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    1.0 (1 review)
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    Furniture rental

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    2 months ago

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    Brook Furniture Rental

    Brook Furniture Rental

    (7 reviews)

    UPDATE: After paying for the full 6 months, but arranging for their pickup a few days before the…read moreactual end of contract due to travel, they now charged me an early termination fee plus taxes! Nothing with this company has worked properly or smoothly. From our first communications to the latest. Surprisingly they randomly billed us for 3.6 months ahead (we now owe only around $50 for January). This is after they first sent us warnings about our credit being harmed if we don't pay, after we had worked out and given them our account information to bill automatically each month. It took 2 weeks to get that sorted out, while we continued to get notices that we were delinquent. The quality of the furniture is ok, but our coffee table had a major dent in it, as did the chairs (one of which is clearly loose and wobbly). They did do a good job with switching some things out after we realized we needed to change a few items on our order. Their delivery people were good, but every interaction with the office has left a distaste in my house which has lead me to forewarn everyone here not to use this service. Find someone else if you can. Of further concern - when I originally was seeking a furniture rental company, BFR had listings here on Yelp for Dallas, Austin and San Antonio. None of those listings are here any more and now it seems I am the first new person to leave a review. Not sure why or how they were able to get their listings removed, but very very suspicious.

    I am extremely pleased with Brook Furniture from the initial sign up, delivery, set up to the…read moretermination of service. The responsiveness and professionalism of Kimberly S Sanchez was a major plus. She was there for my 3 month contract. And she was responsible for the 12 month contract that followed. The pieces were great and the service was fantastic. I cannot say enough about the essential bundles for kitchen, bath, and bedroom. They made life a little less complicated. Thanks again, Earline Sims

    Rent Plus - rentfurniture - Updated May 2026

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