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    RENTaCAM

    5.0 (1 review)
    Open 6:00 am - 6:00 AM (Next day)

    RENTaCAM Photos

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    15 years ago

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    digiDIRECT

    digiDIRECT

    2.1(19 reviews)
    5.9 kmSydney
    $$

    James was persistant in downloading firmware for a Nikon FTZ lens I purchased at the store several…read moredays before and which had difficulty functioning due to a firmware download problem . Two of his associates were friendly and helpful as I wished to have problem solved . However the initial store assistant was very combative not listening to me explaining my concerns and said the policy was not to accept a returned product!!!!. I didnt wan't to relinquish the lens but just wanted help fixing the issue. My initial contact with a staff member where I expressed desire for him to consider the difficulty I was experiencing with the firmware was diametric .Here was rude and defensive very off putting . I persisted to get help for my problem and fortunatly I was served by a more engaging stall who accepted the challenge to get my equipment to function as they hadn't encounted this particular problem before. When after further attempts failed then JAMES stepped in and whilst I chatted about underwater photography the solution was found and I left very pleased. Message fortunatly some of the staff are helpful but another was very rude and unhelpful.

    They sent me a faulty camera, took a frustrating amount of time to get into contact with them so I…read morecould send it back (they don't seem to answer emails, so you have to call them but get told over the phone to send it all in a email, which will never get replied to). And once they received it back they said they have no more stock so I would have to wait, didn't give a time estimate. I had to call and email to find out how long it would be and was told that it could be over a month till they order more of the product and didn't care to offer a solution after I asked for one. I'm not a person to ever complain or leave reviews but the customer service is shocking, I should have listened to other people's reviews about them.

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    RENTaCAM - photographystores - Updated August 2026

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