Cancel

Open app

Search

Hertz Rent A Car

2.0 (266 reviews)
Closed 8:00 am - 5:00 pm
Updated 2 months ago

Hertz Rent A Car Photos

You might also consider

Recommended Reviews - Hertz Rent A Car

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Manager cleaning rental while there's 10 people waiting for service
S L.

Totally under staffed. Wait time is ridiculously long. Do your self a favor and go to Enterprise down the street.

Broken glass all over the car they did not care about cleaning a car or glass and peoples eyes

See all

Photo of Dan B.
0
6
11

7 hours ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Rg G.
0
20
16

7 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

10 months ago

Helpful 3
Thanks 1
Love this 1
Oh no 0

6 months ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 1
Thanks 1
Love this 1
Oh no 0

4 months ago

Thank you so much Alex! He was VERY helpful in a very stressful situation. Will definitely recommend my friends and family :)

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of E F.
0
4
0

1 year ago

Business owner information

Photo of Customer Care H.

Customer Care H.

Helpful 1
Thanks 1
Love this 1
Oh no 1

4 months ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 1
Thanks 1
Love this 1
Oh no 0

2 years ago

Helpful 1
Thanks 1
Love this 1
Oh no 0

1 year ago

Helpful 1
Thanks 1
Love this 1
Oh no 0
Photo of S L.
0
6
1

2 years ago

Helpful 1
Thanks 1
Love this 1
Oh no 0

2 years ago

Helpful 1
Thanks 1
Love this 0
Oh no 0

8 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Ariana S.
0
138
16

1 year ago

Helpful 1
Thanks 1
Love this 1
Oh no 1
Photo of Tangible H.
11
209
182

2 years ago

Helpful 1
Thanks 1
Love this 1
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 1
Thanks 1
Love this 1
Oh no 1

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 2
Thanks 1
Love this 1
Oh no 0

2 years ago

I stopped renting from this location after being told on multiple visits I have been overcharged for the insurance or the vehicle.

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 2
Thanks 1
Love this 0
Oh no 0

3 years ago

Helpful 2
Thanks 1
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0
Photo of Ari B.
1
25
0

2 years ago

Peter who works at the Berkeley Hertz location is respectful and helpful, I will continue to rent from the Berkeley location.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Julie K.
438
1405
4459

6 years ago

Helpful 6
Thanks 0
Love this 4
Oh no 0
Photo of Adela A.
259
63
62

6 years ago

Helpful 4
Thanks 0
Love this 0
Oh no 0

2 years ago

Why both advertising / reserving a car that's not available when you go to pick it up. Wasted drive time to not get what I reserved!

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

The service an the quality of the people is super. The want always to help you. I had the best experience with them. I recommend this place.

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 1
Thanks 1
Love this 0
Oh no 0

3 years ago

Helpful 1
Thanks 1
Love this 1
Oh no 0
Photo of Mj S.
0
19
3

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 3
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 1
Thanks 1
Love this 0
Oh no 0

2 years ago

Helpful 2
Thanks 1
Love this 0
Oh no 0
Photo of S M.
0
2
0

3 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Mike T.
12
438
186

3 years ago

Helpful 0
Thanks 1
Love this 0
Oh no 0

Page 1 of 7

Ask the Community - Hertz Rent A Car

Review Highlights - Hertz Rent A Car

Jason, Gabriel and Lamar, and others work tremendously hard to make my rental experience go smoothly and quickly.

Mentioned in 11 reviews

Read more highlights

You might also consider

Verify this business for free

People searched for Car Rental 4,739 times last month within 15 miles of this business.

Verify this business

Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.4(207 reviews)
0.8 miWest Berkeley

5 Plus Stars to Branch Manager, Hanah Antoo. Same for detailer, driver and associate Lexus (forgive…read moreme if I spelled name incorrectly). I would refer family members, friends and my out-of-town colleagues flying into town for business or pleasure to Hanah and her team. Before I even knew Hanah was the Branch Manager. I was greeted immediately, great leadership and top-notch customer X. Keep it going!

I reserved a car from Enterprise which was connected to me from Expedia. My husband and I needed a…read moresecond car so he could go to a meeting an hour away, while I brought our kids to two different events. I made the reservation so I could pick up the car an hour later, and we timed everything carefully to meet everyone's needs. We arrived at the office at 11:00, which was the pick up time. There was a long line of people so we waited about 15 minutes. There were also people sitting on chairs around the room. When we got to the desk, we were told that they did not have a car for us, so we would need to wait with the other people until one was available. The receptionist said that all the "same day reservations" were made incorrectly or mistakenly, and they didn't have cars available. We asked if there would be a car ready in the next 30 minutes and she said probably not. If I made the reservation online and it was confirmed, this shouldn't have happened! When I was searching at home online, if there was not availability, I would have kept searching. This was most unprofessional and very disappointing and stressful. It also would have been nice if we were told there was no car for us BEFORE we waited in line for 15 minutes. (Last complaint: as we were leaving, we noticed that there were many Enterprise cars in the lot, which was further confounding.) Anyway, big THUMBS DOWN

Photos
Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

See all

Budget Car Rental

Budget Car Rental

2.8(42 reviews)
0.7 miWest Berkeley

This location is closed and surrounded by homeless and 2nd street is closed. Use the downtown…read morelocation! Great service!

BEWARE...you problem with Budget originated from Seattle but the policy is the same. I phoned to…read moreadvise that my flight had been delayed and then canceled I would arrive on a late flight. It was around 11:30PM when I got to the rental desk. The attendant was pleasant and stated she could put me in a different vehicle than I chose and save me money. Sounded good. I was given the key fob and location of the vehicle. I was asked if I wanted a copy of the receipt of to have it emailed. I chose email/Once at the vehicle I note several scratches. My friend walked back toward the desk. The representative met him at the door. It was COLD outside. When advised of the minimal damages she stated I should take photos. She did not want to come outside. Took the photos and was on my way. I had no incidents with the car. When I returned the car there was no attendant present. I walked the fob inside and was told to simply put the key in the drop box. When asked if I wanted a copy of the receipt of to have it emailed. I chose email. After several weeks I got a letter from Sedgwick Claims Management Service claiming I was responsible for damage to the vehicle. I informed them the agent refused to examine the vehicle when I picked it up and I had not damage the vehicle. I had purchased Car Rental Insurance from Allianz and advise them Sedgwick of the policy and supplied the photos taken when I picked up the car. Sedgwick filed a claim with my personal auto insurance. According to Sedgwick Budget Rental agreement states "Renter is responsible for the costs associated with the damage regardless of fault." The photos were not acknowledge. I had to file a claim with ALLLIANZ. They requested copies of the Rental Agreement. It was then that I realized Budget had not sent copies of the Rental Agreement via email. I called Budget and they offered to sent copies of the Agreement. The copies never arrived. The Adjuster from my personal auto insurance was provided copies that I in turn submitted to Allianz BEWARE...BUDGET DOES NOT CLAIM ANY RESPONSIBILITY EVEN THOUGH THEIR AGENT REFUSED TO SURVEY THE VEHICLE WHEN I PICKED IT UP.

Hertz Rent A Car - carrental - Updated May 2026

Loading...
Loading...
Loading...