Roselle was very helpful and kind. She answered all of my questions and clarified everything I needed to know.

My experience with Renters Warehouse managing my rental property was extremely disappointing and, frankly, unacceptable. I hired this company to professionally manage and lease my rental property, but throughout the process I was met with poor communication, lack of urgency, weak follow-through, and an overall level of unprofessionalism that made me question why I was paying for property management services in the first place. Communication was one of the biggest failures throughout this process. I often felt completely left out of the loop and had to repeatedly follow up for updates instead of receiving proactive communication from the team managing my property. I constantly found myself chasing down basic information that should have been communicated without me having to ask. Even after terminating my contract, there was no professional follow-up email or proper communication confirming the termination process, which speaks volumes about their lack of professionalism and organization. One of the most alarming issues was how my property was handled. After switching management companies, my new property management company informed me that my townhome had been left unlocked/open. As a property owner, finding out that a company entrusted with managing and securing my home failed to do something as basic as lock the property is completely unacceptable and raised serious concerns about their competence, attention to detail, and professionalism. In terms of leasing performance, I was not impressed at all. My property sat on the market for over 40 days, and despite paying Renters Warehouse to market and lease the property, they only brought me 2 applicants during that time. Meanwhile, I personally advertised the property myself and found more than double the number of tenant leads and inquiries on my own. That completely defeats the purpose of hiring a property management company in the first place. I was essentially paying for a service while doing much of the work myself. I spent money on a simple facebook ad and was doing more marketing than Renters warehouse ever was. Another major issue was the handling of applicants. Multiple applications were being accepted, but there appeared to be poor communication and follow-up with prospective tenants, leaving applicants confused and giving them the runaround instead of providing timely updates and a clear leasing process. This not only reflected poorly on their professionalism, but likely hurt the leasing process as well. This company also did not give the full profile on potential applicants. I later on found out that one of the applicants had more streams of income than was reported by Renters warehouse after I had asked them multiple times to find out this information.  To make matters worse, the tone of some of the communication I received toward the end of this experience was dismissive and unprofessional, which only reinforced my decision to terminate the relationship. I have included screenshots of our final communication because I believe it accurately reflects the lack of professionalism I experienced. Overall, my experience with Renters Warehouse was marked by poor communication, lack of accountability, weak leasing performance, questionable handling of my property, poor applicant management, and an overall lack of professionalism. I entrusted this company with one of my biggest assets and left feeling like I had to do much of the work myself while receiving subpar service in return. Unfortunately, I cannot recommend this company based on my experience. read more

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I would not recommend Renters Warehouse to any property owner. The contract has hidden fees; the portal is not only confusing but contains no useful information. My tenants moved in a rent cycle ago and i have yet to receive any rents from RW. I reached out to them on July 9th and have had no communication from them since. The Maintenance request got so crazy, I had to go out to inspect myself. only to find out from tenant that they were encouraged by RH to submit a maintenance request when they really didn't see the need to. read more

I'm having an issue with my furnace and it's Renters Warehouse to the rescue. It's a long weekend and possible no one will be able to come out to look at it, but Rouselle helped get the work order completed and talked to maintenance all in a timely, professional, kind and understanding manner. I NEVER have an issue with Renters customer service. For me, they're the best in the business. read more

I work with First Class Contracting and had a great experience working with Richardson Sinaise and Corene Directo during the vendor onboarding process. Thank you for your help! read more

Worst experience we have ever dealt with! Do not rent from this company!!!! We have had so many problems. This company is also connected with Alabama Rental Managers. read more

Incompetence is their middle name. They will cost you money. The rudest employees I have ever dealt with at a property management company.

If you're an owner I would suggest staying away from renters warehouse. They do not verify if work was completed correctly on your home nor do they check their contractor's estimate to make sure it's accurate. I spent more money in the long run paying other contractors for rework their contractor botched. Their tenant screening protocol isn't the best and hide from me that the tenant they sent me has a recent past eviction. read more

Wow Wow Wow!!! Derek Schuettpelz & Don Clemenson are awesome from the RentersWarehouse ; great attitude, wonderful service with professionalisms of care & kindness... Surely, they have make us very very happy customer !!! Again thank you very much RentersWarehouse especially Derek S. :) Joy and Jacob G. read more