They pulled the low-price bait and switch. After you move stuff in, they'll increase your price…read more Absolutely no notice. They increased the price by $30 / month within 5 months.

From the owner: Looking for self storage near you in Commerce Township, MI? Don't just settle for any storage…read morespace. Here at Space Shop Self Storage on N Pontiac Trail, you'll find a brand new storage facility with ground level storage units, affordable rents, and modern security features to provide peace of mind.  With sizes ranging from 5×5 storage units to 10×30 storage units, you'll be sure to find a storage unit that will fit your unique storage needs. We're located just south of the roundabout between N Pontiac Trail, Highway 5, and Martin Parkway. You'll find us just west of the Walmart and shops at Haggerty Road.

Wonderful customer experience. Super helpful and great with communication. Definitely recommend!read more

vehicle was broken into with a few days of being parked here. side window completely broken out of…read morevehicle. Will not use again.

I had a small 5 x 10 storage unit on the 3rd floor. Over a little over 2 years, the price almost…read moredoubled. During this time, the time the office was actually staff drop greatly. At least one of the elevators were down at times, and I usually only went and 6 times a year to take stuff in and out. The climate control met it didn't go below freezing or above 100. By the end of my time, the flatbeds were locked up most of the time and you had to leave you license to even use. But since the office was closed most of the time I was there, who could you do that with. Glad I could move to a place I didn't need this anymore.

I want to take to take a minute and shout out Qiara at the Farmington Hills location off of 9 mile…read more She made having to move my parents stuff into a storage unit after their death much more bearable. She made sure I felt supported and understood how the process worked and what size I needed to hold all of their stuff. Then when I needed the lock replaced she didn't hesitate to help. She went out of her to make sure I got a key even if it wasn't her scheduled time to work. She did whatever she could to make it easier on me. I appreciate her more than she'll ever know.

To Whom It May Concern,…read more I am writing to express my deep concern regarding an unresolved issue with a leak in my storage unit ceiling, which I previously reported via email. Following my report, I was informed that I would need to move all of my belongings into another unit. Today, I was asked to leave my key behind so maintenance could assess the damage. Unfortunately, I am currently working and do not have the manpower to relocate my items into another unit on such short notice. .At no point was I offered an apology or any supportive solution. Instead, I was met with cold and dismissive behavior. This is not the first time I've had to deal with this particular staff member, whose unprofessional attitude has become a recurring issue. She frequently over-talks me, making matters worse rather than helping to resolve them. I was told she would enter my unit without my consent, citing a contract clause. I explicitly told her not to enter my storage or touch my personal belongings without my presence, and that request was disregarded.Given the current leak and the lack of available larger units when I first rented, I believe I should be transferred without additional cost or inconvenience.

Clean, easy, convenient! Friendly, efficient staff! Safe location. I am very satisfied with…read morelocation as well.

We've rented two storage units, both an indoor and an outdoor, here for the past three months. The…read morefacilities are well-maintained, and the process of opening, visiting, closing the units is straightforward. We've received great customer service both in person and over the phone. In addition to the packing materials, propane tanks, and chlorine you can purchase at the customer service counter, they offer unlimited free refrigerated bottled water and ice cream treats to storage unit holders whenever you stop by.

Very happy with the customer service the manager very nice and excellent place to storage your…read morebelongings..thanks guys Lawrence cooper

Woof. Had an animal…read moreburrow into our unit and make a huge mess, they jacked up the price on our unit by almost double when they took over the facility from Simply Self Storage, our door would frequently stick and suffered from rust, and in general it just felt run down. We moved out our unit at the end of June and the only regret is that I didn't do it sooner. Now that iStorage is the new owner, I hope they invest some money into the property but I hadn't seen any signs of that over the first few months of the acquisition.

My experience at this location has been frustrating. It's annoying but I plan to move to another…read morestorage facility due to frequent evidence of rodents, multiple rate increases (currently paying more than what's advertised), issues with access, etc. There are multiple newer facilities with better service. It's simply the time & effort it takes to move that has delayed me this long. I should've known when I got the bait & switch on my initial unit selection (which I was told on move-in day) that I needed to go elsewhere.

Reggie was very helpful, he was pleasant! If I could give 20 stars I would. He made my experience…read moreGREAT!

Reggie was very pleasant and helpful during the rental process. What a great representative for…read moreyour company!

Signing up for this storage was awesome. Garrett showed me the ropes and the process was easy and…read morefast. They also accept packages in the units.