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Rental Works

5.0 (4 reviews)
Closed • 7:00 am - 5:00 pm

Services - Rental Works

Machine and tool rental

Propane

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Tiger Fuel

Tiger Fuel

(24 reviews)

I am writing to formally express my frustration and concern regarding the lack of fuel delivery to…read moreour home despite multiple calls and assurances from your company. My husband, AJ, first called on 1/16 when our tank was below 30% and also notified you that the monitoring system was not working. He called again on 1/20 and was told we were scheduled for delivery on Thursday the 22nd since you would be in our area. No delivery occurred. I then called on 1/23 to report that we were between 20-25% with snow and ice approaching, yet we still did not receive fuel by 1/29. On Monday 2/2 after being given the runaround/ told someone would call me back @ 8:20 & 12:40 when I attempted to get an answer. Then I called back after 4p as our tank had dropped to 10% or less. I spoke with Claudia, who stated we were scheduled for delivery on 2/5. After 4:00 PM today (2/5), I called again to confirm since no truck had arrived and was told drivers would be working until 8-9 PM and that we would receive fuel tonight. We are now (8:45p) below 5% (essentially empty). AJ has contacted your emergency line and was told someone should arrive within two hours. Thankfully driver showed up at 10p to fill tank and how ironic we were told he was around our area all day and we weren't on his ticket. Adding to our frustration, Tiger Fuel has had no problem drafting our account monthly, yet we cannot get the basic service we are paying for. This situation is unacceptable and has placed our household at risk during winter conditions. We relied on repeated assurances from your company that delivery was scheduled and coming. Please provide: 1. Why the runaround btwn different offices when customers call. 2. An explanation for the repeated missed deliveries and lack of communication. 3. Information on how this failure will be addressed moving forward to prevent recurrence. Sincerely, Mary & AJ Florian

Although I previously left a bad review due to service issues they rectified the situation. Not…read moreonly did they make sure I got my propane the owner took the time to contact me about my concerns. That shows true integrity! The reality is this has been a horrible winter and they have had to struggle along with the rest of us. Taking responsibility and willingness to talk to your customers proves they care. Sometimes things just don't go as planned!

U-Haul Moving & Storage at Vcu

U-Haul Moving & Storage at Vcu

(33 reviews)

Newtowne West

I rented a cargo van for four hours yesterday, returning it just before the UHaul office closed…read more When my invoice was emailed to me last night, I found a (significant) error in the billing -- clearly some sort of keystroke error, but large enough to cause me concern. I immediately emailed the manager, whose email was at the bottom of the invoice. When I went to the office at 7 the next morning, the Assistant Manager DaShan Ross was expecting me. It seems the manager had forwarded my email to her the evening prior because she was already familiar with the situation and what had to be corrected. DaShan was very apologetic, and we shared a chuckle about the error. I have not always had the best experiences with UHaul locations around town, but I couldn't be happier with the Lombardy location. I will be going back to them when I need to rent another van!

Absolutely awful moving experience. We rented a U-Haul truck…read morefrom the 900 N Lombardy dealer that broke down in dangerous heat, stranding us for 7+ hours. The truck had weeds growing in the engine and violent lurching. U-Haul refused to tow us to our destination. We lost our original moving appointment, burned through extra fuel because the truck was faulty, arrived late to storage, our reserved unit was occupied, movers cost extra, and several items were broken. My husband was injured in the defective truck, and I lost a full day's wages because I couldn't report to work on time. Zero accountability, terrible customer service. Avoid U-Haul for long moves at all costs. Broken furniture. Extra moving fees. Unsafe conditions. Terrible customer service. Avoid U-Haul for long-distance moves. We're still waiting on fair compensation.

Rental Works - machinerental - Updated May 2026

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