A smooth and well-informed process, they were a great resource when I was moving and needed a truck!read more

Very organized and the van was clean. It was also very simple to go through reservation process.read more

I rarely write a negative review about a business, as experiences in customer service especially…read morecan vary due to the employee on staff. However the extreme disregard for our requests and needs lead to a loss of income *and* increased expenses. The trailer we had reserved was unavailable when we arrived at this location to do a time sensitive hauling job in SF. We were not called to let us know it had not been returned and had the unfortune to have to drive there to find out. Upon arriving we were handed a 1800 # to try and rent from a different office. I requested Travis to offer assistance in navigating the call to get a replacement, to which he refused. I asked again as it is literally his job to provide customer care. He actually raised his voice and told me it didn't make a difference if we called or if he did. He was holding his phone and leaning back in his chair like I was disturbing him from scrolling on his phone. Attempting to reason with him is not going to work. We ended up having to rent past the bridge, and after doing the job loading/unloading 1720 lbs, we had to drive back over the bridge to return the trailer in traffic. This also added money for driving multiple axels to the bridge toll. It created a significant time crunch, and had to cancel another job that day. When calling the Fedex office to see if we could drop it at the office we originally rented from, we were informed in would cost us $150 to do so. Would never rent from this office again and truly believe the five star reviews are false and should be flagged. "... never had him get angry with me or give me a hard time." why would anyone put that in a five star review? Please.

Travis was very nice and helpful. Will definitely recommend…read moreto anyone! Parking FYI, it's a small space you'll have to park on the street

Wanted to leave a review for the good service but I just received at this U-Haul here in Richmond…read more I'm working on a job in the area for a hospital and I needed some supplies to help finish urgent job we're doing Typically I would go to Home Depot but these materials are typically found at U-Haul's There's plenty of parking I went inside I didn't wait that long to be honest even though they're very busy there I was helped right away The item I wanted wasn't quite right and I was going to leave but the man at the counter asked me if I needed a different size - which I thought was really cool because at least at other retail places people tend to just let you walk out empty-handed. He ended up having the bigger size in the back and made that happen so fast I couldn't believe it. So here's a big thank you to the team shout out to Myron and his co-workers. I would not hesitate to recommend this U-Haul for any moving trucks and supplies.

if I could give 0 stars I would but I guess 1 is fine, the worker Charles S bald angry man was…read morebeing super rude for absolutely no reason because we came in from the exit instead of the entrance... he tried to overcharge us for gas because I didn't fill up all the way, His demeanor in general was bad.

Turning in a 16' truck, I went to customer service and handed over the key after a short wait in…read moreline. The young lady went to check the truck then came back and filled out her paperwork. Since I had insurance, they didn't worry about the dent I had made. She told me there was an extra charge for lateness (I arrived 5 minutes late) but it was up to Penske to charge me. They never did. Overall I felt Penske treated me like a valuable customer.

Horrible!!! This Penske rental is out of the Home Depot Store…read more First they couldn't find the keys, then they couldn't release the truck because they were all signed out, then there was a beeping noise in the truck that the service rep didn't recognize (air brake beep) then she couldn't find our contract proving the rental was pre paid. An hour later I decided to pay again just so I could get the truck and get to my job (an hour late) I was never instructed or told of additional charges. When I dropped off the truck I was told I had to pay 98 dollars for gas. After several attempts to charge me, the service rep told me they couldn't get into the computer and that I could go. The next day I had a 175 dollar charged to my credit card. I went to Home Depot to ask what the charge was for and that said it was a gas charge. Penske and Home Depot have horrible customer service, horrible communication, horrible organization and did nothing to help me with any of the above issues. If you need to rent a truck, rent from Ryder or U-Haul and go straight to the rental company, don't use a middle man or third party

Super efficient and friendly. They helped out last minute and had great communication. Thank you…read moreagain!

Matt was quick to reach out with a reasonable quote and soon after, my requested date and time was…read morescheduled. Sure enough, just like clockwork, Omar and Edwin Showed up on time, picked up and delivered my Sofa at the exact promised time. Very Professional and Courteous service. Will definitely call them again if and when the need arises.

I am really happy with my experience at Storage Pro. The store manager is very knowledgeable and…read morehelpful. Dominic was extremely pleasant to communicate with, very professional and has a great can-do attitude. Ricky was also very helpful. Good vibes at Storage Pro Richmond.

Im very grateful to have a storage unit at a facility with great management and maintenance. The…read moremanager, Flor, has tons of customer service experience in managing staff & properties and it REALLY SHOWS. This site also has a great on site maintenance man (Ricky) that keeps the grounds spotless/quickly addresses any concerns. The facility has cameras everywhere and feels very secure. I have used this facility on and off for 5 years and am happy to have piece of mind when renting at this location.

Needed help with my unit, & Sarah went above & beyond to help me and even helped me get the lowest…read moreprice. I used my homeowners insurance which saved me even more. Now the situation I was dealing with is resolved! Fair price, thank you Sarah

I want to tell you that this place saved me a ton of money I used their Van to move from Brisbane…read moreto Richmond and packed everything in one trip, and the cost was unbelievable. This is a great place if you need to store your things. Please check them out and speak with Sarah she's a great person and so nice--lovely and kind. Glad I found this place. I don't plan to stay long great place.

Island Park Storage was honestly such a gem. The attendants were very friendly people who go out of…read moretheir way to cater to customers' needs. My girlfriend and I have been patrons of the business on two separate occasions and have used their boat storage and their dolly rentals; it was the smoothest service I could have possible asked for, as prices were transparent and the whole process was easy. Everything went well and there are no complaints of any kind. Great service, great people, great communication.

I am a two time customer of Island Park Storage. I was satisfied both times. The price was fair and…read morethe staff were very helpful.

I rented a battery powered reciprocating saw from them. It lost its charge quickly so they gave me…read morean extra battery which helped. Overall, good experience.

I asked for a forklift and he told me it was $145 and $150 for delivery and additional for hours…read more Paid upfront 500$ for a deposit: 519 with processing charge. Got done within 30 mins of delivery but they never sent the updated cost. He just kept the deposit. When i called: he said it was 145 and 150 for delivery, which was 300 and when i pressed on that it was $300. Then he just added propane and random other charge.

5 Plus Stars to Branch Manager, Hanah Antoo. Same for detailer, driver and associate Lexus (forgive…read moreme if I spelled name incorrectly). I would refer family members, friends and my out-of-town colleagues flying into town for business or pleasure to Hanah and her team. Before I even knew Hanah was the Branch Manager. I was greeted immediately, great leadership and top-notch customer X. Keep it going!

I reserved a car from Enterprise which was connected to me from Expedia. My husband and I needed a…read moresecond car so he could go to a meeting an hour away, while I brought our kids to two different events. I made the reservation so I could pick up the car an hour later, and we timed everything carefully to meet everyone's needs. We arrived at the office at 11:00, which was the pick up time. There was a long line of people so we waited about 15 minutes. There were also people sitting on chairs around the room. When we got to the desk, we were told that they did not have a car for us, so we would need to wait with the other people until one was available. The receptionist said that all the "same day reservations" were made incorrectly or mistakenly, and they didn't have cars available. We asked if there would be a car ready in the next 30 minutes and she said probably not. If I made the reservation online and it was confirmed, this shouldn't have happened! When I was searching at home online, if there was not availability, I would have kept searching. This was most unprofessional and very disappointing and stressful. It also would have been nice if we were told there was no car for us BEFORE we waited in line for 15 minutes. (Last complaint: as we were leaving, we noticed that there were many Enterprise cars in the lot, which was further confounding.) Anyway, big THUMBS DOWN