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    Residence Inn by Marriott

    3.3 (82 reviews)
    ModerateHotels, Resorts
    Open Open 24 hours

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    Curtains falling off the tracks, all windows
    Natalie S.

    We stay at Marriott's all over the country--this is by far one of the worst. I'm not sure what happened. Stayed here a year ago and it was fantastic. A year later, the rooms are filthy, this room has been beat up, everything is broken. Phone barely works. No alarm clock. Don't bother with the hang tag asking for privacy they don't service the rooms during your stay. So if you needed towels after a long day they make you walk all the way back down to the front desk. If your room is on the end of the building and on the 4th floor it's quite a hike. AND the audacity leaving cards in several locations in the room asking for a tip for servicing the room. AND the shower is backing up. See photos. I will never stay here again. The amount they are charging for this dump is obscene. I want my money back!

    Dirty cabinets
    Tony V.

    They claim to be the newest Marriott property in Rapid City area. I found the hotel to be very dirty. First, when I checked in, they offered me every other day room servicing. I accepted. Even after asking to have my room serviced, in my eight days of staying at the property, they never serviced the room. I did go to the front desk to refresh my towels, myself. On the seventh day, I received a note saying they would not service the rooms, but they did offer to bring me more coffee. When arriving at my room, I was met with a dirty face to the refrigerator, dishwasher, and cabinets in the kitchenette. There was a bread bag clip left from a previous resident on top of the refrigerator. When showering, the soapscum on the shower shelf was so thick that it created suds on the shelf. There was a bar of soap left from a previous resident. The pen at the desk had the Pulled off, and the cap was laying on another cabinet. The dust on the windowsill was so thick that I could see it in the morning with the sunshined. That all being said, I did enjoy the free use of the hot tub in the water park that is attached to the hotel. Overall, on the other side of the water park is a Fairfield property owned by the same people, but that was much cleaner and better cared for. I would suggest looking for that property.

    Dirty garbage cans

    We have previously stayed here for the Sturgis rally and have always encouraged friends to join us. Our most recent trip was the last time. We asked to extend by one day and we're charged double for one more day even though we booked 8 months in advance. We know it's special event time. That is why we booked in advance. Our room was filthy. There was a queen sized sheet on a king sized bed. We had to ask for correct sheets and make our bed. The room was filthy. Smelled like animal pee. It was a suite with a kitchen but had no pots and pans. There were bags of garbage left in hallways by other guests for days smelling up the place. Breakfast items and coffee was emtpy if you weren't there the first hour. We asked to speak to someone twice, I emailed once. We have gotten no response so here we are searching for a new place to stay with our group for the rally next year.

    Krys J.

    I reserved this room through Hotels.com. Hotel was easy to find. Close to stores and restaurants. Check-in was super smooth. Instead of just explaining breakfast and wifi and restaurants etc they gave me a paper explaining it all so I could refer to it later. Much appreciated! Room was the studio with a full kitchen, king and pull out sofa bed. Room was very clean and as explained and pictured. King bed was very comfortable. Bathroom was clean. Daughter said sofa bed was a 6/10. Meh. Full kitchen with DW, microwave, fridge/freezer, plates, pans, utensils, etc. Room had usb outlets in living area. Outlets by the king bed. Hair dryer, shampoo, conditioner, body wash. Plenty of towels. Hotel has covered walking hallways that lead to water park and bar/grill attached. There's a small shop in the front lobby. Breakfast included each morning. 6:30/7am-9/9:30am depending on the day of the week. No major issues. Would recommend.

    Elevator- sign of the times 2020
    Franklin M.

    We loved the hotel and our comfortable spacious room. You don't have to wear a mask inside but they request all guests wear a mask while out in public areas. If I were to go back to the area I would actually stay in the old part of the city where everything is walkable distance and you don't have to jump in your car to do things.

    Breakfast
    Hector B.

    How to feel disrespected at the Residence Inn in Rapid City, South Dakota. Their Idea of a fresh healthy breakfast is frosted flakes and naff fruit. Nothing healthy, even though they sold the room on fresh breakfast concept. I asked if they had food for adults, and their reply was "covid". It's a horrible excuse. No options were available but children's sugar cereal? Yogurt? Special K? Peanut butter with bagel? Fruit cups? Deal with local restaurant? Please think! This was just a rude experience

    Kitchenette Room 405
    Robyn P.

    30 Minute Drive from Mount Rushmore. Newer hotel located in a comex of multiple other hotels. Lobby is beautiful and spacious with a fireplace and comfortable seating. Room is large and well furnished with Kitchenette. Bed is fairly comfortable and the flat-screen TV is good sized. If you are planning a family vacation and intend on using the waterpark, please be aware that this space is SHARED by several hotels . Both times I went through on our 2 day Stay, the water park was packed- and we visited in March. I imagine it's much busier in Summer. A hot Breakfast is included in stay and is above average, with a lot of hot items to choose from (Breakfast sandwiches, waffles, sausage, cereal, etc). Customer Service seemed Inferior to a typical Marriott property. Staff were friendly, however. The only employee who stood out was Judith, the breakfast attendant. Parking lot is well lit, and property feels safe. Overall, a very good stay

    Comfy king size bed
    Sandi W.

    My husband and I stayed here during our recent visit to Rapid City and really enjoyed our stay. Our room was quite spacious and very well laid out. I loved the little kitchen and living area. We made great use of the couch and the high table and chair set where we had our daily "tea". The bed was comfy and everything appeared to be clean and fresh. We also visited the bar next to the indoor water park. Our bartenders were awesome and we really appreciated the great care they took of us. Breakfast was great and it was nice to be able to grab a complimentary cup of coffee, cocoa, or tea any time of day. The staff at the desk were all awesome and gave us much valuable information as to what there was to do in the area. We really enjoyed our stay and if we ever find ourselves in the area again we would not hesitate to stay here.

    Wednesday evening RI mix
    Albert H.

    We stayed here for 11 nights when we PCS'd in. Due to our family size, on base lodging at Ellsworth was unavailable. Anyway, we absolutely love Marriott and Residence Inns. First, the rooms are extremely clean. We had a one bedroom suite. Plenty of room for our three kiddos. We didn't do any cooking in the room, but there are two stovetop burners that you could use, a microwave, and a large refrigerator (not a mini), not to mention all the cabinet space. They offer actual brewed coffee with a coffee pot, not a single serve edition like most. Second, the breakfast was amazing EVERY SINGLE DAY. Hot scrambled eggs to include spinach, salsa and cheese with tortillas to make breakfast burritos, with at least 1-2 meats such as bacon, sausage (both turkey and pork) not to mention bagels, boiled eggs, fruit, juice, as well as yogurt. Fresh coffee tops it off and makes it wonderful. Third, a water park is conventiantly connected to the hotels here. You don't have to walk outside.. you just walk continuously through a hallway to the water park. My advice, if you are staying here, get the tickets from the front desk. I won't review the water park here, but it was awesome to be physically connected so I didn't have to walk through the cold to get to it. Finally, every Monday, Tuesday, and Wednesday, they have evening social "snacks" sometimes dinner worthy.. this is usually from 6 pm to 7:30 pm. Check the sign right outside checkin. They come with alcoholic drinks with beer and wine. The menu changes week to week, but we had a nice quinoa salad with grilled chicken one night and chili with all the fixings the other night. The staff our super friendly, a highlight for this hotel. They went out of their way to be kind and entertain our three young kiddos and made us feel super welcome. Highly recommend this hotel if you are staying in the Rapid City area, or a military member who needs to be close to Ellsworth AFB.

    Jt S.

    Nice setting with spacious kitchen and Living room. Free breakfast. Perfect for families.

    This was an AMAZING hotel to stay at!! Water park is great and we had forgotten our camera battery and charger in our room on our 4th day of a 14 day vacation with our granddaughters. We called and first lady's response was we'll try to find it. Had to backtrack to this hotel and actually went in there to see if they found it. Same lady could have cared less but Jarred, other person at front desk went Over and above his helpfulness to locate the camera battery!!!' THANKS JARRED!!' You're helpfulness and kindness was SO APPRECIATED!!!' Five star hotels are made up of employees like YOU!!!'

    Issues with WiFi that could not be resolved by hotel WiFi provider.

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    The pics in my review say it all. Housekeeping neatly arranged our child's toys for a fun reunion each day.

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    Page 1 of 3

    Ask the Community - Residence Inn by Marriott

    Review Highlights - Residence Inn by Marriott

    Had a free day: About 90 mins to Devils Tower and 30 mins to Mt Rushmore.

    Mentioned in 3 reviews

    Read more highlights

    Best Western Plus Rapid City Rushmore - Exterior

    Best Western Plus Rapid City Rushmore

    (28 reviews)

    This hotel had good sized rooms, 24 hour coffee and tea (plus coffee makers in the room) in the…read morelobby and very comfortable beds. We had completed a long day and we really needed a good bed. This B3st Western delivered. It is also close to several restaurants and an easy access to east/west highways. We have been on the road for two weeks and this was one of the best hotels we have been in.

    Fiancée and I planned a trip to explore the Black Hills, and this Best Western comes highly rated…read more I see why: it's easy on/off the highway, centrally located, and they don't charge for parking as many do here. The morning breakfast was a really nice surprise! Fiancée is celiac, and the fact they have gluten free items is awesome! Coffee, juices, eggs, potatoes, Canadian bacon or ham (I don't eat either and can't tell the difference lol). The reason for the star deduction are the rooms. A few things: We booked a king room. Unfortunately when we arrived and entered, it reeked of smoke! Really badly, eye burning. Apparently there was a prior guest in there who wasn't supposed to be rented to? I believe the hotel is 100% smoke-free. The person at the desk that night did apologize and move us to another room. Unfortunately, it had 2 queen beds rather than 1 king bed. We're here as a couple for a Valentine's Day getaway, so that does disappoint as it isn't what we paid for. No discount on the room offered or anything for the trouble. Additionally, it doesn't look like they offer in-room safes. I've stayed at motel 6's and super 8's that offer those! Not a reassuring feeling, and now we'll be gone all day worrying about valuables left in the room. Or we'll bring them in the car and hope they aren't stolen out of there. Finally, the in-room refrigerator doesn't have a freezer section. Sucks when you bring ice packs because you plan on packing a lunch to save money in these expensive times. Can't freeze those and can't bring a lunch on our day to the badlands. The refrigerator isn't very cold either. Maybe 50-55 degrees F. Do NOT store food in there, it won't keep. So much for keeping any leftovers if we eat dinner out. A couple small nitpicks like a hair in the shower stall, hey it happens. We're here a couple of more days. Maybe it'll get better. The parking, quiet room, and the breakfast are all big pros. On the other hand, it has been disappointing in a few key areas.

    Hampton Inn & Suites Rapid City Rushmore - Meeting Room

    Hampton Inn & Suites Rapid City Rushmore

    (24 reviews)

    This normally serene chain hotel for weary travelers deceptively does not reveal that it shares a…read morelocation with a Tru family Hilton! Someone posted the abundance of kids was a pre-2024 issue... NOT. Our stay last night (December 13th, 2025) Had a lobby that was chock full of children on vacation and a very inattentive/unconcerned desk staff. And don't even think of a relaxing, quiet swim! Plus, you will find the breakfast area packed with unwatched kids at the kitchen layout. Again, staff was noticeably absent or uninterested. In addition, luggage carts were ALL the small, ridiculous triangle-shaped ones that barely hold a full-sized suitcase - and at checkout, there was literally a LINE waiting for next available one! (Probably due to the families all needing to make multiple trips.) As usual, the staff could have cared less - instead of perhaps helping to locate any additional ones (maybe at the TRU hotel next door perhaps?), I watched two of them carry on a casual conversation Lastly, someone stirred the powdered egg mixture so much that the eggs looked like styraphone filler rather than any resemblance to eggs. DO NOT STAY AT THIS HOTEL - keep driving or find another!!

    First, the good: the room was comfortable, the bed and pillows were great, and it was nice and…read morequiet. The lady working the breakfast area was great. Now the not‑so‑good: housekeeping left no towels, the shower gel dispenser was empty, and the facial tissue holder was empty as well. I had to call the front desk for towels and pick up tissues myself. The young man who brought the towels was very nice, but the other staff working didn't really acknowledge the guest..

    Holiday Inn Express & Suites Rapid City I-90

    Holiday Inn Express & Suites Rapid City I-90

    (43 reviews)

    $$

    I rarely compliment the "free" hotel breakfasts, but this one satisfied. This Holiday Inn had a…read moremore extensive breakfast buffet than the downtown Holiday which charged. The rooms were relatively large and clean. Being located on an interstate it's probably not the best part of town. Unfortunately, the TV screen had a lot of static to the point I just turned it off. Parking is free and staff were friendly. Thank you for a decent desk chair so I could work!

    I wanted to give this one 4 stars. Really did. I normally give members of this chain 3 stars but…read morefelt this one maybe had a little more to offer. Maybe I found the staff friendly. Maybe it was the extra effort exerted in the breakfast area during COVID when most places are doing grab bags. Maybe it was the fact that I didn't hear freeway noise even though my room faced it. Or maybe it was the extra touches in the pool area for the kiddies. But I didn't. While the hotel has eye appeal the fact is that the furnishings need to be updated. This review comes towards the tail end of a two week business trip that has had me in a different HIX nearly every night. This was the first one that didn't have a microwave in the room. But most importantly, it was the mattress. This was the hardest mattress I slept on this entire trip. Exhausted as I was it still took awhile to get comfortable enough to fall asleep. Having said all that, I am still sticking to my 3 star rating. I felt this had a little more family vacation appeal than most and mattresses can always be replaced.

    Residence Inn by Marriott - hotels - Updated May 2026

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