I had driven into Dallas and was in a bit of a panic as I endured a flat tire which later became…read moreundriveable. I called this Enterprise location who brought someone to pick me up. The staff was incredibly friendly and sympathetic towards my plight. They gave me a great rental car to use while my current one was getting served. Still super friendly when I dropped my car back off. I got a ride to the auto shop my car was fixed at! So glad I was able to utilize the services at this location! Very helpful and friendly.

On January 12, 2026, I rented a vehicle from Enterprise Rent-A-Car under a signed agreement for a…read moreweekly rental rate equivalent to $27.80 per day. This rental was associated with an insurance claim through Lemonade, which provides reimbursement of up to $30 per day (maximum $900). At the time of pickup, I was informed by an Enterprise representative that they did not have my insurance information available, and therefore I was required to place the rental on my personal credit card (Bank of America). Based on this representation, I signed the rental agreement and took possession of the vehicle. After leaving the location, I contacted my insurance company (Lemonade), who informed me that Enterprise should have been able to bill them directly. I then contacted the Enterprise location and spoke with staff, who stated they had corrected the issue and updated the rental to bill the insurance company directly. Based on this confirmation, I proceeded under the assumption that everything had been properly handled. However, upon returning the vehicle, Enterprise unilaterally changed the billing rate to nearly $60 per day, which is more than double the agreed-upon rate in my signed contract. When I questioned this, I was told that this higher rate is applied when insurance is involved. This directly contradicts the written and signed agreement and raises serious concerns about deceptive billing practices and potential insurance overcharging of a bill which should have been at not cost, to being charged on my credit card over one thousand dollars. Attempts to Resolve I made multiple attempts to resolve this issue: Contacted the rental location several times -- calls were not returned by the store manager who was supposed to call me. Eventually reached the store manager, who stated he would follow up but never did Continued attempts to reach the manager were ignored Escalated the issue to Enterprise Corporate, who have not followed up as promised Due to the lack of response and resolution, I have initiated a formal dispute with my credit card company (Bank of America). If this matter is not resolved, I am prepared to pursue legal action. Last, a BBB review was posted and feedback online to help save others from this company. Last, the car they gave me died due to a battery that failed. I had to call to get it jumped, return it to the store, and leave with another car.

I have rented from this location a few times in the last 6mos…read more 0 issues 0 surprise charges 0 delays Car clean and ready upon my arrival. Friendly staff. ---- I did witness an issue with someone else in the store and was impressed with how they handled it. Situation: the person showed up at 9am to pick up a full sized SUV rental but would only accept a specific model. But their reservation was for 2pm during a holiday week. They offered to pickup the vehicle from a sister store so he could get his vehicle early. ...... what kind of dillhole shows up 5 hours early during a busy busy holiday wanting a very specific SUV and then can't comprehend the issue. I was impressed with their ability to stay professional and go out of their way to accommodate his nonsense. I wasn't having to deal with him and he was making me mad. Reservations pickup times are there for a reason and website says "or similar" vehicle No where does it say you get a specific model or trim If you need/want that then plan ahead.

I had such a pleasant experience at this location! The person who checked me out seemed to be…read morejuggling a lot when I was there (they'd just opened), but once he got settled, he took care of me quickly, and gave me a brand new car, which I appreciated! The return process was super quick as well. This place is super convenient, no need to travel to the airport for a car now. I'll be back!

Large companies like Enterprise are going to have bad reviews. It's one of 2 things; bad employee…read morethat will be fired fairly quickly as soon as bad reviews on this employees are noticed or psycho customer that nobody could make happy no matter how hard you try. Well, today I got the best service from the most professional employee I've ever interacted with. Her name is Valerie Benedicto. She was so thorough with explaining their process. She informed us of their awesome insurance you can by for $15 a day that if you damage the vehicle up to a total loss, you only pay $50. Sounded like a no brainer. I think for the most part her friendliness and genuine love of people that showed through was the nicest part. Thank you Valerie. Keep up the good work!

The most unprofessional staff I have ever interacted with. One employee had earbuds in and was on…read moreher phone. The human I talked to clearly couldn't care less. The vehicle I rented smelled like an ashtray. Enterprise advices me to bring the vehicle into the nearest location. I verified the same type of vehicle was available for exchange at that location. The employee refused to exchange the vehicle, stating "come back tomorrow and we will see what's available". I verified they had the same vehicle available again. They refused help and walked away into the back of the store. I contacted the original location and they once again verified the exchange. They stated they would reach out to the manager. While waiting I reserved the available vehicle that was requesting to be changed into. I completed the reservation and had my confirmation code. I went back inside and tried to turn in the old ashtray and rent the new vehicle with my reservation confirmation number. The same employee refused to honor my reservation and refused to check in my vehicle. By this time it was nearing closing time. The next morning I drove past in the ashtray the vehicle they refused to exchange or rent to me was still sitting in the parking lot. With all the choices in the car rental space it's easy to find a different vendor with better customer service. This location's customer service is unparalleled in unprofessionalism. All with condescending small.Renting from Enterprise was a mistake. Trusting Enterprise to honor their own policies was a mistake. Trusting Enterprise to resolve the issue was a mistake. Expecting professionalism from this location was a mistake. I will share this experience with family, friends and others looking to rent a vehicle in the future. Pick any other vendor!

Booked online...staff was welcoming and friendly ! I don't…read moreknow what's all the fuss about with the bad reviews. But I had a good experience checking in and getting my rental. Reggie and Chris helped me out ! They were really nice ! And got me in and out fast ! Thanks guys!!! Will be coming back to rent from you guys!

Arrived early to rent a vehicle that was reserved online, and driver was checked in night before…read more Upon store opening at 0800, first customer had to wait 30 minutes for the ONLY EMPLOYEE ON DUTY to clean the first customer's car. When asked why the cars weren't cleaned employee stated that he wasn't here the day before, so he has to clean every car before renting them out. I thought enterprise down the street was pretty bad(l, but this place takes the cake on worst rental location I've ever seen.

Almost every review of this place seems to be 1 star with some bad experience or 5 stars which is…read morekind of surprising. I know Yelp reviews tend to be extreme anyway, but what about just saying it is A-OK? This is the neighborhood location close to me. I rented a car for a week of vacation because I didn't want to put the miles on my car since I was driving a big loop from Dallas to Cleveland to Atlanta to Dallas. I rented a car with unlimited miles at a competitive price. It was a brand new Nissan Altima. I put 3000 miles on it in a week. I didn't have a problem with the car and I didn't have a problem picking the car up or dropping it off. That's not enough to make me a fan or say that it is as good as it gets, but it is satisfactory. And, really, that's all I want from this type of transaction.

They need to start with better communication with the customer. That's just awful…read more They need to give the customer a clean car inside and out. Car was filthy dirty inside and out. I do not recommend Hertz Rent-A-Car on Forest Lane I wouldn't recommend Hertz as a rental car service

SIXT iS MY FAVORITE RENTAL CAR COMPAMY…read more - The employees and nice and very helpful. Renting a car can be annoying and complicated and the staff as well as the manager are very helpfull in sorting out all your options. -The cars are nice and clean and have a good selection. -affordable vehicles with many options. Try sixt rental car before you try any other place, you wont regret it!

SCAM. AVOID AT ALL COSTS. They accused us of scratching the vehicle we rented in Portland. They…read moresent us photos of the scratched vehicle 4 days after we returned the vehicle. The photos were not time stamped. When we returned the vehicle there was no staff inspection and they told us to park the vehicle in a public lot. When we attempted to appeal their claims about the damage we have hit many, many roadblocks. We sent a letter and they responded noting that we had not included the rental agreement number. That number (along with the invoice number, damage claim number, and date of rental service) were clearly itemized at the very top of the letter. When we called customer service the service agent said she could not help us. She said we needed to speak to the claims department. The claims department is only open from 10am to 2pm Eastern!! This company is cheap because it is a SCAM!!! Avoid renting from them at all costs. Don't do it!

Long story short, I needed a car quickly after dropping my car off at Toyota. I didn't have a…read morescheduled reservation, and Daniela an employee at enterprise told me that they had 24 hrs to find a vehicle for me according to my reservation with Toyota ( valid ). I understand i wasn't the easiest customer, specially with needing a car ASAP and having no way to get to my house. I'm a college student and don't have extra funds to pay the extra for a SUV that they did had available. I have to admit I was frustrated yet I knew it was my own fault for wanting things done quickly in a short amount of time! However, Daniela was able to help me out with a rental on the spot and really made a difference in my day! She was understanding and supportive and went beyond her job expectations to help out! Thanks again!

I rented from Enterprise for about a month while my car was in the shop, and I ended up going…read morethrough three different vehicles. The first car had a slow tire leak that required me to add about 10 PSI every day, and it also had interior panels popping off on the sides, almost like the airbags had been replaced but the plastic clips were broken. The second car had front suspension issues and would shake at around 55+ mph. You could tell three tires were new and one was nearly bald, which felt unsafe. The last vehicle was nicer, but whenever it rained, water leaked from the pillar onto the driver side seat and floorboard. I chose to live with that instead of swapping cars again because it was already such a hassle to move car seats. Thankfully, I got my own car back from the body shop after about a month. Despite these issues, the staff at Enterprise were very accommodating and helpful. I understand they do not personally drive all the cars and rely on renters to report problems, but the inventory definitely felt questionable. Kudos to the staff for trying their best, but I hope they take steps to improve the quality of the vehicles they offer.

I rented from this location for several months while waiting on a vehicle I had on order. Patrice…read morewas always very helpful and polite. Vehicles were always very well cleaned and properly serviced. Would recommend this location!!

Very poor service here. I picked up a rental and it was not cleaned or vacuumed. Dropping it off…read morewas an experience in lame customer service. The girl behind the counter was messing with her phone when I walked in. She didn't say a word and just kept fiddling with her phone. I tell her I'm dropping off a car. Not a word, doesn't take her eyes off the phone. I put the paperwork and keys on the counter. Without looking up from her phone she sticks her hand out at me expecting the keys be put in her hand. I had to leave her hanging on that, the keys were right in front of her on the counter. She finally says something to me. "Did you fill up the gas?" I say yes but she walks out and checks anyway. Finally the transaction is done, she hands me my card and receipt without looking up. Not a word or bit of "customer service" at the end. There are so many places to rent a vehicle that customer service is the only thing that will make a business stand out.