I hate that I even have to select one star to leave this review. We have been a Virginia Propane customer since 2021. During that time, our annual propane refills have been: 2022: 40 gallons 2023: 45 gallons 2024: 56 gallons 2025: 66 gallons 2026: 67 gallons Despite our usage steadily increasing each year, I was recently informed that because we do not meet a new 70-gallon annual minimum, our tank rental fee is increasing from $48 per year to $190 per year--nearly a 300% increase. We only use propane for our gas logs and outdoor grill. At our last fill up, we were 3.3 gallons short of meeting the 70 gallon minimum. I contacted customer service by email, and my husband also called to discuss the situation and ask if there were any options or exceptions. We were simply told that nothing could be done. When we asked about having the tank removed instead, the response was essentially, "Just let us know, and we'll schedule the removal." I understand that our account is relatively small, and I realize policies can change. However, the complete lack of flexibility or willingness to work with a customer was extremely disappointing. Rather than trying to keep our business, the company seemed perfectly content to lose us. The fee increase is frustrating, but the customer service experience is what ultimately prompted this review. We are going to have the tank removed (I'm sure that will be a pleasant experience) and go with a local company. read more

if I could give less I would. Been calling and calling for service before we run out. No one answers the phone. portal doesn't work either! What a crappy company after the Quarles sold it. Very poorly run. read more

I've been a customer for over 10 years. The first 8 years were great, but the past 2 years have been terrible. It seems like the company went through a merger or buyout, and since then the service has gone downhill. I called multiple times about a propane delivery that was promised but never came. The new agents who answer the phone seem so used to complaints that they just say whatever they need to get you off the phone. This is the first time in more than 10 years that I've ever run out of propane, and it happened because of the company's new management structure or whatever changes have been made. Over the course of 2 weeks, I spoke with 4 different agents and asked each of them to have a manager or supervisor call me back. I never received a single call. Do yourself a favor and find a different propane provider. read more

If I could give 0 stars, I would. The rental on my propane tank went from $20 per year to $200 per year. That a 1000% increase with no notice at all! I cancelled my account and told them to come get their tank. It's been I month since I told them that and the tank is still here. I have had this tank since 2003. I should own it by now! Annual rental began at $75 plus tax which made it $84.80. I called in 2023 and said that after 20 years, I should own the tank. They reduced the rent to $20 plus tax. All was fine until I received the bill for 2026 this is for $190 plus tax for a total of $201.40. This is insanity. read more

After being a loyal customer for 13 years, I am extremely disappointed in the way Superior Propane Plus handled a serious and time-sensitive situation. While I was out of state, my home ran completely out of propane. I did not realize the tank was that low, and once notified, I immediately contacted Superior Propane Plus to request an emergency refill. This was not a minor inconvenience--it directly affected two elderly individuals living in my home. My 75-year-old mother, who has health issues, lives in the basement. My 78-year-old mother-in-law, who recently underwent a kidney transplant in March, is recovering here as well and is currently receiving in-home care from occupational therapists, physical therapists, and home health nurses. Heat is not optional in this situation--it is a basic necessity. Despite explaining all of this in detail, I was told that no expedited delivery would be made and that the earliest refill would be 10 to 14 days out. This was said while outside temperatures are in the 30s, and the interior of my home was already dropping into the 50s. What is most troubling is not just the delay, but the complete lack of urgency or concern given the circumstances and my long history as a customer. There was no attempt to prioritize the delivery, no escalation, and no reasonable accommodation offered. After more than a decade of loyalty, I expected significantly better service--especially in a situation involving elderly, medically vulnerable individuals and the loss of heat. This experience has made it clear that customer tenure and safety are not treated as priorities. Based on this experience, I cannot recommend Superior Propane Plus. read more

4/2/26: Superior was unable to provide propane in a timely manner. No one would answer the phone unless you were on hold for 30+ minutes. Website to order fuel was often not working. We decided to go with another smaller company about a month ago. The new company delivered propane within 2 days. Superior still has not picked up their empty tank yet. read more

you are all liars. all of you. I have filed a consumer complaint with the Virginia Dept of Agriculture and Consumer Services. I have had enough. You all should be jailed. I waited 2 months for fuel that never came. Then on 3/23/26 a delivery guy showed up at my home and thank goodness I was there as he shared he was at my home to give me some propane. I stopped him as I had a new propane supplier so he put in a ticket to have my empty tank picked up. So 4/23/26 I called back and was told that the woman in charge of tank pickup was using a third party and she could not get to me last week. No one showed no one will show this week. That is why this half asses company will answer to the VDACS. While holding the rep is still telling you to jerp your driveway and path to the tank clear. I told them I will advise my attorney to bill Superior for the use of my land as their personal 90 storage center. read more

Superior Plus Propane has completely lost their ability to serve their customers across all access of the business (delivery, billing, customer service, etc.) this winter 2025-2026. I have been a customer for over exegetical years and was very satisfied with SPP. this has changed this year. Customer service is no longer a local office but routed to phones around the country. Wait times are over an hour. Representatives are unable or incapable to resolve issue. Employee attitudes lack pride or customer care. Deliveries are not happening and minimal or zero effort is being demonstrated by changing drivers. I am seeing many reviews like mine so this is not a rare but rather common experience of this company not able to run properly. I have little choice other than to seek another provider. read more

On autofill, they let my tank run out. Do not trust them to monitor your tank. When it gets cold it take a long time on hold to get through to somebody who pretty much tells you to call back when you are out of propane. read more

Currently on hold for 1 hour and 5 minutes. At 5% propane. A week ago had check for gas smell and cleared. Website says unsafe so cannot request delivery using app (not that that works). So on hold. I get it it's been super cold for a long time. That doesn't excuse inaccurate report of conditions and for 3 months I've had to call and request delivery despite their "upgraded" monitoring system. I want to believe they are doing their best I'm just not sure their best is adequate or accurate for the prices charged. Evidently they need more phone lines and representatives as well as delivery trucks and drivers. read more

Superior Plus Propane - Superior plus hold time - Propane Near Me - Ashland, Virginia

I was with Quarles starting in 2003 with excellent service. Since Superior took over, there is NO customer service. I placed an order for propane 9 days before this last storm, and have now been waiting for ONE MONTH!! Every phone call, normally about 35-50 minutes, is the same...you're on the list to be put on a route! I will be finding a new provider!! read more

I'm on auto delivery and they have let my tank run dry twice this winter. The second time they tried to blame me because they showed up unannounced on a Sunday morning 7:30 in the middle of a snowstorm. Customer service is the worst. Never an answer on the phone and a wait time of 45 minutes. If you have an option contract with any other company but them. read more

They are telling us 21 days for a refill of an empty tank... ever since they bought out our previous company, prices aren't competitive and service has been non existent. I'll be having them come dig up their tank and find a new provider read more

I previously had Quarles in Fredricksburg VA, service was great, I could always get through on the phone in a few minutes and delivery would be about two days later. Superior Propane bought Quarles and things have gone down hill. I called on January 6 for a delivery, was on hold for 1 hour and 58 minutes, no delivery yet. I called this morning and was on hold for 45 minutes. The rep was excellent, apologized for the wait time and said I will get a delivery tomorrow...we'll see. I would say if you are not a customer of Superior...wait, see if they can resolve their management issues, currently the company is out of control, running amock. read more

I've been a long‑time customer of our local propane company and have always received excellent service and fair pricing. Since the recent acquisition by Superior Plus Propane, however, my experience has changed significantly. For our most recent propane purchase, we were instructed to place our order through Superior Plus. While the staff was polite, our delivery took several months to arrive. Even more concerning, today I received my first annual tank rental bill from Superior Plus for $200. For years, our rental cost has been $48. A 300% increase is unreasonable. The bill also stated that our account is "inactive," yet your records clearly show a delivery last month. When I called, I was told that the $200 charge is simply the new rental rate. I'm extremely disappointed by this sudden and drastic price increase. I value reliable service and fair pricing, and I hope Superior Plus will reconsider this change for long‑standing customers. read more

1 star is way too generous for this terrible, unreliable, completely inept company. I don't think they know what "autofill" means and they are absolutely incompetent. We're on autofill and been calling for 3 weeks to send someone out to refill our tank. No one has showed up. Now that we've run out of propane, they said they have elevated the issue and someone might show up or might not; they said they cannot guarantee deliveries. They can't provide me with any information on expected delivery windows, but yet require that someone be home when they come (or in reality, when they don't come). They said they can't even get in contact with their own delivery drivers!! I mean... In short, DO NOT DO BUSINESS WITH THIS COMPANY!! read more

The worst. Waiting 4 weeks. No delivery,no response,no replys and no one answers the phone.

Tried for 3 weeks to get a propane delivery. Called several times. The call site states that they will forward request to local office. There has been no response to date. I have called twice to the emergency number to report out of gas. The call line just says that they will forward info to local office. NO RESPONSE. Still waiting. No hot waters. Craig read more

We've been customers for four years. They started off fine, but over time their service has completely collapsed. What we've experienced recently is, without question, the worst customer service I've ever dealt with. We ordered propane almost four weeks ago. At the time of ordering, we were explicitly told it would be delivered within 10 days. That was a lie. We are still waiting. It is currently 15 degrees, we are dealing with below freezing temperatures , and we do not have propane. When we call to ask where our delivery is, we're told there is no schedule, no timeline, and that it will "get there when it gets there." That is not an answer--especially when you're responsible for keeping people's homes heated in winter - and having use of hot water. There is a complete lack of planning, communication, accountability, and basic human concern. No proactive updates. No ownership. No urgency. Just shrugging and excuses while customers are left in dangerous conditions. If you're considering Superior Plus Propane, understand this: when you actually need them, they may not show up--and they won't care. We are actively looking for another provider and will never recommend this company to anyone. read more

Awful. Superior Plus came in and bought out Quarles Propane. We had great service with Quarles for years. Whenever I called the office, I would quickly get a pleasant woman on the phone who was helpful. Whenever we requested a propane delivery, the truck would show up in just a day or a few days. Now, you call Superior Plus and you're on hold for 30 minutes or more, listening to the hold music and the recorded voice telling you to use their website and set up automated delivery. And, when you do request a delivery, it takes at a minimum two weeks for them to get out there, if not longer. Their recorded hold message says to request a delivery when your tank gets to 30%, because they know it's going to take them that long to get to you. Fortunately for us, we own our tank, so I'm going to shop around, because Superior Plus's customer service is terrible. They've ruined what Quarles previously had. read more

Unfortunately, I cannot give them a zero even a one seems too high. They start off by saying they're going to record all calls for quality control and I really hope they do because I just got off the phone with the most obnoxious guy I've ever dealt with in customer service informing me that I don't know the name on my own account and my phone number isn't my phone number then telling me I gave him the wrong name after he realized his mistake after hanging up and calling back and getting a very nice person on the phone the transaction went through smoothly. The guy really needs some customer service training. read more

The worst customer service. First they closed satellite office in Gloucester va and replaced it with a ridiculously long waiting time phone service. I have auto delivery, but constantly run low, and have to call for service. Im writing this as I've been on hold going on 1 hour. Do yourself a favor, look elsewhere for your propane. read more

This has been the absolute WORST experience. It has taken almost two weeks to get an order filled! And, when we try to call to check on the status I was on hold an hour on each of the three occasions. The third time I was told my delivery date had been removed. And, no one bothered to communicate the change. When I asked for a manager I was hung up on and when I called back, I was told it would be 5-7 business days before I would get a call. All of their stores are no longer open to the public and no one from "dispatch " is available to speak to a customer! There is NO customer service and there is NO accountability!! Do NOT go with this company! They are clearly far too big to handle the territory they have acquired. I was only their customer because they bought out my previous delivery company. I would not even give one star if it was an option. Trying to save someone else the headaches we have experienced read more

The worst propane service I have ever experienced. Have been on autofill for years and have been without propane (and heat, hot water, cooking) for 4 days. Calls to customer service are on hold for over an hour. No straight answers given on when we will receive a delivery. "Truck has been dispatched" has been the response for the last 2 days. Last encounter with customer service resulted in the company hanging up on us when we kept it professional. You can only use weather as an excuse for so long, now it is gross incompetence. Stay away from this company. read more

Actually provide anything resembling customer service. 2 hours on hold is inexcusable.

I've been a customer for 5 years and paid $50.04 for tank rental every year. This year, without any explaination, my rental fee for my tank (the smallest one they offer) went up to over $200.00. Called the local office, agent just said it was just change in company policy, nothing she could do, did I want the tank to be picked up. By her attitude this seems to be the conversation she has a lot. Called 'corporate' to get more info, just the same. Sorry- 'new' company policy, do you want us to pick it up? Well, that is a big YES from me. Waiting now for a call back to remove this thing. From other reviews I doubt they'll ever come. I'm NOT paying almost $700 for an almost full tank and the tank itself just so it can grace my back yard. read more

One of the worst service providers. Supposedly I am 'high priority' but they refuse to provide a timeline, plan, or even consider when I will get a fill. Temps are down, dropping to the red. I even tried to get a fill nearly a week before inclement weather. So now I pay the most, for the worst service. I think we rent the tank from them... but I am interested in just having them pull it out and get a new tank. For sure people need to raise these issues to the BBB and the Virginia Attorney General (Consumer Protection). read more

I would give a negative rating but you can only go down to 1. We paid for propane ($450) almost a month ago and still have no propane. They lied and said they were coming out 3 times but did not come. We then told them we want our money and are getting a huge run around, telling us they can't come for 3 more weeks. That is inexcusable This company bought out Va. Propane which was a good company. read more

I've been a Quarles customer since 2008. In that time, their customer service has been exceptional. I never had to call to request deliveries as their system for refilling our propane tank was effective. However, since Superior Plus took over, things have gotten way worse with customer service and deliveries. I've had to call to request delivery when I noticed our tank was under 5 percent full. Case in point. The second time, which was yesterday, my tank went completely empty. No heat. No hot water. No cooking. I called at 3pm and explained that our tank was empty and they stated that my delivery was already scheduled for that day and it should be in the next 1-3 hours. 4 hours later, no delivery. I called again and the office was closed and it connected me to the emergency line. They stated that all trucks were grounded "due to weather" (even though it snowed the day prior, it all melted that day and roads were clear) and there would be no more deliveries. After I had called them 4 hours earlier and explained the situation and being told that I would get a delivery so we would have heat and hot water. So now we spend the night in a cold house and cold showers in the morning. Clearly things have gone south. Reading reviews on Google, Yelp, and BBB, I'm clearly not alone in this. Average of 1 star reviews on every one of these forums says a lot. This is completely unacceptable and am looking at other companies that have more competent customer service. read more

Superior Plus Propane - Tank gauge. - Propane Near Me - Ashland, Virginia

Too bad you can't give them zero starts! Winter happens every year. Propane usage goes up in winter. Why do they not plan ahead? These people are inept beyond belief. They continue, after a month, to say they cannot tell me when they will be able to deliver any propane. I have been out of propane for a month. I ask if they could tell me if it would be in a month, two months, etc. No response other than we have no ETA for propane delivery. read more

SUPERIOR PROPANE EAST GREENVILLE, PA. Have to say that this company has the worst customer service I have ever experienced in my life. I asked to have propane delivered almost a month ago I and still no delivery. told me yesterday they would be out to deliver and no one showed up. Called today and they did not even have a reason for not showing up. i have a Mom coming who has alzheimers who sleeps in this room and need fireplace to stay warm and they cant even have help with that. Telling me next week now. Shows you how they care. Thsi is the 2nd review i have ever given and feel people should know how awful this place is. They own the tank, so means I cannot get another ompany to deliver which a few said they would come out next day. Pathetic read more

I woulet give zero if I could. we've been trying to get our tanks filled since February 2 2026. Multiple calls and emails. called everyday this week including today. They say a ticket is open for delivery. Tuesday I was told we were getting fuel that day.No fuel. When I called today I asked for the corporate phone number and was told there wasn't one! I asked to speak to a manager and was told a written request had to be submitted to speak to one! Another woman at Superior told me they don't deliver after 5pm and that someone has to be home. News to me! ridiculous ! I have filled a complaint with the Better Business Bureau. Stay away from this company!! read more

Understand that Superior has been slammed due to heavy snow and cold weather but they left our family second home without propane servicing that was needed to turn on our heat. Will think about alternatives for the future. read more

They catfish you with the name. This place is only Superior at doing nothing. They don't answer the phones, they are unresponsive, and when you run out of gas and it's 18 degrees outside and 48 degrees inside they are unsympathetic. If they didn't own my tank I would go anywhere else. read more

Please beware of this company. At first, when they took over for Quarles they seemed like they were going to have the same great service but have quickly declined. They will be happy to install tanks for you but when it's time for a refill, you will be running out. They dont seem to care how low you get or if you run out. Im not sure who to recommend. AmeriGas is way to expensive and Superior wont keep your tank full. ​ read more

They have let my underground tank go empty twice. Last time, they came to fill it. They slipped a bill under my door and ran away. They didn't check to see if it is working. Well, I still don't have heat on the coldest day of the year. Forget about the emergency line. You have to be on fire or dead for them to consider it an emergency. They don't want to be bothered and leave their warm houses while we are freezing our butts off. They are the worst! read more

This corporation purchased our once gr a at little Propane company by the name of Freeman Gas. Horrible customer service. We were completely out of gas. Yes, we'd had a storm, but all streets were clear here in Rutherfordton. 75 years old, can't bathe, cook, do dishes, nada. They said they had to be ok'd to go out from the Marion office which was a higher elevation and of course it was colder there and snow wasn't melting. It was as if their drivers aren't bright enough to determine whether a road or a driveway was safe to traverse. We called another local company. Small and family owned, they were here in a couple of hours. Don't use Superior Plus Propane! They are NOT superior!! read more

They bought my propane company a few years ago. They don't answer the phone. They drag you out to empty before they bother to fill your tank. Even though I get propane twice a year, EVERY YEAR, they decided my AUTOMATIC was once a year. They ignored their app, ran me to zero, and said it's my fault so I'd could pay extra for an EMERGENCY fill. If there was zero stars, I'd give them that. read more

Worst Propane service Company in VA. Waiting 2 weeks for a delivery and about to run out of propane just prior to a major storm. Since they took over Quarles service has plummeted. They are unresponsive and their Customer support is none existent. Received a text today I would get a delivery, at 5pm called as nothing came and they told me should come shortly. Now 6:30pm and still no delivery. They hold you hostage because they own the tank but then won't deliver the propane. Would avoid this Company at all cost. read more

Over two days I've waited for Customer Service to actually answer the phone. Each day I stopped after waiting 1.5 hours of being on hold. The invoice had a "Recurring Charge" of $49.00. No explanation of what the charge is for, just a flat out charge for $49.00. Since it's recurring, then it'll happen again. Would strongly suggest that you double check your invoice. I wish Quarles had never sold to Superior Plus. In the spring I'll be cancelling the account I've had there for over 26 years. read more