Three and a half stars. Read on for the PROS and CONS…read more..
We picked this hotel as it was lesser priced than many in downtown M'polis and included a buffet breakfast. We stayed 6 nights.
PROS:
For the price, it offers all the basics, a clean, compact modern minimalist room, hard floors, mini fridge, iron and ironing board, large flat screen TV, several charging ports (USB and plug), several lamps, full length mirror, shampoo, conditioner and lotion wall dispensers, good shower, comfy bed, hair dryer, alarm clock.
Convenient location -- walking distance to the Metro, visitor center, restaurants, skywalks, shops, cafes, riverfront, Mill City Museum, etc.
Luggage drop off -- the first day we arrived mid-morning before our room was ready and they allowed us to drop our luggage off.
Access to the skywalks from the hotel stairwell.
Friendly staff. I thought the staff were very good, especially George in the breakfast area. He might talk your ear off a bit, but he offered some useful tourist info and made the experience more warm and inviting. The front desk staff were always cordial and willing to help.
Breakfast buffet is your usual selection of hotel chain offerings, which included a nice vat of plain oatmeal with toppings. Also offered, dry cereals, flavored yogurts, boiled eggs, waffles, hot items like eggs, omelets, etc., tea, coffee, juice, fruits including bananas and oranges, breads, muffins. The breakfast seating area is very spacious, allowing you to stay spaced out from others if you desire. The breakfast at this Tru hotel was better than the one at Tru Mall of America.
Generally quiet except for loud hissing HVAC system and door slamming by other patrons.
Coffee and tea offered in the lobby, although caffeine free tea options were limited.
As Hilton Honor members, we were given snacks and water on arrival. Always a welcome touch.
Use the nearby Nicollet Mall or Government Plaza Metro train stops. The Metro and station are slightly sketchy. There's also a bus stop and mail box outside the hotel.
CONS:
The room was cold and we couldn't seem to alter the room temperature. The front desk leant us a space heater for the remainder of our stay, which helped. (Obviously we weren't the first to complain of a cold room!) The HVAC system in the room is on constantly and had a loud hissing noise.
Housekeeping service is every-other day.
Expensive parking. We didn't have a car, but the sign outside said overnight valet was $47 a night, plus tax. Oversized/XL vehicles $57, plus tax. What a rip off!
One set of towels. Sometimes when you're traveling, you like to shower twice a day and want an extra dry set. We asked for a second set of towels at the desk and they were happy to oblige.
No pool. They do have a gym, but we didn't use it.