Top shelf in & out service,for years i have rented vehicles from all the major car rental places…read moreuntil i came across Rent a Relic & now i only deal with them 50stars in my book

Excellent Notary service yesterday!! I've added this business to my contacts as I would return…read morewhen I am back in Oakland to rent a car from them. I was impressed. The owner was very informative!!

5 Plus Stars to Branch Manager, Hanah Antoo. Same for detailer, driver and associate Lexus (forgive…read moreme if I spelled name incorrectly). I would refer family members, friends and my out-of-town colleagues flying into town for business or pleasure to Hanah and her team. Before I even knew Hanah was the Branch Manager. I was greeted immediately, great leadership and top-notch customer X. Keep it going!

I reserved a car from Enterprise which was connected to me from Expedia. My husband and I needed a…read moresecond car so he could go to a meeting an hour away, while I brought our kids to two different events. I made the reservation so I could pick up the car an hour later, and we timed everything carefully to meet everyone's needs. We arrived at the office at 11:00, which was the pick up time. There was a long line of people so we waited about 15 minutes. There were also people sitting on chairs around the room. When we got to the desk, we were told that they did not have a car for us, so we would need to wait with the other people until one was available. The receptionist said that all the "same day reservations" were made incorrectly or mistakenly, and they didn't have cars available. We asked if there would be a car ready in the next 30 minutes and she said probably not. If I made the reservation online and it was confirmed, this shouldn't have happened! When I was searching at home online, if there was not availability, I would have kept searching. This was most unprofessional and very disappointing and stressful. It also would have been nice if we were told there was no car for us BEFORE we waited in line for 15 minutes. (Last complaint: as we were leaving, we noticed that there were many Enterprise cars in the lot, which was further confounding.) Anyway, big THUMBS DOWN

This location is closed and surrounded by homeless and 2nd street is closed. Use the downtown…read morelocation! Great service!

BEWARE...you problem with Budget originated from Seattle but the policy is the same. I phoned to…read moreadvise that my flight had been delayed and then canceled I would arrive on a late flight. It was around 11:30PM when I got to the rental desk. The attendant was pleasant and stated she could put me in a different vehicle than I chose and save me money. Sounded good. I was given the key fob and location of the vehicle. I was asked if I wanted a copy of the receipt of to have it emailed. I chose email/Once at the vehicle I note several scratches. My friend walked back toward the desk. The representative met him at the door. It was COLD outside. When advised of the minimal damages she stated I should take photos. She did not want to come outside. Took the photos and was on my way. I had no incidents with the car. When I returned the car there was no attendant present. I walked the fob inside and was told to simply put the key in the drop box. When asked if I wanted a copy of the receipt of to have it emailed. I chose email. After several weeks I got a letter from Sedgwick Claims Management Service claiming I was responsible for damage to the vehicle. I informed them the agent refused to examine the vehicle when I picked it up and I had not damage the vehicle. I had purchased Car Rental Insurance from Allianz and advise them Sedgwick of the policy and supplied the photos taken when I picked up the car. Sedgwick filed a claim with my personal auto insurance. According to Sedgwick Budget Rental agreement states "Renter is responsible for the costs associated with the damage regardless of fault." The photos were not acknowledge. I had to file a claim with ALLLIANZ. They requested copies of the Rental Agreement. It was then that I realized Budget had not sent copies of the Rental Agreement via email. I called Budget and they offered to sent copies of the Agreement. The copies never arrived. The Adjuster from my personal auto insurance was provided copies that I in turn submitted to Allianz BEWARE...BUDGET DOES NOT CLAIM ANY RESPONSIBILITY EVEN THOUGH THEIR AGENT REFUSED TO SURVEY THE VEHICLE WHEN I PICKED IT UP.

So quick for the updated review, but I recently returned and same quick service, but this time,…read moreinstead of a downgrade when they didn't have my car, they gave me the upgrade. Clearly, it's based on inventory and what they have in the lot. I needed to rent a car again and this time I went with the cheaper option of the Toyota vs the Jetta and again, no Toyota or Jetta insight. But this time, instead of the downgrade they offered me a BMW! Still a bit annoying, since at least in the case of the sedan, you just don't know what you're going to get. But, at least I was balling out for the day. To note: this was only a 1 day rental. Again, it's pretty inexpensive for a day rental if you need a rental car and very fast and efficient when checking in and dropping off. I have the pro-tip down now which works for me.

Had a very odd rental experience from Enterprise in Novato, CA. Dropped car off after rental…read moreabsolutely fine, key in drop box as they were closed. Next day I get a call saying I owe $3,000 for damage to vehicle. What a clusterfuck.

The car that I rented had the check engine light come on halfway through my trip. And then another…read morewarning came on saying that it needed an oil change. I went to the closest Hertz office where I was and they told me that they don't change the oil on the cars on schedule they let it go double the length. Then the people at the office they do not want to replace the car for me. They told me incorrectly that I had to go back to the place where I rented the car which was 400 miles away. I looked on the website and their website clearly says you can do these exchanges at any Hertz location. When I brought that up to them. They acted like oh yes, of course that's what it means. I caught them lying and when they did finally relent and give me a car, it smelled like an ashtray had no gas in it and was filthy. We got through our trip and that was fine, but I will not be renting from Hertz again.

I rented from Hertz twice because I wanted to give them another chance, but the second time was…read moreeven worse than the first. Despite making a reservation for a specific time, both visits made me wait over an hour just to get a car. The vehicles they provided were dirty, poorly maintained, and had issues like worn-out tires and empty washer fluid. On my second rental, I specifically reserved a Tesla. Even though there were 2-3 Teslas visibly available, they refused to give me one and handed me a different electric car instead. If they can't honor the reservation, why even allow customers to book that model in the first place? Do yourself a favor, if you can rent with another company, just do it! I won't be renting from this location again, and I hope others avoid the hassle I went through.

I heard that this branch of the business is under new management a while ago, and fortunately, he's…read moreamazing! Tim and Wayne are wonderful and definitely know what they're doing and seem to be very hardworking! 10/10 experience, would certainly come back again for rentals and I highly recommend!!

I do not recommend renting from this location. Rent at your own risk! I reserved a mini-van from…read morethis Avis Berkeley Location, MONTHS in advance. I was supposed to pick up the car in at 12pm on May 16, 2026. I had to move from Berkeley to Los Angeles to I needed a mini-van. That's the entire reason I reserved this van several months in advance. Guess what. The very night before I was supposed to pick up my car, someone from this Avis Berkeley location named Wayne left me a voicemail. He didn't even have the decency to call me, he just sent me a voicemail that says that they were going to unilaterally cancel my reservation the night before because they didn't have the mini-van. Unprofessional and ridiculous. Guess what. May 16 is graduation weekend for many schools in the Bay Area, so everything is sold out, so I had to get to the airport and end up paying 3X the cost for a last minute rental because of these guys. DO NOT RENT FROM THIS LOCATION UNLESS YOU WANT TO RISK THE RESERVATION BEING CANCELLED LAST SECOND. Lousy business practices.

I have been renting cars from here since more than 3 years now…read more Excellent cars, very good condition, and moreover the owners are the best people to talk to. Very friendly and always ready to help you out. I would highly recommend if you are looking out for best quality cars and best service, rent your cars from here! The best car rental in Berkeley.

I do not recommend this place. They cancelled my reservation a few hours before and put me in a…read moreterrible situation. I am going to file a complaint with the appropriate business organizations against them.

A smooth and well-informed process, they were a great resource when I was moving and needed a truck!read more

Very organized and the van was clean. It was also very simple to go through reservation process.read more

I had a terrible experience here, I had booked the car via Costco Travel and showed up on December…read more26 and there were no cars in the lot, I then followed up with the store manager and he mentioned that he needed to cancel more reservations across the list. I then asked for a confirmation email that the order had to be canceled and never received it. I also tried to contact their store but kept getting their call center. I would not recommend going here, if you are booking a car, do it at the airport.

Just turned in 12' truck rental, drove from Missoula (May 22, 2025). There are new owners now and…read morethe person I spoke with, Tim, is super nice and friendly. I was quite wary given previous reviews, but Tim was helpful with my questions and when I mentioned previous customer reviews being pretty bad, he said that they, as new owners, are really trying to turn this around. I highly recommend this place based on my experience here!