Do not be fooled by the cheap prices on the Georges Cameras website…read more
You are charged a "handling fee" on top of shipping for online orders, which is not disclosed until payment, often cancelling out the savings you think you have made on your purchase.
Items are falsely shown as in stock on the website, the items are not in stock and it will take George's several weeks to order them from the supplier before they can be shipped to you, if not longer.
Items that are actually in stock still take a week to even be dispatched by Georges, they claim shipping times take 3-7 days but in reality it will be at least two full weeks before you receive your order (if you are lucky).
Customer service is extremely slow to respond to support inquiries, if you then reply to their response you will not get another response and you will have to submit a new inquiry to continue the conversation about what is happening with your order.
Customer service staff will also blatantly lie to you about the status of your order and when it will be shipped. In response to my first inquiry, I was told my items were in stock and would be shipped the next day, they weren't in stock, they weren't shipped, it took another three days and another inquiry before I was told the truth.
To make things worse, if you inquire about the delay in the dispatch and shipping of your order, and customer service finally admit they do not have the items that you ordered in stock, customer service staff will then try to make you switch from the "in stock" item you have ordered that is not actually in stock, to a different, more expensive item and have you pay the difference.
If you challenge staff on why an item that was shown as in stock on their website, then later confirmed in writing as in stock by customer service, is not actually in stock, they will just brush it off and say it was a "stock error" and deny any responsibility.
By the time you place your order, inquire with customer service about its delay, wait for them to respond, go back and forth with them on the issue until they finally admit the truth, obtain a refund, then order the items you needed from another business, you are going to be waiting weeks if not months before you actually receive the items that you set out to purchase.
If like me, you bought the items because you needed them for an upcoming trip, you are completely screwed.
Essentially, Georges undertakes deceptive and unethical business practices in order to obtain a financial advantage over their competitors, (much the same as Digidirect) and they should be avoided at all costs.
I'll never purchase another item from Georges Cameras and I recommend you spend your money elsewhere, at a reputable retailer.