a small refrigerator and it was well outfitted . My only complaint.. .zero dressers for storage space. Which made it a little messy, but did not stop staff from picking up after and somehow they made it look fine. Our room was clean and comfortable. AC was pumping and the lobby was clean. Breakfast was and they had a lot of things to do.