DO NOT RENT from this company! They would take their time coming to fix anything that's broken in…read moreyour home. My stove would be on low and start cooking on high by itself for no reason smh. The A/C unit started leaking and when I reported the issue it took 2 weeks before anybody came out to fix it not to mention it completely ruin my hallway floor. Meaning when my lease so up I was charged for the damage, which clearly wasn't my fault AT ALL !!!! I WILL NEVER IN MY ENTIRE LIFE REFER a friend or enemy to AHI SLUMLORDS!

Do not rent from this company!!! They used discrimination tactics in their nicer homes to keep…read morecertain types of people not renting the homes. Especially properties manager JAMI GATES. Reports from FHO have already been implemented, to bring her and others in her company to be exposed.

I've typed up everything I have experienced with Rouland. It's half a book. It will not let me…read moreshare it all here. In short, I've been trying to get simple communication from them for over a year. They have been unresponsive to emails and letters. Since Rouland took over our neighborhood, it has gone hill drastically. I am not longer proud of the once beautiful neighborhood I live in. I wouldn't recommend Rouland for anything.

Very prompt and helpful providing photos of a property while we are in another state. Thank you!read more

Tamara by far is the BEST!!!! She always exceeds expectations and is always punctual, reliable, and…read moreknowledgeable. I work with many real estate agents, and she by far is the best one yet. She also has saved the company money by finding us the best tenants.

I have been trying to get water damage repaired in my unit for going on two years. Some of that…read moredelay is due to me being out of town much of the time, and in order to mitigate that, I try and give them weeks if not months notice as to when someone can be there to meet them. Communication goes unanswered. I have had maintenance requests closed without the work being done or without them checking with us to see if the work has been completed. I am beyond frustrated at this point due to the lack of communication. It is almost almost impossible to get in touch with anyone by telephone at the office. You get someone at a call center who says they will take care of it and then you never hear back from them. I am at the point where I feel like leaving reviews wherever I can, in an effort to get someone that is willing to follow through to call me back.

One star only because there is not a negative 10 star rating available. An absolutely horrible,…read morelow-action, poor-response company to have to try to deal with. They appear to consistently demonstrate selective enforcement of HOA rules. They project an astounding pattern and practice of brushing off customer concerns and a profound lack of professionalism. Their dubious and distasteful business practices appear to also include collecting resident homeowner fees, circumventing communication and then looking the other way at continuing HOA violations. Not sure if it is attributable to callousness or incompetence, but it clearly appears to be a lot of both.

Reading the bad reviews is something I should have looked at before we toured the dirty, dingy and…read morein some parts run down property; but we still need a place, badly and this garbage company can't seem to get their information straight, whether it's included amenities, fees or eligibility criteria. In a way I'm glad they rejected our application but it's immensely frustrating and stressful to think things will go your way only for them to remind you that even with all the flaws in their operations you somehow have more that they determine at their own discretion and can't overlook, it came down to an income deficiency that we thought we had covered only for them to shoot us down with information different from what we had read. What a terrible company and I suggest everyone read reviews before doing business with them!

I'll be honest. I was nervous renting with them based off all the reviews. But I also know 9 times…read moreout of 10 people only leave reviews if they are unhappy. I personally am very happy with my experience, and if the opportunity arises again to rent from them. I'd be happy to. They were more than fair when it came to the move out inspection. They were as fast as possible when it came to maintenance request. They were polite when reaching out for anything I needed. Respect goes both ways, if you show respect. You'll usually receive it back. As long as you abide by the contract you signed, treat the home as your own, and pay your rent on time. You're more than likely going to be fine. There was a mix up at move out, and they were quick to go above and beyond to make it better.

Excellent service and very responsive. Drew was on top of everything from start to finish!read more

Trista was fine until the very end and then started ignoring my emails for weeks at a time…read morerequiring multiple follow-ups. Also paid for professional carpet cleaning and still they kept hundreds from our security deposit. Pretty crappy way to end a lease.

This company is fantastic. They just took over the management of our HOA and the residents could…read morenot be happier. Thank God for Charlie Diggs and his outstanding team of professionals.