Ryan and his guys were great. Older Chevy Cruze started misfiring and then ran rough then REALLY…read moreran rough and warning lights came on. Guys at NP did a total engine tune up with new plugs, wires, ignition coils, and some other things. Car's running great again and all in, parts and labor, $650 which I thought was very reasonable. Guys know their stuff, no upselling, just took pride in fixing our vehicle at a fair price. NP's my go-to shop for stuff I can't do or wanna do myself.

The oil change service itself was fine. However, I was out walking and saw my car drive by me…read moreheaded away from North Pointe Auto. It scared me because I thought my car had been stolen. I had left it unlocked in the NPA parking lot. When I returned to NPA, I told the manager I thought my car had been stolen and almost called 911. He told me it was out for a test drive. For an OIL CHANGE? He told me they always test drive every car. I knew this was a lie because I had been there before and I always wait outside for my car to be serviced. Never once had they test driven it. The manager then involved the owner, whose face told me that he'd never heard of a test drive for an oil change. But he naturally backed up his manager's lie. It turns out that the Audi mechanic's Audi knowledge is years out of date and he didn't recognize the yellow "check your surroundings" light on the virtual dashboard display. (He also didn't know the tire pressure placard was replaced years ago to just state the maximum allowable PSI.) So the mechanic drove my car to see if the light would go off. The mechanic joined in the lie that NPA always test drives a car before and after every service. He also claimed he had to drive the car to get the engine up to operating temperature. He apparently doesn't know the temperature gauge tells you this. The owner told me to get out and never come back because I caught the bunch of them in lies and complained that I had not authorized a test drive, or, even been informed that there would be one.

Great off-road shop. He does a great job and stands by his work. I would recommend this shop to…read moreanyone and plan on going back.

Top notch small business. I Have been taking my jeep here for years and have never been…read moreunsatisfied. Evan (the owner) is an awesome guy and very knowledgeable. He has done many custom modifications to my jeep and others.

Toyota detailing! I…read moregot a new car! Yes, it was a bit speedy (250.00) but it was very worth it! I highly recommend this service!

I had some pretty strong concerns about this place over the past few years. Scheduling was…read morefrustrating, and the overall experience just didn't feel as professional or welcoming as it used to. That said, I do want to be fair--over time, not just based on one recent visit, I've noticed things improving. It's been easier to schedule, and interactions with staff have felt more respectful and organized. I still think there are some areas that could be better, especially when it comes to service recommendations, but I can see the effort being made. I've bought multiple cars from here, so this matters to me. The improvements definitely make me more open to continuing to do business with them.

Fast and effective same day service with my car.... Quickly…read moreexpedited me with full synthetic oil change and tire rotation plus a tire repair in less than an hour flat!! Smiles and efficiency done with no problems!! Reset my onboard tire monitoring and got me all set without a glitch! Again fast same day and I'm completely satisfied with my results.

Came to check on my car old dude annoying with long gray hair with glasses felt "disrespected"…read morecrying why I asked about my vehicle I told you guys are taking forever bro got so man I think I hurt his feelings, for asking about a damn car. "He politely asked me to leave" he very hostile and defensive at the end mind, dude wasn't even working on my vehicle. The guy that actually was working on my car was actually pretty nice and wasn't giving me a hard time.

Dave and his team fixed my BMW from a recent accident and it's like brand new again! Incredibly…read morehappy with their service, how fast they worked, and customer friendliness!

I wanted to wait a bit before I reviewed because with a car, sometimes issues don't arise…read moreimmediately. I came in last week for an oil change. I could not have been more pleased with the service here (obviously, since I left a 5 star rating). I chose them because we started to feel like we were getting ripped off (lots of hidden charges) at the last place we went. I wanted to stay close to home and find a small business to support. I looked to yelp! and saw all the 5 star reviews and gave them a shot, and I'm so glad I did!. The got me scheduled quickly with no problem, and the oil change took exactly as long as they said it would and COST EXACTLY WHAT THEY QUOTED ME OVER THE PHONE. If you've ever gotten an oil change you know how amazing that phrase is, right there. Every time I've gone to a chain store for an oil change it's at least 25-30% higher than the quote or the price on the sign. They also upsell you everything they can and it's intimidating if you hate saying no and you know little about cars. Not here. I got an oil change and an inspection and no upselling whatsoever. I was also told that anytime I need them to check my levels (oil, tires, whatever), to just pop in and they'll do it for free. This was a service the last guys offered and I was worried about missing at a new shop. While I was there I started talking to them and we had a great conversation. I was treated like a PERSON and not just a wallet walking through the door. This was seriously one of the best customer experiences I've had since moving to Columbus. So glad we switched our business here.

Came here for a pre purchase inspection on a vehicle. These guys are amazing. Super friendly,…read morereasonable prices and they took a lot of time to explain everything that was going on with the car to me. Very thorough and honest! Would absolutely recommend to friends and family.

Great service and very helpful! We have used Joe's multiple times. Convenient location to all…read moreright on N State Street in Uptown Westerville. Great work!

Took my wife's car in for a slow tire leak. Sean quickly fixed while I waited. Removed a screw,…read moreplugged and charged a very reasonable price. Great service.

This review is for Service dept. only. The service team at this dealer is top notch. They are…read moreprofessional, courteous and explain things well without ever being condescending. I also feel they that have always been honest with me about repairs my car needed, or did not need. Repairs are done in a reasonable timeframe. The prices are not the lowest, but in this case you get what you pay for.

Very poor service, incompetent service technicians. Took a car for diagnostic at the end of…read moreSeptember, paid the fee and was told that there is no problem, and I am imagining the humming sound. Just few weeks later they are telling me I have to replace transfer case for $9K. What a joke! no attempts to rectify the situation, no explanation, and managed to charge me for 2nd diagnostic again.