Have been renting at this location forever but it seems to be closed, not sure if it's temporary or permanent. Discovered this when trying to book at the location online and kept getting "not open at this hour" messages. Finally went to take a look and the office is emptied out with yellow tape around the parking areas inside and out. Too bad if it's permanently closed - service here is not perfect but it's a really convenient location for the neighborhood. read more

Avis Rent A Car - Car Rental Near Me - Washington, DC, District of Columbia

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We were very happy with the rental experience. Both employees there were super helpful.

We had five cars reserved and the manager of this location had the audacity to tell us that he would not give us the cars after he assumed there was an error. After 3 hours on the phone yesterday and the frustrations of today - do yourself a favor and look to reserve elsewhere. We will be calling to demand refunds and this manager be reprimanded at first opportunity. I feel terrible for the employees of this location who have to deal with the repercussions of his incompetence and arrogance. read more

I wish i could give 0 stars. the young guy + older one were nothing short of utterly unreasonable and unaccommodating. Rude attitude, complete lack of understanding, and truthfully, snark-y service. read more

If I could give this location a zero, I would. The corporate office really needs to clean up this location. Horrible staff, questionable cars, and a lazy, unresponsive manager. This year alone, I had three incidents with a car or reservation at this location. They usually sell out of cars on the weekend and don't think to contact customers to let them know, prior to arrival. In July, the car I reserved was not available and I was given a Kia Soul. I reluctantly, took the car because there were no other options, but this car was half the size of my reserved car. Midway through my reservation the car broke down on the highway. I tried to call this location for help, but no one picked up. Roughly five hours after calling roadside assistance with no help, a friendly bystander helped us out and realized the battery in the car was dead and gave it a boost. I finally got the car to the nearest Avis and got the actual car I requested in my original reservation. When I returned the new rental car to this location and told them what happened, the desk representatives looked at me blankly and said it was not their fault. Their attitude alone was nonchalant and dismissive. I was pissed!! I called the corporate number where I was reimbursed, and the manager was contacted. A few days later, I received a phone call from the manager with a weak apology. This is probably the worst Avis in the District and that says alot. I could give way more examples of their horrible customer service, but I would need to write an entire essay. read more

Don't rent here. I had a reservation but they don't have cars available. The staff does not care and didn't even apologize. I was not contacted about no car being available and I had plans to go to Baltimore for a baseball game. Just gave me blank stares. I asked to speak to the manager Wondy Dadesse but she did not even had the courtesy to speak to me on the phone read more

Wow, does this place suck. Listen: never, ever, EVER rent a car from this place. We booked a car for 12:00. By 2pm we were still standing in the 95 degree heat because they were "out of cars" - and keep in mind we paid in full and booked in advance. The guys there were completely unphazed that we missed the event that we were trying to make it to. They told us that they don't handle refunds and gave us a phone number to call, where they refused to refund us any money and then told us we had the wrong service number. We were bounced from department to department and eventually gave up trying to get the refund. This place should go out of business. Don't rent here if you want to get anywhere on time. read more

The only reason they are getting any stars at all is because the guy at the front desk was very friendly and apologetic. If not for him, I'd be rating them with circles or Lucky Charms blue diamonds and green clovers. I reserved an economy car online 16 days ago. I paid in full at the time. I showed up today and they handed me keys to an SUV. "Don't forget to return it with a full tank," the guy said. I stopped immediately. Normally, I love a free upgrade, but not when gas costs $3 a tablespoon. They didn't have anything else, so I canceled my reservation. I was told I'd have to go through corporate in order to get a refund. They told me I could get one, but it would be a few days before the hold and the money would refund to my account. Even then, I'll still see a $50 cancelation fee subtracted from my $80 refund. "Wait a few days and that $50 should eventually be refunded to your account." read more

The guy was friendly and had the car ready, but he made a really tragic flaw. Picked up the car on Friday and had to supply a credit card before they would hand over the keys. If you use a debit card, they put a $500 hold on your account. Not really open to that as an option, I offered my credit card but made it clear that I did not want to be charged on my credit card (being very close to my limit). He said it wasn't a problem, I could pay with a debit card when I return the car. When returning the car, the same man was working. He asked for the contract, went to the car, came back and without saying a word, typed some stuff into the computer and handed me a receipt. He had charged the card I specifically did not want to be charged! And he did not ask if I wanted to be charged to the card or would rather pay with another card or with cash. He did not in any way notify that he was charging the card or making any payment. While I understand Avis's need to take credit card information before giving a stranger keys to a car, not every one likes being charged over $100 to their credit account. A simple "how would you like to pay?" or "do you want that on the card?" would have avoided this mess. Thanks Avis for an overdraft fee. Also, I had made a reservation online and when I went in, I was charged $3 more. Nothing major, but doesn't really make sense to me. read more

This Avis rocks. They are super friendly and very accomodating. I live right nearby and my garage is pretty darn expensive....SOOOO they let me park in their lot overnight so I don't have to pay, and I come and go as I please. They are great! If you live up this way, you know what a treat it is to have a rental car place so close. It's SUCH a pain to go to the airport and the Enterprise over in Shaw and the Thrifty in Chinatown aren't open on Sundays....Avis is. Four stars b/c eventhough I don't own a car and spend money regularly on payments/insurance/gas, it still makes me cringe to pay $150 for two days (and that's the compact car!) read more

No one has reviewed this place in quite a few years, and based on my recent experience the high rating does not reflect the current business. Let me just say that I did not even get to the point of renting a car from this place. I called with a few questions about a possible rental and the customer service was abominable, abhorrent, just straight-up awful. I called a few weeks ahead of my intended rental date to ask about the best way to make the reservation (over the phone, online, with this location, with the airport location, etc.) and about the probability of securing a particular car. Now, I know this is extremely rare and most rental places don't guarantee a particular car make, but the one I wanted is common for Avis' fleet--it's even a listed model on their website. I was told that it couldn't be guaranteed, but if I called ahead they could check availability and try their best to secure it for me. So...I called back a week ahead of the rental--having already made my reservation online. I spoke to the same representative (a man whom by his accent I would presume is Ethiopian), and began by reminding him of our previous conversation. (Note: I never got his name and wish I had because I would have definitely included it here and in the report I submit to Avis.) He immediately asked to call me back and for my number--didn't give any time frame as to when he would return my call, nor did he stay on the line long enough to hear my actual follow-up question/request. I ended up calling back an hour later after not getting a call back. He immediately went into his schpeel (sp) that I had already heard before about them not being able to secure a specific car make and model, how they have a huge fleet and it depends on the availability across the fleet. Blah, blah, blah. Again, I was calling to follow up on this conversation that we had already had--where at the end he had told me I could call ahead and they would do their best to secure the particular car for me. To say the least, I was extremely frustrated. I told him that he had already shared this information with me and had advised me to call back. I was just looking for confirmation that they would do their best to try to get the car. Instead, I ended up having the same conversation twice with someone too dense enough to understand the nature of my follow-up call. In all honesty I got heated and my tone became tense; and he responded in return by HANGING UP ON ME. I did NOT yell at him, use expletives or throw insults in any way. When he started to repeat what I had already heard (keep in mind, after I had reminded him of our previous conversation and what he shared with me), I interrupted him to try to better explain what I was calling for. In contrast, I called Enterprise and got superb customer service. It was quick and easy, the representative answered all of my questions--went above and beyond to tell me what my rate would be, what discounts would apply, what additional discounts she could give me, and took my reservation over the phone while including in the notes section my request for a specific car. To note, these are all things I had tried to find out through Avis--both calling this particular branch and their customer service number but to no avail. The Enterprise representative, of course, also shared that they could not guarantee a specific car but told me to call back a day before my rental to follow up on my request. What's more, she ALSO said that they may not be able to put me in my preferred car the first day of my rental, but could switch me out for it later on. The difference in service was a complete 180. Please save your time and energy and do not do business with this Avis branch--and perhaps Avis in general. And for those who are wondering, I called the Enterprise location at 1221 22nd St, NW, which has received high ratings by Yelpers. This is why Yelp works and why I hope updating these outdated reviews for Avis will benefit others. read more

This rental location is worthless. With a pre-booked reservation for a compact to be picked mid-morning on a Saturday, we arrived to find...a Chevy Tahoe was the only vehicle they had--a car too large to even fit in our garage. The wait for a compact? 90 minutes. Go somewhere else. read more

Listen the service here is always outstanding. I am a frequent renter at this location and never had any issues whatsoever. I highly recommend this location for your car rental needs. read more

What a disgusting experience! I am tourist and I needed a car to explore the city but the employee was absolutely rude and he needed a credit card to rent a car, really? I got cash and ID at the moment but he just didn't let me get a car. Not recommended !!!! read more

So why am I reviewing a car rental place? Or giving it 5 stars? Truthfully, I rented from here the other day and was rather annoyed. Another customer and I stood at the counter for 10 minutes while the guy, who was on a lunch break or something, was no where to be found. Good thing someone else there told us he'd be back. But here's the deal: Two years ago I was new to the area and returning a car to this location. Turns out I lost my wallet (which unbeknownst to me was still at my house). I freaked out a bit, searched the car, and basically had no way home as my Uber app was out of date. The Avis manager--and honestly I don't know if he still works there--saw my concern and gave me $5 since my house was on a Metro Line, as was this location. No hesitation, no qualms, didn't ask that I repay him back even when I gratefully offered. So now that I'm finally blogging on Yelp 2 years later, I want to show some gratitude for the guy who helped out with a stressful situation if he's still there. read more

Avis continues to suck, unfortunately. at this location and especially at the Washington Reagan Airport. Stay away at all costs.

OMG! Reserved a truck on Tuesday for Saturday at 7am. 10:00 am, it JUST arrived! TGREE HOURS LATE! Don't they check what cars they'll need each day? Thank heaven the girl at the counter was so nice. read more

Definitely the best customer service I've ever received from a car rental co. Initially, I reserved a car at the Van Ness Avis, however because I was under 25 I was not able to rent in DC. Rather than leave me high and dry, my man assured me everything was good money. I was given a ride to the nearest Avis in Maryland, where I was able to rent. Much props given to Avis of Van Ness read more

I normally don't write reviews, but my experience here was so frustrating, I want to help others avoid it. Basically, if you want to actually rent a car, go anywhere but here. They regularly run out of cars and seem unmotivated to help customers. After waiting 2.5 hours after my scheduled rental time there were still no cars available in any class and 4 other people waiting for cars. The staff had no answers on when a car would arrive, and seem completely unconcerned with offering alternative solutions. We ultimately had to cancel our trip as it became clear we weren't getting a car anytime in the near future. Previously, I had rented a car here and also ran into issues with vehicle availability. I will never be renting a car from this location ever again. read more

This is without a doubt the worst car rental service I have ever encountered. When picking up a car recently, not only was the car not available until over an hour after the time at which it had been booked, but the bus we were offered instead was not clean as the owner had the staff cleaning his own car (presumably at Avis' expense). When we returned the car the following day, we were "generously" told we would not have to pay for the first hour - when the car was not even available!!! I have used this rental car place for the last time. The cars are invariably dirty, the staff are dismissive of any concerns you might have and the cars hardly ever have a full tank of gas (you are expected to work out how to return them with 5/8 or 7/8 of a tank!) If you have the option, go anywhere else!!! read more

I rented a car from the AvisBudget group located at 4400 Connecticut Ave., NW and experienced some of the worst customer service ever. They provided me with a car that had a strong odor which my colleagues and I thought smelled like vomit that had been sprayed over with some nasty cleaning spray. We rented the car right before they closed and thus after driving for 10 minutes and discovering the odor - it was too late to return the car because they were closed. We then had a miserable 3 hour drive each way due to this horrendous odor (windows open, bought air freshner). The insult to injury came when returned the car on Sunday @ 2 pm and calmly told the staff about the odor. The woman behind the counter gave me a blank stare, said nothing, and handed me my receipt and walked away. I told her i would have thought at least an apology or thanks for my business would have been appropriate. She rolled her eyes and gave me a sarcastic "sorry". When a male employee walked over to us, i relayed me displeasure with being provided a car that had not been cleaned and carried a foul odor and he simply said it might have been cigarette smoke from a prior driver, and then walked away. I was shocked that they never apologized or addressed it at all. i know that other car agencies will apologize and sometimes discount the price for poor performance - this Budget group did neither. The Budget car rental group at 4400 Conn Ave had terrible customer service and i will never rent from there again. read more