ONE STAR -- TWO FAILURES ON THE SAME CONFIRMED LARGE-SUV RESERVATION…read more My experience with the Enterprise location at 6826 Wisconsin Avenue in Bethesda was extraordinarily frustrating and has seriously damaged my trust in this company. Early in the week, I reserved a large premium SUV for pickup on Thursday. Enterprise's computer system accepted my reservation and issued a confirmation number. Approximately 30 minutes before pickup--when I was already on my way--the manager called to say that Enterprise had made a mistake and did not have the vehicle. The staff offered several explanations involving the computer system and vehicle availability. However, customers should not have to absorb the consequences of Enterprise's internal errors. A confirmation should mean that a vehicle has actually been reserved. Customers organize important travel and transportation plans around that promise. Calling only 30 minutes before pickup is unacceptable, especially when the reservation is for an expensive large SUV that may be difficult to replace at the last minute. Later that afternoon, Enterprise emailed me that a large SUV would be available on Friday. I completed the online check-in and provided my driver's-license and credit-card information. I was told that I could pick it up by 6:00 p.m. Friday. Unfortunately, I could not arrive before the branch closed, so I went to the location at approximately 10:00 a.m. Saturday. When I arrived Saturday morning, I was told that the vehicle was no longer available. This was now the second failure involving the same reservation. Enterprise had failed to provide my confirmed vehicle on Thursday, promised another vehicle for Friday, had me complete the check-in process, and then once again had no large SUV for me. I acknowledge that I arrived after the stated Friday pickup time. However, because Enterprise had already caused the original disruption, good customer service would have required someone to communicate clearly that the replacement vehicle would be released immediately if I did not arrive by 6:00 p.m. A telephone call, text message, or email could have prevented a second wasted trip. No one contacted me. This was not a minor issue involving a preferred color or optional feature. I specifically reserved a large SUV, was prepared to pay a premium price, received a confirmation, and organized my schedule around that reservation. A rental company's most basic responsibility is to manage its inventory accurately and communicate promptly when it cannot honor a commitment. One failure might be an unfortunate mistake. Two failures involving the same reservation demonstrate a serious breakdown in inventory management, communication, and customer service. At this location, a reservation confirmation apparently provides no meaningful assurance that the promised vehicle will actually be available. Management at this Bethesda branch needs to review its reservation practices immediately. The system should not confirm vehicles that the branch cannot supply. When a confirmed vehicle becomes unavailable, Enterprise should provide timely notice and meaningful assistance locating an equivalent vehicle at another branch. A replacement vehicle promised after an initial failure should also be carefully tracked, with clear communication before it is released. I am posting this detailed review because other customers deserve to understand the risk before relying on a reservation from this location--especially families and travelers who genuinely need a large SUV and cannot simply accept a smaller substitute. In my case, a confirmation number, completed online check-in, driver's-license information, and credit-card information still did not result in an available vehicle. Enterprise should investigate why this reservation failed twice and explain what corrective action will be taken. Until its reservation and communication practices improve, I cannot recommend relying on the Enterprise branch at 6826 Wisconsin Avenue in Bethesda for an important or time-sensitive rental.

I have switched to this Enterprise. I used to rent with a rival (I try to be positive here, and I…read morewon't name it). That company had a neighborhood location which closed. Their airport locations have deteriorated, and despite being one of the major competitors in this business they lost their lease on site at DCA. Looking at reviews, Enterprise is consistently, with its sister National, ranked at the top for customer service. My sense is this is a sector that has not the best reputation, all around. But with all that, I wish to report I am glad I plan to use Enterprise going forward. I had an excellent experience. Their customer service is just different. I'm not naive. These are commercial transactions; this isn't about finding a friend. I just want ease of use on the website, pick up, drop off. And for the prices to be good. Enterprise "checks the boxes." I did comparison shopping: they are the same as other options. There is one issue. Once you know, it's fine. The storefront is on Wisconsin Avenue. The parking garage is in back. That means you need to know how to approach it, and GPS won't navigate to the right place (the storefront, not the parking garage). Inside, they have multiple areas with reserved spaces. They do not have an attendant. You park, then bring your keys. I'd say allot an extra ten minutes for that process. PS This is a post I have moved to the proper account. For some reason, including user error, Yelp signed me in and automatically created an account on a different computer (not my regular one), using my Google address (also not my regular one). I closed that accidental account. I don't want anyone to believe I plagiarized myself.

Have been renting at this location forever but it seems to be closed, not sure if it's temporary or…read morepermanent. Discovered this when trying to book at the location online and kept getting "not open at this hour" messages. Finally went to take a look and the office is emptied out with yellow tape around the parking areas inside and out. Too bad if it's permanently closed - service here is not perfect but it's a really convenient location for the neighborhood.

We were very happy with the rental experience. Both employees there were super helpful.read more

The people at this location are complete CROOKS!…read more I tried to rent a vehicle on August 25th and was denied service because I had a debit card and they required a credit check. Fine. The issue is that Budget charged me $50 on top of a $60 fee from Expedia. When I contacted Expedia, they refunded their $60 charge, but I am STILL trying to get my refund of $50 from Budget. Their customer service line SUCKS and they will not provide a phone number so I can talk to someone. They will only communicate through email. I have NEVER experienced such horrible customer service from a vendor. Plus they won't give me back my money for a rental that I didn't even get to use!!! Absolute crooks!

Ok service. Customer service representative didn't explain the pricing situation well leading me to…read morebelieve that I was going to be charged $165 to return the car to the airport rather than $165 total for the 2 day rental. Didn't know how I was being billed until I got the receipt.

Although Enterprise has reached out to me in an effort to resolve the matter, I am still…read moreexperiencing issues with this rental. When leaving work yesterday, an oil‑change light/sensor came on. My concern is why the vehicle was not properly serviced before being rented out. There have been multiple issues with this rental, and I am struggling to understand how it passed inspection. Enterprise needs to improve the quality and readiness of the vehicles provided to customers.

My experience at the Enterprise location at 2301 Bladensburg Road, NE this morning was extremely…read moredisappointing. I reserved a compact vehicle the night before and informed the representative that I would arrive at 7:30 a.m. when the branch opened. At the time of the reservation, there was no indication that this would present any issues. Upon arrival, however, I was informed by the Enterprise representative, Mr. Danny Calder, that no compact cars were available and that only a Jeep remained on the lot. Although I was told I could take the Jeep at the same rate, I expressed concern regarding the comfort and practicality of driving a much larger vehicle. I also explained that if I was not comfortable with the Jeep, I would return to exchange it for the compact car I originally reserved. Throughout the interaction, Mr. Calder was noticeably nonchalant, impatient, and unprofessional. When I inquired about the 15% discount for rentals over three days--something I was instructed to request when making the reservation--he stated that he would need to cancel and rebook my reservation because it was "booked online." I clarified that I had spoken directly with a representative the night before and had not booked anything online. When he requested my ID and insurance, he handled the documents in a manner that appeared hesitant and uncomfortable, which further contributed to the unprofessional tone. I also asked about the federal government discount that I have consistently received in the past. He initially stated that they "don't do that," which is incorrect, and only applied a 5% discount after I presented my federal government ID badge.Despite having a reservation for an early pickup, I still had to wait for the Jeep to be cleaned, causing additional delays. This undermines the purpose of reserving a vehicle in advance to ensure a timely and efficient pickup. Overall, I am extremely dissatisfied with the lack of professionalism, the failure to honor my reservation, the inadequate discount, and the overall customer service I received. Additionally, Mr. Calder did not assist with adjusting the seat or demonstrating basic vehicle functions--assistance that the Pentagon Police ultimately provided when I arrived at work. These are tasks that should have been addressed at the time of pickup but were not. This experience could have been handled far more effectively, and this location has significant room for improvement. This has been the most disappointing experience I've had with Enterprise. I picked up the vehicle this morning and drove directly to work at the Pentagon. On my way home--only about twelve minutes into the drive--the fuel light came on. It is unacceptable and unprofessional to provide a rental vehicle with virtually no gas. This issue requires immediate attention and corrective action.

Horrible. DO NOT USE THIS LOCATION. I had booked a pickup truck online and when I showed up it…read more"wasn't available". Manager tried to put me into a minivan, said she "thought it work bc it was a lie flat". Never called me, never alerted me it wasn't available. Then she told me she solved me problem and I could drive 1 hr back and forth to get the truck in Rockville. She was not apologetic and downright rude. Told me I could have a car or not and that she "got me a car". Issue was I had to remove large items from a rental and by the early morning. The minivan would not work nor did I have time to drive an hour and pickup a new car elsewhere. She refused to have the other location drive it to me (still not ideal but better). I will NEVER use Enterprise again, she was a supposed manager that new NOTHING about Customer Service or listening. She gaslighted me, was combative, and completely unprofessional. In addition, the location is an absolute mess, nowhere to park bc the cars are all over the place.

I recently needed a rental as my car needed to be in the shop at the Volvo service center ( yea…read moreDanny in service) I want to thank Sam ( Samir i think ) for his exceptional customer service. He was friendly and efficient, he followed up to clarify my insurance company's email . He returned my calls quickly and my check in had me on my way in minutes. Thank you and i'll turn to the Butler rd in Bethesda branch again. when i need another rental .

Clean cars, fast service, emerald lane was fabulous…read more Long line to exit during peak hours Easy to return Needs long tram/bus ride to get to and from terminals Plan for 15-30 minutes travel to location for pick up and drop off Walking is available through airport. Distance is approx 30-60 minutes

Danny at the Catholic University Enterprise location was the absolute best. Our experience did not…read morestart out great; however, when Danny got involved he provided us with excellent customer service. We will forever be Enterprise customers.

I was scared about renting from here because of the negative reviews. But I was pleasantly…read moresurprised. Here's what happened: 1) Served by a representative within 5 minutes 2) Car was in stock 3) Brand new car (4000 miles) available and clean 4) When returning, there was a charge for fuel that should not have been there and Brenda immediately flagged it, and Mohammed dealt with it It was a good price too. My tips for renting: 1) call ahead to make sure cars are available 2) take videos and photos both before and after rental

The manager at this location, Lee Fletcher, is a terrible person, total jerk, no help, completely…read moreincompetent, and a big detriment to Budget, which we use often and otherwise are satisfied with. He invented some policy that we have never encountered in hundreds of Budget rentals, prevented my wife from renting a PRE-PAID car, and refused to offer any solutions or work arounds. This location needs to close and Lee Fletcher needs to be terminated immediately - don't wait until the end of the day - get rid of him now! Less than one star, negative 5 stars if I could. I very rarely give negative reviews, have always had excellent service from Budget, but this was such a terrible experience for us that I had to say something.

Extremely poor customer service and lack of transparency at this Enterprise location…read more I arrived around 1:00 PM during a holiday week after Enterprise picked me up from Mercedes-Benz Collision for a rental covered by insurance. I was told digital IDs were not accepted. I offered my passport, which Olivia stated was also unacceptable. I was instructed to return with my physical ID and was not informed of any additional requirements. After returning later the same day during rush hour I was assisted by Keith, who was dismissive and unhelpful. I was told only one car (a Hyundai) was available, despite having an insurance-approved reservation. At that point, I was suddenly told a deposit was required, something that was never disclosed earlier. When I asked to speak with a supervisor, Keith stated he was the manager and resisted escalating the issue. After multiple requests, I spoke with Nick, who offered no resolution. As a result, I had to retrieve my vehicle from Mercedes-Benz Collision for the second time and delay repairs entirely. The lack of communication, professionalism, and basic courtesy at this location was unacceptable. I would not recommend this branch and will not rent here again.

Worst car rental ever! Could not provide a reserved car never going back. Customers serviceread more

The lobby good use a refresh but I am here for the cars. They arrive clean, and ready to go. I am…read moreusually in and out in less than 10 minutes (which is why I prefer this location). Staff tends to be polite and focused on meeting the customers' need. From what I've seen , theyvemanaged to build pretty good relationships with their customers.

Amazing Service. Mike and Shawn are the best. They will take care of you when no one else will …read more trust me.