This is by far one of the most unprofessional experiences I've had with a service provider. These guys make Comcast look fantastic. Our trashcan was taken by Republic Services driver, which I get, it happens. However, it's been almost 3 months and we still have no words when our new trash can is here. We're getting charged, yet, cannot use their service for the past 3 months and god knows how many more months. Edit: Originally a 1 star due to us having to wait 3 months for a trash bin that is no one's fault. The customer service rep was understanding and helpful. We now expect the trash bin to arrive sometime next week. read more

I've dealt with republic services for the last 2 years and they always forget to pick up!! On the phone as we speak and even management can't resolve the issue. He advised it's the new employees who are union and don't care to work now. What has happened to work ethics especially being a union? Update 5/2026: They still miss the trash til this day. RIDICULOUS... read more

I genuinely wanted to leave a positive review for Republic Services, but unfortunately, since moving to Newark, my experience has been nothing but frustrating. I've spent more time on the phone with Customer Support than I ever expected. I want to be clear that my frustration is not with the representatives themselves. I worked in customer service for over 10 years, handling 65+ calls a day, so I understand they're limited by the information and authority they're given. However, they should be equipped with more than the standard response of, "I'll send a message to the local office." After hearing that over and over, it becomes clear there's a breakdown in communication between Customer Support and the local office. The biggest issue is the constant missed pickups in Newark. I lived in Fremont my entire life and never experienced recurring missed collections. Since moving here, it feels like missed pickups have become the norm rather than the exception. What's even more frustrating are the reasons I'm given. For example, I was told my trash wasn't collected because there was a basketball hoop blocking access. That would make sense--if I actually had a basketball hoop. My kids play baseball and soccer, and there has never been a basketball hoop in front of my home. The driver took the time to get out of the truck, leave a note on my bin, and drive away without collecting the trash. Honestly, it seems like more effort went into writing the note than simply servicing the bins. I understand delays happen. If a route is running several hours behind, that's understandable. But if pickups aren't going to happen that day, customers should be notified. What's even more confusing is when one bin is reported as delayed, but the other bins on the same route are also missed without explanation. Then, when Customer Support is contacted, they only see one missed pickup in their system. That points to a communication problem somewhere between the drivers, dispatch, and the local office. Republic Services needs to do better. Improve communication between your drivers, dispatch, local office, and Customer Support. Give your representatives the tools and information they need to actually help customers instead of repeatedly saying they'll "send a message." Most importantly, hold your local operations accountable for providing reliable service. I don't enjoy writing negative reviews, but after experiencing the same issues repeatedly, I felt it was important to share my experience in hopes that meaningful improvements are made. read more

worse trash pick up service ever! They consistently forget to pick up the recycling I have to call for them to pick it up and there have been times when they just wait til the next pick up day. this is not good service for a premium price. If there were another yeah company in Newark I would switch but they are the only ones. Is this a monopoly? read more

I ordered a dumpster from Republic Services for a job site and clearly told the representative when we would be finished and when the dumpster needed to be picked up. It was never picked up. I called the following week to complain about the original representative and the missed pickup. I was told a note would be made and that the dumpster would be picked up the next day. Two weeks later, my customer sent me a photo showing the dumpster was still sitting in her driveway. At that point, I called again--extremely upset--because my customer was literally trapped in her house. Her vehicle was in the garage, and the dumpster was blocking the driveway. Completely unacceptable. The next day, a supervisor called to "give me a heads up" that the dumpster had been emptied. I nearly lost my mind. I never needed it emptied. I needed it REMOVED from the property. They once again failed to do what was requested and had to send someone back out yet again to finally pick it up. I have repeatedly requested a refund due to the inconvenience, delays, and complete lack of competence, but this entire experience has been a disaster from start to finish. Republic Services failed to communicate, failed to follow through, and caused unnecessary stress for both me and my customer. This company is a nightmare to deal with, and I will never use them again. read more

I reported that our waste bin was not picked up assuming the driver missed our home. Got a text and automated phone call that it will be picked up by end of day. However, I found the bin still full the next day with no new updates from Republic Services. I reported it again and this time got a phone call from an irate employee informing in a very condescending tone that I had created the problem by putting in an object that is stuck and does not empty out trash on the hopper. I was a bit confused as the bin was half empty and the obstructing object was smaller than the bin(note that our bin is a full size bin). At this point, I again got an earful, was deemed argumentative and was threatened that the next pick up will also an issue if I do not resolve the problem. Note that the employee never acknowledge that they missed telling me about the situation yesterday and are sharing it now as I reported the issue again. I also don't think I was arguing, I was a bit skeptical that the said object would block emptying out a full size bin and certainly did not want to imply that I don't believe the driver. I do appreciate it that someone came out to attempt to pick up but I did not appreciate the lack of communications which required me to follow up and definitely don't appreciate the tone and attitude of the employee who called me with an update. I would rank this as my worst interaction ever with a representative of a business. FWIW...since I had remediate the problem, I flipped the cart and everything toppled out including the obstructing object. I dumped things back in but with the obstructing object at the bottom of bin. Lets what happens next week. read more

Pathetic! They would get a Zero 0 if I could... doesn't matter when, they are miserable and difficult to deal with, period. There is no desire to improve their Customer Service. There is a 'lady' that answers the phone that talks like she has a mouth full of marbles. She is rude and has no tact...she's an angry little elf. Customer Service is not in her DNA.... the only reason they get away with treating customers like they do is because it's literally a monopoly. Shame on these people and their sad jerky-ness. Shame shame shame. read more

Still waiting: For the response after I sent my last review and contact info For a new trash can after you took mine (almost a month) For you to send someone out to pick up my trash (over 3 weeks) read more

I called customer service and in a world where everyone is always rushing to get to the next call, my service representative was not only knowledgeable but oh so patient. I had a few questions concerns and she took the time to make sure all my needs were met. I regret not catching her name but one thing for sure is Republic Services is VERY lucky to have her. I got the feeling that not only does she care about her customers but she loves her job! read more

This company truly needs to improve its service quality. Last Monday, during regular trash collection, they mistakenly took away my black trash bin. Since then, I have called their customer service multiple times. Each time, I was told the bin would be returned on Monday when they came to collect the other bins--but now it's already Thursday, and nothing has happened. Every time I call, they just say it's "on the way," but clearly, that's not true. It feels like I'm being repeatedly misled. We pay monthly for trash collection--shouldn't we at least receive reliable, basic service in return? I understand and appreciate the hard work of the sanitation workers, but I can't be expected to store piles of garbage at home. In this hot weather, the trash attracts rats, cockroaches, and other pests. This situation is unacceptable and poses a health risk. I sincerely hope the company will take this matter seriously and resolve it as soon as possible. Thank you all for your understanding and support. read more

They sent a bill to me after years selling the house. And I could not get a phone number for its customer services.

Untrustworthy business. Skipped our route and others and would not provide a credit to customers. It is time to replace them with an alternative service provider. read more

Garbage did not get picked up. Also haven't received a refund or credit for services missed during the strike last July 2025. I called twice and was told City of Newark and Republic Services haven't come to an agreement yet regarding a credit or refund. It has been 8 months and still getting the runaround. read more

Thank you for having them replace the bin in the rain today. I did not expect them to replace the green bin in the rain today. One email to CustomerCareRequest@republicservices.com with home address and phone # was enough to get it resolved immediately. Cheers and Happy Holidays! read more

The Truck driver was not picked up several attempts and need to call their office to schedule appointment.. Republic service management need improvement their end.. Customer always increased fee and service is getting worsed!! Very disappointed.. read more

Republic Services Alameda County - Dumpster Rental Near Me - Fremont, California

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The credit you owe from the strike. I called last billing cycle when I would see the credit from when you were on strike for two weeks and didn't collect any trash or recycle. I called back today asking where my credit was because it's not on the current bill and they said I was misinformed and that I will not be seeing the credit. Republic Services once again you suck. If I could give you zero stars, I would strong arming people because there's a contract with the city and we can't get any other trash services so wrong so so so wrong.!! read more

This company has provided the worst service to my complex community. The have not picked up our recycling for the past two weeks and another week before that. This is not the first time. It is an ongoing problem. Sometimes they place the opening of the dumpster against a wall so people do not have access to it. What gives with this company. Out manager has made repeated calls to the company about these issues with no resolution. Not sure where to go to get help with his problem. read more

It's been a whole month!!!! The insurance company they use has been very unprofessional.. read more

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0 stars if that was an option. From garbage not picked up on time, to having the cans be left in the middle of the busy road, to scheduling a bulky pickup and it was never picked up. Good luck contacting customer service. Getting a hold of them is like trying to get a hold of someone in the IRS. I recently moved and had cancelled services. They still sent me a bill and after hours on hold- they said I was still responsible for the old place, even though THEY assured me it was cancelled and it wasn't. So glad I don't have to deal with them anymore. read more

My wife called me today and said someone from Republic Services picked up all our cans. Waste, recycling, and landfill. I called and asked if they could bring them back today and they said they couldn't do anything about it. I have to wait till the next pickup day to get my cans. Bullshit. They go on strike because they want more money but can't even do their jobs right. I was told to leave my trash on the curb in bags so I can attract roaches and raccoons. read more

Cannot update when our trash will be picked up and no viable alternative. Only place to go has about an hour wait.

I've lived in Fremont over 50 years and had several garbage companies service my residence...of all those companies, Republic Services is the worse....sloppy service with dropping garbage all over the street..complaints falling on deaf ears...and now, this needless sympathy strikes...causing hardship in our communities...Republic Services are pathetic ...wish we could get rid of them with a better customer service company read more

Republic Services should automatically prorate billing when they don't provide service during a strike. They do not prorate.

This morning Republic Service hit my dads truck in the front of my house right in front of my boyfriend. They sped off as he tried to confront them. They knew what they did. We didn't get apology, didn't stop to look or anything. I'm currently on the customer service line and have yet to speak to a rep or manager. Will update to see what they can do for the damage. read more

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I recently moved to Fremont and how to set up trash service. The customer service line is very responsive friendly, professional, and there's where it all ends. They don't actually fulfill their services but charge you anyway. The only start services on Monday in my area because that's pick up day but it's already been four days and despite calling them in advance, my bins have not been delivered. I have since called every single day to remind them and I get a different answer each time. Finally someone said, I will just put an order in and you will get the bins tomorrow and again no sign of them. No one can even tell me what went wrong in the first place and where all these requests are disappearing. Terrible experience, and my service is not even started. How is this acceptable? read more

My trash can has been broken for over 3 months. They say they are out of new trash cans but it has been 3 months. There are rats and raccoons eating my trash. Republic refuses to replace my trash can due to low availability. I have called them 6 times about this and there has been no change. Why does this city partner with a company run so poorly? read more

Our neighborhood streets (Rosegate Terrace, Buckboard Common, Stillwater Common and Stonington Terrace and others) are covered in broken glass left behind when our recyclables have been picked up by Truck#2427. We have been calling customer service for three weeks, beginning on 07/21/23. Case#174558744 was escalated three times and I spoke to several "managers" including a Nicky, who told me they came out and found no glass. These pictures tell a different story. I spoke to a "Patty", very nice person, who said it would be taken care of on Friday, August 4. No cleanup was seen. I called again on Monday, August 7, spoke to a "senior manager", who said she would take care of it. As of 4 PM, 8/7/23, the streets are still littered with glass. Not what I would expect when I put my items in the blue recycling trash bin. They have a monopoly on our trash pickup, so this review is all I can do in hopes the streets will be cleaned. read more

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Mike Uurssey at our Newark Republic is outstanding in communication and answsering all your questions. If the question is in his department he finds the correct person to answer all your needs. Happy New Year! read more

They have been good except for the last two weeks. They did not pick up the black waste can on Aug 22 and it took four days before they picked it up . Today they did not pick it up so I called as I did on Aug. 22 and they said it would be picked up within 24 hours. I said my neighboring streets were not picked up and he said well not one had reported an issue and while I may be trying to be a good neighbor their protocol was others needed to call too. Other neighbors had called on Aug. 22-23 and were told that no calls were received on that issue. Also, their website customer service chat does not work and I do not see another way to address a C/S issue. read more

The most worse provider on earth Newark please change providers. I have a video of your driver purposely backing up his track after he emptied my trash and my neighbors he returned grabbed my bin again and tossed it as trash. Did not notify anyone as it's not his job. Takes a week to get new bin This was done on purpose rep tried to say he probably did not realize it dropped lol she didn't care to see tge security camera video! read more

THANK YOU CHRIS PEREZ! Kudos to you for such a great customer service. I wish there were more considerate supervisors like you. The service you provided us was out of your way and meant a lot to us. The Republic Services is very lucky to have you as their operations Supervisor. Please keep up the good work and I wish you many promotions; you definitely deserve it. Thank you again Chris for your hard work. read more

Meh. These guys are trash. Pun intended. While I am grateful for the work they do every week, every couple months or so they show their lack of proper care. There's zero pride in the work they do. My greatest gripe with Republic services in Fremont? They often skip taking my stack of properly folded, cut and taped cardboard. 99% it's to their required spec. and they still ignore it because the driver is lazy to jump out of his truck for it. Recently, I watched the driver stare at my cardboard stack for a good 3 seconds before deciding to drive off leaving it AND my full recycling bin there. The hell is that?? A temper tantrum? To make matters worse, reporting it with Republic services led to a promise they'd come back around for it in 48 hours. Nope. I left it out there for 5 days. Now it has to go out with the new week's recycling and my recycling is backed up a week. There's still the chance that they skip this week's recycling as well...ugh. Pretty lame, Republic services. Take some pride in your work will ya? If this was a one or two time occurrence, I'd let it slide, but this happens way too often and it's always the recycling truck driver to blame. Makes me want to stop recycling all together when you guys make it so damn difficult to do. But that would hurt the environment more than your company. I'll be voicing my feedback to the Fremont city council as well. There's gotta be better options out there. Your Yelp rating proves this isn't an isolated case. read more

Have had them for 3.5 years. Nothing but problems. Won't pick up green waste or recycling. The recycling guy has a tantrum every time he picks up and leaves the bin anywhere he can throw it. This week I was on vacation and came home to it on its side and a ton of cardboard just thrown on the ground. The guy leaves it in the walking pathway, in the street, in front of the other bins etc. after years of complaints nothing has changed. After coming home from a stressful vacation the last thing I needed to do was republic services job for them. If you can avoid this company do so. They don't care about the service that their employees provide to paying accounts. They just got off strike, but it's obvious by the service we receive they were in no way earning whatever pay raise they got. Shady unions representing dishonest and lazy employees. I hope they don't get any more raises until they perform their job duties in reflection with the contract. Dudes probably a fat drunk, but still, do your job for crying out loud. read more

I have been working with Republic Service Customer Service in exchanging my damage black garbage can since the first week of Nov 2024. My pick up day is on Friday's. Each week it never happen. I would end up calling on Sat or the following week for status and reason. Each time it was reschedule for the following Fri. Here we are in Jan 2025 and issue still not resolved. Hopefully this platform someone in Republic Service would escalate to upper Management for resolution and closure. Thanks! read more

Probably the worst service provider on Earth! I came here to do a drop off after I was told on the phone by them I could. When I showed up, everyone looked at me like what I was doing there?! No signs with directions or customer service. I had loaded my suv with cardboard and recycling Styrofoam for nothing. All to bring it back home and unload again. read more

Trash is never picked up on time. It's been 2 weeks since the trash is out and no one has picked it up (and this happens EVERY week for almost 2 months). The company charges hefty amounts for their service, but there is no service given in return. Customer service assures your trash will be picked up, but you end up spending 30 minutes every day of your daily work schedule, just talking with them but it's a futile effort. Trash will be outside your home the next day as well. I am now at a point where I am worried about pests. read more

There is a clear and obvious disregard for the cleanliness of the streets in our neighborhood and the satisfaction of customers. This is not a one time occurrence but it happens weekly and multiple houses on multiple streets. Garbage cans overturned with garbage laying in street. Truck drives so fast and driver does not look back to see the damage he has left behind. If there was an alternative I would gladly pay extra for a company whose employees take pride in their Work Republic Services obviously does not. UPDATE- Here we are today. I watched this happen at a few other house then went to take picture of truck to report it. The amount of speed used going down the street is ridiculous. The fact that older people might have to upright their cans and pick up the garbage left behind is unacceptable. Maybe management needs to either do a ride along to monitor drivers or just make surprise visits along the route. Either way something needs to be done to address the lack of care consistently shown. Truck 2434 again read more

Republic Services Alameda County - Here we are again. Worst service and they drive like maniacs from house to house. Someone needs to monitor the drivers truck #2434 AGAIN - Dumpster Rental Near Me - Fremont, California

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The whole system is poor and it got me a lot of time getting things done. I don't understand how can they not even finish such a simple thing. I scheduled a dumpster to be delivered and the driver doesn't show up and I have to call them to see what's wrong with the delivery. They put the wrong code and they have to do it again and create a new one for me and the delivery is two days later. Just before the delivery, I got the call told me the order was wrong again. I don't know what say. Such bad experience. I scheduled the pick up for the dumpster on Friday. Then, unsurprisingly, the driver doesn't show up. I actually called early Friday just want to make sure the driver will show up and the representative told me that call me back if the driver doesn't show up. So I called them back and they told me they can only schedule it the next Tuesday. I don't understand why I have to put such big effort to get things done. I really regret to use this service. read more

If I could give ZERO STAR, I would. They have not picked up the dumpster in our business for over a week and this is not the first this happened. WORST IS, NO ANSWER FROM CUSTOMER SERVICE. WORST SERVICE!!!! read more

Routinely makes a mess on the street in front of my house. Little regard to do the job right...just going through the motions. read more

Republic Services Alameda County - After emptying the compose container - Dumpster Rental Near Me - Fremont, California

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