On January 12, 2026, I rented a vehicle from Enterprise Rent-A-Car under a signed agreement for a…read moreweekly rental rate equivalent to $27.80 per day. This rental was associated with an insurance claim through Lemonade, which provides reimbursement of up to $30 per day (maximum $900). At the time of pickup, I was informed by an Enterprise representative that they did not have my insurance information available, and therefore I was required to place the rental on my personal credit card (Bank of America). Based on this representation, I signed the rental agreement and took possession of the vehicle. After leaving the location, I contacted my insurance company (Lemonade), who informed me that Enterprise should have been able to bill them directly. I then contacted the Enterprise location and spoke with staff, who stated they had corrected the issue and updated the rental to bill the insurance company directly. Based on this confirmation, I proceeded under the assumption that everything had been properly handled. However, upon returning the vehicle, Enterprise unilaterally changed the billing rate to nearly $60 per day, which is more than double the agreed-upon rate in my signed contract. When I questioned this, I was told that this higher rate is applied when insurance is involved. This directly contradicts the written and signed agreement and raises serious concerns about deceptive billing practices and potential insurance overcharging of a bill which should have been at not cost, to being charged on my credit card over one thousand dollars. Attempts to Resolve I made multiple attempts to resolve this issue: Contacted the rental location several times -- calls were not returned by the store manager who was supposed to call me. Eventually reached the store manager, who stated he would follow up but never did Continued attempts to reach the manager were ignored Escalated the issue to Enterprise Corporate, who have not followed up as promised Due to the lack of response and resolution, I have initiated a formal dispute with my credit card company (Bank of America). If this matter is not resolved, I am prepared to pursue legal action. Last, a BBB review was posted and feedback online to help save others from this company. Last, the car they gave me died due to a battery that failed. I had to call to get it jumped, return it to the store, and leave with another car.

Great to work with great at answering all questions!! Easy to get to their location... good variety…read moreof cars..

I had such a pleasant experience at this location! The person who checked me out seemed to be…read morejuggling a lot when I was there (they'd just opened), but once he got settled, he took care of me quickly, and gave me a brand new car, which I appreciated! The return process was super quick as well. This place is super convenient, no need to travel to the airport for a car now. I'll be back!

I am currently working with my banks because I paid every week was charged every week and then they…read morehit me with 1,109 and change saying I didn't pay i brushed it off now. I was behind 2 weeks just moved they did work with me I called Saturday feb 1st 2026 to pay the 2 weeks I was behind I found out today 1/6/2026 that the car could of been paid on the first went for repo on Monday the 2nd and now they are charging me 1,700 almost 1,800 when he Erik should of took my money, the BBB WILL HEAR FROM ME

The most unprofessional staff I have ever interacted with. One employee had earbuds in and was on…read moreher phone. The human I talked to clearly couldn't care less. The vehicle I rented smelled like an ashtray. Enterprise advices me to bring the vehicle into the nearest location. I verified the same type of vehicle was available for exchange at that location. The employee refused to exchange the vehicle, stating "come back tomorrow and we will see what's available". I verified they had the same vehicle available again. They refused help and walked away into the back of the store. I contacted the original location and they once again verified the exchange. They stated they would reach out to the manager. While waiting I reserved the available vehicle that was requesting to be changed into. I completed the reservation and had my confirmation code. I went back inside and tried to turn in the old ashtray and rent the new vehicle with my reservation confirmation number. The same employee refused to honor my reservation and refused to check in my vehicle. By this time it was nearing closing time. The next morning I drove past in the ashtray the vehicle they refused to exchange or rent to me was still sitting in the parking lot. With all the choices in the car rental space it's easy to find a different vendor with better customer service. This location's customer service is unparalleled in unprofessionalism. All with condescending small.Renting from Enterprise was a mistake. Trusting Enterprise to honor their own policies was a mistake. Trusting Enterprise to resolve the issue was a mistake. Expecting professionalism from this location was a mistake. I will share this experience with family, friends and others looking to rent a vehicle in the future. Pick any other vendor!

The best customer service and kindness of the employees is above and beyond. Driving a little…read morefarther sure did pay off!! Thank you for great customer service and a smooth and easy rental experience!

Received a text, not a call that they were sold out and I was able to cancel my reservation or try…read moreto find another location. That's the way business is now, we just text and say good luck and offer no resolutions. What a joke.

We tried to drop the rental car on the day that it was due. However, the store had open til 6pm,…read morebut the store attendant said they were closed at 4pm. Now they are charging us for an extra day of car rental. When I try to reach anyone at Hertz, the line conveniently drops?

What I wrapped to the Rent-A-Car counter, my car is ready to go walked out showed the car that I…read morewanted was in and out within five minutes definitely will continue to rent here

Avoid this place at all costs. Terrible terrible "customer service". Employees are rude and have…read moreattitude issues when they speak to people especially the manager. They didn't have the car I reserved and tried to put me in a smaller car. Another person came in with the same issue. Waited over 2 hours for them to find a car with no real updates so got to see lots of bad interactions. Very apparent why they have a 1.4 star rating. Taking my business to Enterprise instead.

Wow, this is what rental car companies should strive for. Got a brand new Cadillac CTS with all…read morethe bells and whistles, unlimited toll pass and prepaid fuel for about $80/day! The check in process was super easy, the staff were very polite. Very minimal upsells, in and out in about 5 minutes. Car return is even easier, you just park it at the designated parking anytime 24/7, just leave the keys at the hotel's front desk (after normal business hours). This location is off the airport, and located inside the Marriott Quorum hotel in Addison, TX - about 15 minutes from Love Field. From the airport, just use Lyft or Uber (there are tons of cars) for about $13. Taxi will cost you $40. Tip: Double check with your credit card if they automatically cover rental insurance (many credit cards do). If not, get the additional insurance because are really expensive cars.

second time I rented thru Sixt. Customer service at the counter is stellar. but both times I got a…read moredamage claim for a tire and both times the picture didn't show any damage, so when I replied (both times) they dropped the claim. I also received 4-5 email messages from different managers asking if there was anything they could do to help and I responded to them all but all went unanswered :-(

Long story short, I needed a car quickly after dropping my car off at Toyota. I didn't have a…read morescheduled reservation, and Daniela an employee at enterprise told me that they had 24 hrs to find a vehicle for me according to my reservation with Toyota ( valid ). I understand i wasn't the easiest customer, specially with needing a car ASAP and having no way to get to my house. I'm a college student and don't have extra funds to pay the extra for a SUV that they did had available. I have to admit I was frustrated yet I knew it was my own fault for wanting things done quickly in a short amount of time! However, Daniela was able to help me out with a rental on the spot and really made a difference in my day! She was understanding and supportive and went beyond her job expectations to help out! Thanks again!

The entire experience with Enterprise starting yesterday afternoon when I began the process has…read morebeen horrific. The issue started at the 2944 N Belt Line Rd location. After the horrible performance yesterday I went in to finally pick it up. They didn't have any available now so they sent me to this location to pick up the vehicle. When I got here they started the rental all over again and then asked for a copy of my insurance. I work for a company that has a corporate account with National/Enterprise and have never been asked for this. Even when I explained we have a corporate account and they should have all of this on file they didn't care. I am now sitting here waiting for someone at my company who has access to find it and send it to me.

Ready for this..Here we go! First of all..these people will not talk about money at all..you must…read morecall customer service (which I did several times..no one speaks good English..they will hang up on you & make excuses not to discuss money)..Second..they will gripe if you do not come back with full gas tank..I had 12.5 not 14..so they were going to charge me $18.00 additional if I had not gone back out & filled it up all the way..Third. I found a nasty used condom & other condoms in the car when I had the rental..Gross!..Fourth.. I had a reservation for Grand Prairie location..I got there at my appointed time..the manager said they do not have any cars.& were not sure when they would get more? I could not wait around I needed a car! The only other place was Las Colinas Irving which was were I ended up getting the car..I had to Uber 4 times..spent lots of money..I was inconvenienced with so I asked Avis if.they would refund my money from Uber..they said "Yes" up to $50 which was less than I spent for Uber..Everytime I try to REACH AVIS..they do not answer their phone! I will NEVER use any AVIS again!

I rented from this location for several months while waiting on a vehicle I had on order. Patrice…read morewas always very helpful and polite. Vehicles were always very well cleaned and properly serviced. Would recommend this location!!