As usual it was a pleasant experience. I didn't have to wait long, the staff are always very kind…read moreand friendly. I love striking up conversations with other patients while I wait. Dr. Sawyer really makes you feel at ease and loves to joke around, I love that! I asked if I should be seen more than once a year due to me being a diabetic and I was a little disappointed when he said no, lol. Can't wait until I go back next year.

Dr. Sawyer and staff are nothing short of best at what they dot! I can't think of one thing that…read moreneeds improvement. Dr. and staff are professional yet personable & skilled.

Worst customer service I have seen. The gentleman who answers the phone at the call center is rude…read moreand worthless.

My rating would be zero if I could. Thus is not based on the office or personal in Boone, NC. They…read morewere very friendly and kind. I went in on 09/07/2024 for an eye exam and also bought a pair of glasses. Ms Joann was very helpful and pleasant as was Dr Emily Skully. Joann correctly figured my cost and I paid that day. One month later I received an additional invoice stating I still owed $161.40. After a 4th notice in early December and a threat to collect. I once again contacted Ms Joann in the Boone office. She assured me I only had to pay the original cost on 09/07/2024. She also found that her billing department refiled differently which was in error. Long story short, it took me several calls to billing over a period of another 4 months. Each time I called I got.the same story from each different person. It was turned back to my insurance and they were still waiting on them to respond. Even though my insurance stated the they did received the claim 3 months after it was filed (or so I was told), and replied 2 days later (6 weeks ago). During my several calls to billing, I had asked to speak to a supervisor, the standard response was that the super was busy but would call me back ASAP. 8 times and I never received a call back. After so many calls I was finally able to reach someone with intelligence. They did not resolve my issue so I once again I contacted Joann in Boone. She kept me.on the phone.as she personally rectified the situation and was able to resolve this and issued a refund that day. Finally 8 months later it was done. The billing department I had to deal with all those months were the most rude, incompitent, and noncaring I have ever seen in my over 70+ years of living. Thanks to this experience, I will never use this company again. Amen

These are the best optometrists I've ever had, and I've lived in cities in six states and have used…read moreoptometrists since I started wearing glasses 50 years ago. They're that good. I am so grateful that they have practices in Gate City and Wise rather than choosing to locate in a big city. They are a major resource for people in extreme southwestern Virginia.

From the owner: Optometry, Pediatric Eye Exams, Contact Lens fittings, Eyeglass Salesread more

I love the eye doctors here but not the quality of the glasses. See the eye doctor but buy your…read moreglasses elsewhere. Buyers beware. I will never buy another pair of glasses from them. The left lens had small cracks on them. They did replace once but it happened again another time and I was told they could not do anything because it had been a little over 2 years. I have been wearing glasses more than 50 years and have never seen such poor quality. I have never had a lens crack like this. The quality is very poor for the price paid.

My wife and I moved to this area last August and picked Eye Physicians of SW VA for our annual eye…read moreexam. The clinic is very up to date and the staff are knowledgeable, helpful, and friendly. They have a good selection of frames and good prices. We each bought new glasses and look forward to our next visit.

Tell you eye glasses has a 2 year warranty and when something happens to the glasses they tell you…read morethere is no warranty on them you at a loss I will not go back

I really am not sure where to begin with this review. I did have some positive experiences, there…read morewere precautions in place for COVID, the facility itself was very nice and clean, and I had a positive interaction with the younger Dr Botts who saw me. Despite these things though, I have not had a positive experience here. My first major problem was that I had never been to an optometrist or had an eye exam (possibly younger that I don't remember), and they did not prepare me for this visit. They dilated my eyes, which they needed to do, but did not warn me that I would need someone to drive me or provide any sort of eye protection afterwards. I live an hour away and it was a very awful experience driving home with the sun sensitivity and reduced vision. My second major problem was that upon my second visit to retrieve my glasses, that I picked out and signed paperwork for while my eyes were dilated, the glasses themselves did not fit very well. Which that is not a big deal in itself, but they adjusted them a little and I did not know what to tell them when they asked what was wrong with them, because they thought they looked fine. Eventually I begrudgingly said "they're okay I guess" and left when I could not figure out how to explain it to them, since I've never had glasses before. As soon as I arrived home, within a few seconds of seeing me with the glasses on my wife could tell they were crooked. The worst thing about this situation though is the difficulty my wife faced when trying to talk to them about it afterwards, as I was very upset about spending 140 dollars on glasses that don't fit properly. She called and talked to the technician that assisted me and told them about how I was upset and dissatisfied with how they felt and that this is a hard transition already. Without confirming who the client actually was, they said "they did fit, I adjusted them when he came back, and I wouldn't have let him leave if they hadn't been right." We had planned on going back with another appointment to get this fixed, but we don't see any positive solution possible in this situation. There wasn't any empathy or partnership in resolving this situation and so we'll be going elsewhere.

Dr. Cook is fantastic. His staff appear to follow his lead in their care of the patient and in…read morecarrying out their assigned patient tasks. This begins with signing in as you enter the office building through to your discharge with copy of return appointment, any referrals and prescriptions to your pharmacy. Dr. Cook has a great knowledge of the eye and all that entails and in his ability to make his findings well understood by the patient. There is no time constraint when he is with his patient. He is very personable and puts the patient at ease, feeling that he is in the best caring hands available. I am a retired Registered Nurse and am perhaps very alert to how I am cared for. I can tell you, without reservation, I have never had better care or felt more trusting in what I am told in regard to my condition. I cannot recommend him high enough. He is a Blessed man and the area is very fortunate to have him as a physician and an individual.

We've been going to Mt. Empire for 30 years. The drs. are thoughtful, take the time to talk and…read morelisten (even though our daughter has many disabilities). My husband has a condition the recurs frequently, and he is always treated correctly. Sometimes you do have to wait, but it is because they do their jobs AND take the time to listen. They have treated us for glaucoma, cataracts, uveitis and other problems.

On February 27th my wife and I had a terrible experience with Dr. Clayton Huffman and the Lake…read moreCumberland Surgery Center (LCSS). We arrived at 9:00 for my 9:25 appointment for Cataract surgery. I wasn't taken in until 11:20. I then spent another hour and a half in pre-op being prepped and waiting for surgery. When the doctor finally came in to see me, he did not introduce himself or speak to us and proceeded to look at my eye. My wife asked him if he knew who I was to which he replied, "I'm about to". He then looked at my wristband to see my name. Over concern about my diabetes and the fact that I hadn't eaten in fifteen hours, she asked him for the reason for the delay having been there nearly four hours. He could provide no answer and became nearly belligerent with her. How can a doctor who is about to perform surgery not know the name of the patient he is about to operate on. After another half hour, when completely prepped for surgery, Dr. Huffman returned to inform us that he did not feel comfortable performing the surgery as he was so shaken by our previous discourse. He told us that pre-op staff told him of private conversations my wife and were having, that they overheard. He further stated that if anything went wrong with the surgery he was concerned about a lawsuit. In our lives my wife and I have never even considered a lawsuit for anything. It was highly inappropriate for him to bring up potential lawsuits prior to performing my surgery. In my 77 years I have never dealt with a doctor who was so rude, confrontational and unprofessional. We are also unhappy with LCSS. While the LCSS staff were pleasant and efficient, why are they eavesdropping on private patient conversations and reporting them back to doctors? Neither Dr. Huffman nor anyone from LCSS could provide a reasonable explanation why a 10-minute procedure would take upwards to four hours. Going forward my wife and I will have nothing more to do with Huffman & Huffman nor Lake Cumberland Surgery Center.

Last year my wife and I had our eye exams. We were happy with our exams. However, our appointment…read morewas for 8:30 am. They open at 8:30 am. We were the 4th and 5th persons to check in. Apparently they had about 15 people scheduled for 8:30 am. We had to wait for almost an hour to be seen. Today I had an diabetic appointment for 8:30 am and again the waiting room was standing room only as all the chairs were filled. I was the 9th person to check-in this time. After waiting for over an hour, I asked about how much longer is the wait. She checked and said there are three more people ahead of you. Due to what the Dr needs to do I cannot give an idea of how much longer you will have to wait. I said: "Apparently the doctor doesn't want to see me. Goodbye." Though the doctor is good. Don't go unless you are ready to wait for up to two hours after your appointment time.

Dr Helm is an amazing optometrist. He is thorough and very professional. Highly recommend. Office…read moreis clean and well kept. Great experience.

Have been going to Dr. Helm for many years and I fully trust my eye - health to him. I appreciate…read morethat whenever I have questions he takes time to ensure my understanding. His staff are friendly and his office is always clean and comfortable. Anyone looking for an optometrist that makes your appointments feel like a visit with an old friend, should definitely call Dr Helm's office today!