Everyone knows there is only one reason to ever shop at ACE; urgent need. We are willing to pay…read moresuper retail for the convenience of getting what we need in the middle of a plumbing problem. I have been shopping at this Ace since they opened their doors 30 plus years ago, under those same rules, which i have accepted. The group of women that have run that place for years, or replacements cut from the same cloth, have always been rude, nasty, almost hostile........ALWAYS, and for NO reason. Today, as before on many occasions, i made a simple $15 purchase. In, out, no issue. Yet the simple act of checking out was i again forced to be insulted and lectured simply because the old gas bag didn't listen to my words, didn't do it right, and had to do it all over again which she didn't like.......and yes, she let me know. I'm done. I'd rather swim 30 miles to another store than set foot in there again. If you doubt my words, ask anyone that shops here....better yet read the one star reviews

Came here last weekend when I was visiting my parents and building things. I needed some L corner…read morebrackets and I decided to run over here instead of heading across the river and over to Lowes or Home Depot. The website said the items were in stock, and they were. An employee asked if I needed help finding anything, which I appreciated. The prices are a little higher here than at HD/Lowes for equivalent things (the brackets I bought here were just under $5 vs $2 and change at the other places), but it's convenient and I like that it feels more personable. For the odd project and hardware need, I don't mind paying a bit more for convenience. But if I needed more than 3 sets of brackets, I would've taken the time to head across town to save the extra cash. Sadly their popcorn machine wasn't in use while I was there, though.

I know honest mistakes happen however bought floor model of snow blower yesterday and they didn't…read moregive us keys. Just picked up keys and they don't work. No apology when I called and told them. I guess we will get our workout today.

Tried to buy a lawnmower twice for a pickup and both times the store had credit card issues and…read moresaid there browser we were using to place the online order sometimes didn't work. Both times we had an order confirmation and were waiting for an email update. Didn't hear back from the store and had to call to follow up just to learn that the orders never went through. Decided not to try again, the order was over $750.00, and was surprised that the person we spoke with didn't care. I would think this would be a sizable order, but will purchase it from a company who cares about my business.

Very efficient process when getting a CO2 tank refill. Additionally, they helped me with some…read more questions and guidance on proper fittings for improving my home set up. Very happy with this service and will continue to provide them my business!

Easy access, quick service, friendly employees and you're always welcomed. Highly recommend them…read morefor charging up CO2 tanks

I always go to Ace because they are so helpful and knowledgeable. I really don't have the patience…read moreto wander around Home Depot. On my most recent visit the high schooler at the paint counter used his awesome algebra skills to determine how much paint I would need for my living room. He was very helpful.

It's clean and organized friendly customer service. Prices a bit high but u will find what u…read morelooking for

This place is really hit and miss. If you know what you want and they have it, good. It's class by…read more If you have questions, then maybe. Some guys there are helpful and others just cranky or spaced-out. If you saw it on the website, oh well. Always call first.

Have used this store with very good results for multiple window screens and paint as their price on…read moreBenjamin Moore is better. One note - they do not participate in Illinois' PaintCare program and will not accept multiple items listed on PaintCare's site (which I said they are not part of) and they do charge for paint recycling. For no cost paint, other recycling, go across the street to JC Licht. Otherwise Ace is a friendly place with good products and services.

Look, nobody understands home improvement and big orange boxes better than me, believe me. I've…read morebuilt the most luxurious skyscrapers and the finest golf clubhouses all over the world, but let me tell you, what this Lowe's is doing is absolutely Tremendous.I walked into the lumber department, and it was a flawless operation, frankly. Spectacular. The two-by-fours? Perfectly straight. No bowing, no knots. Beautiful wood. I talked to the guy in the blue vest--the best people, very smart, very high energy. He cut the wood exactly to size on the first try. The managers were watching, they said, "Sir, nobody picks out drywall screws with great dignity like you." And the garden center? Phenomenal. They have the biggest, healthiest tomato plants you've ever seen. A lot of people don't know this, but getting the right plumbing fittings on the first trip is very difficult. Very rare. But at this Lowe's, you walk in, you get your copper pipes, and you walk out looking like a winner.I looked at that other home improvement warehouse down the highway--the orange one--and let me tell you, it is a total Disaster. A complete failure. A total joke! You go looking for help over there and the aisles are completely empty, very low energy. The workers are hiding in the breakroom, frankly. Their lawnmowers are overpriced, their paint mixers are always broken, and their parking lot is a complete horror show. It's a total scam! Very sad.But this Lowe's? Magnificent. They win so much, your toolbox will get tired of winning. They have the greatest tools, the cleanest aisles, and the best prices in the history of retail, maybe ever. If you want to build something beautiful and do it like a true professional, this is the only store to go to. Everyone is talking about it. Period!

Ordered just went to pick it up when I clicked. I'm here. It didn't give me a barcode or anything…read moreso I had no idea how to do it. I went to the service desk to ask for help and the lady working at the service desk was very rude. Did not want to help at all. She's pointed and goes. It's over there just do it and I'm like I don't know how to do it. She's like figure it out seriously what is wrong with people? You're working customer service learn how to do customer service or get a job that you like so annoying. Next time I'll go to Home Depot or Menards. Lowe's is just closer to my house. I'll go drive the extra miles.